Customer reviews from snowjoe.com
Snow Joe - Cordless Snow Shovel Kit for Car Driveway Snow Removal, 24V-SS13-XR - Blue
Average customer rating
3
(44 Reviews)
Rating breakdown 44 reviews
5 Stars
15
4 Stars
5
3 Stars
4
2 Stars
5
1 Star
15
Customer Reviews for Snow Joe - Cordless Snow Shovel Kit for Car Driveway Snow Removal, 24V-SS13-XR - Blue
Customer Rating
1
In your face
on May 29, 2026
Posted by: In your face
from Ill
The snow blows in your face, it doesn’t have a shield to stop the snow from blowing on to the operator.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, June 1, 2026
Dear Valued Customer,
Thank you for sharing your feedback regarding the Snow Joe 24-Volt* IONMAX Cordless Snow Shovel Kit, 13-Inch with 4.0-Ah Battery + Charger. We appreciate you taking the time to let us know about your experience.
We are sorry to hear that you experienced snow blowing back toward the operator during use. We understand how this can impact comfort and overall usability, especially in colder and windy conditions. Your feedback regarding the lack of a protective shield is valuable and will be shared with our product team for further review and consideration for future improvements.
Please know that we will further review this matter to better understand what went wrong and determine how we may best assist in resolving this issue.
We kindly ask that you reach out to us through our toll-free number at 1-866-225-9723, available Monday through Saturday from 10 AM–6 PM EST, so we can look into your concerns further and provide assistance.
Once again, we sincerely apologize for the inconvenience. We truly value your feedback, as it helps us identify areas for improvement, and your comments will be shared with our team for future product and service enhancements.
Thank you for sharing your feedback regarding the Snow Joe 24-Volt* IONMAX Cordless Snow Shovel Kit, 13-Inch with 4.0-Ah Battery + Charger. We appreciate you taking the time to let us know about your experience.
We are sorry to hear that you experienced snow blowing back toward the operator during use. We understand how this can impact comfort and overall usability, especially in colder and windy conditions. Your feedback regarding the lack of a protective shield is valuable and will be shared with our product team for further review and consideration for future improvements.
Please know that we will further review this matter to better understand what went wrong and determine how we may best assist in resolving this issue.
We kindly ask that you reach out to us through our toll-free number at 1-866-225-9723, available Monday through Saturday from 10 AM–6 PM EST, so we can look into your concerns further and provide assistance.
Once again, we sincerely apologize for the inconvenience. We truly value your feedback, as it helps us identify areas for improvement, and your comments will be shared with our team for future product and service enhancements.
Written by a customer while visiting snowjoe.com
Customer Rating
1
What a waste of money
on March 16, 2026
Posted by: JMCNJ
from NJ
Don’t waste your money on this piece of crap!!
This is so top heavy and needs wheels to operate without hurting your wrist. Who engineered this thing the snow only shuts out straight back into your face ? No lever to turn it to the left or right away from you . Pitiful, what a waste. Need to do better Joe!!!
This is so top heavy and needs wheels to operate without hurting your wrist. Who engineered this thing the snow only shuts out straight back into your face ? No lever to turn it to the left or right away from you . Pitiful, what a waste. Need to do better Joe!!!
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, March 19, 2026
Hello Joseph,
Thank you for taking the time to share your feedback regarding the Snow Joe Cordless Snow Shovel. We sincerely apologize for the experience you’ve had, as this is not the level of performance or service we aim to provide.
We understand your frustration regarding the product’s design and functionality. Feedback like yours is invaluable to us, as it helps our team identify areas where improvements are needed—both in product quality and overall customer experience. Please be assured that your comments will be shared with our product development and quality assurance teams for future enhancements.
If there is anything further we can do to assist you, please do not hesitate to contact us at our toll-free number, 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST.
We truly appreciate your feedback and the opportunity to improve our products and services.
Thank you for taking the time to share your feedback regarding the Snow Joe Cordless Snow Shovel. We sincerely apologize for the experience you’ve had, as this is not the level of performance or service we aim to provide.
We understand your frustration regarding the product’s design and functionality. Feedback like yours is invaluable to us, as it helps our team identify areas where improvements are needed—both in product quality and overall customer experience. Please be assured that your comments will be shared with our product development and quality assurance teams for future enhancements.
If there is anything further we can do to assist you, please do not hesitate to contact us at our toll-free number, 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST.
We truly appreciate your feedback and the opportunity to improve our products and services.
Written by a customer while visiting snowjoe.com
Customer Rating
2
Not good
on January 16, 2026
Posted by: MammaF
from IL
It's great at removing the snow and is lightweight. However, there is no mechanism to direct the snow so it blows back at the user. I'm covered head to toe in snow. So it's not usable.
Written by a customer while visiting snowjoe.com
Customer Rating
1
Don’t buy this
on January 14, 2026
Posted by: James 1984
Garbage I used it two times and it quit working started smoking don’t buy
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, January 15, 2026
Hello James,
Thank you for bringing this matter to our attention. We sincerely apologize for what happened, as this is not the level of quality or service we aim to provide. We understand how concerning this experience must have been, especially given the issue you described.
We would like to further investigate this matter to determine what went wrong and assist you. Please contact our customer support team at our toll-free number, 1-866-225-9723, available Monday through Saturday from 10 AM–6 PM EST. Our team will be happy to help.
We appreciate your feedback, as it helps us identify areas for improvement and better serve our customers.
Thank you for bringing this matter to our attention. We sincerely apologize for what happened, as this is not the level of quality or service we aim to provide. We understand how concerning this experience must have been, especially given the issue you described.
We would like to further investigate this matter to determine what went wrong and assist you. Please contact our customer support team at our toll-free number, 1-866-225-9723, available Monday through Saturday from 10 AM–6 PM EST. Our team will be happy to help.
We appreciate your feedback, as it helps us identify areas for improvement and better serve our customers.
Written by a customer while visiting snowjoe.com
Customer Rating
1
I should have returned it
on December 23, 2025
Posted by: EdwardJ
purchased last year, it sucks! battery is terrible and does not blow snow, mostly pushes it.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, December 26, 2025
Dear Valued Customer,
Thank you for taking the time to share your experience with the Snow Joe 24V-SS13-XR Cordless Snow Shovel. We sincerely apologize for the issues you’ve encountered, including the battery performance and snow-clearing effectiveness. This is not the level of quality or service we strive to provide, and we understand how frustrating this must be.
We truly value your feedback, as it helps us identify areas for product improvement and ensures that we continue to meet the expectations of our customers. Please reach out to us at our toll-free number, 1‑866‑225‑9723, Monday through Saturday from 10 AM–6 PM EST.
Our team is committed to assisting you and ensuring your complete satisfaction, and we will work diligently to address your concerns and provide a solution that meets your needs.
Thank you for taking the time to share your experience with the Snow Joe 24V-SS13-XR Cordless Snow Shovel. We sincerely apologize for the issues you’ve encountered, including the battery performance and snow-clearing effectiveness. This is not the level of quality or service we strive to provide, and we understand how frustrating this must be.
We truly value your feedback, as it helps us identify areas for product improvement and ensures that we continue to meet the expectations of our customers. Please reach out to us at our toll-free number, 1‑866‑225‑9723, Monday through Saturday from 10 AM–6 PM EST.
Our team is committed to assisting you and ensuring your complete satisfaction, and we will work diligently to address your concerns and provide a solution that meets your needs.
Written by a customer while visiting snowjoe.com
Customer Rating
4
Love my 24v shovel SS-13 MODEL
on December 21, 2025
Posted by: Greathunter
I love the machine it's a tough unit but I am finding it difficult to get parts for it.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, December 22, 2025
Hello Perry,
Thank you for sharing your feedback and letting us know how much you enjoy your Snow Joe 24V-SS13 Snow Shovel. We’re glad to hear that it has proven to be a tough and reliable unit for your needs.
We understand that sourcing parts can sometimes be challenging, and we want to ensure you have the support you need. Please feel free to reach out to us at our toll-free number: 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST. regarding any parts inquiries or assistance you may require.
Our team is here to help and provide guidance whenever you need it.
Thank you for sharing your feedback and letting us know how much you enjoy your Snow Joe 24V-SS13 Snow Shovel. We’re glad to hear that it has proven to be a tough and reliable unit for your needs.
We understand that sourcing parts can sometimes be challenging, and we want to ensure you have the support you need. Please feel free to reach out to us at our toll-free number: 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST. regarding any parts inquiries or assistance you may require.
Our team is here to help and provide guidance whenever you need it.
Written by a customer while visiting snowjoe.com
Customer Rating
5
Snow Joe 24V-ss13
on February 20, 2024
Posted by: Anonymous
from Wiconisco, PA
I love this shovel. I had a heart attack two years ago, and one of my concerns was moving heavy snow. This shovel is awesome and does a fantastic job. The neighbors asked where I bought it, and they want one too.
I need to replace the auger.......is it available as a replacement part? I ended up pushing against stone I didn't see, and it cracked.
Written by a customer while visiting snowjoe.com
Customer Rating
1
STAY AWAY
on September 10, 2023
Posted by: Bobby5488
from Yonkers. NY
This is trash. I went through 2 augers in about 30 minutes of using this. It's cheap plastic. If they made a steel augur it would be 100x better.
Written by a customer while visiting snowjoe.com