Customer reviews from snowjoe.com
Snow Joe - Cordless Snow Shovel Kit for Car Driveway Snow Removal, 24V-SS13-XR - Blue
Average customer rating
3
(44 Reviews)
Rating breakdown 44 reviews
5 Stars
15
4 Stars
5
3 Stars
4
2 Stars
5
1 Star
15
Customer Reviews for Snow Joe - Cordless Snow Shovel Kit for Car Driveway Snow Removal, 24V-SS13-XR - Blue
Customer Rating
3
Main negative is how it throws the snow
on January 24, 2022
Posted by: Traci
from MN
I like the shovel. It really helps my back out not having to lift up shovels full of snow to throw. But the biggest downfall of this shovel is the angel it throws the snow is way too high. It would be nice to have the option to have a moveable guard that if rotated down it would throw the snow more straight forward than straight up. If there is a little wind the snow goes right into your face and over the area that you already shoveled which is frustrating. So I decide on if I use it or not, based on the wind.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 5, 2022
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Sunday from 8 am to 8 pm EST,) You can also send us an email via Help@snowjoe.com
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
2
Needs Re-Engineering
on January 23, 2022
Posted by: RSMI
from Palos Heights, Illinois
I was excited to use this Snow Shovel, even though many reviews mentioned how it threw the snow back at you. Although the Snow Shovel seems sturdy and clears snow to the pavement, it throws the snow straight up into the air, covering where you just cleared a path. I even tried using it with the wind at my back, thinking the wind would throw the snow forward, Didn't happen. The snow gets thrown straight in the air and comes back in your face and the path you just cleared. The shovel needs to have some kind of diverter on it, so the snow can be directed, up, down and sideways. Even a slight angle would help. I feel it is a waste of money, unless you enjoy getting covered with snow and sopping wet.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 6, 2022
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Sunday from 8 am to 8 pm EST,) You can also send us an email via Help@snowjoe.com
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
5
winter storm izzy tested and approved!
on January 18, 2022
Posted by: Hardware Hal
from Pittsburgh, PA
we got dumped on this past winter storm and this worked great on my deck and steps and to clear out around my car. it's not a snowblower, but does work well for smaller areas. it ran for about a full 30 minutes of non-stop use, which was enough time out in the cold for me and it still had charge left on the battery. Very pleased with my purchase and other sunjoe product purchases. (i also have their power washer and pole saw).
Written by a customer while visiting snowjoe.com
Customer Rating
1
piece of junk
on January 18, 2022
Posted by: HEAVY DUDE
from SOUTHWEST PA.
THIS IS THE BIGGEST PIECE OF JUNK I EVER PURCHASE. I HAVE USED IT TWICE NOW AND THE BATTERY ONLY LAST ABOUT 15 MINUTE AND WAS DOWN TO ONE LIGHTED BAR. TOTALLY SORRY I PURCHASE IT AND WILL NEVER USE IT AGAIN. WILL MAYBE GET SOMETHING FOR IT AT A YARD SELL THIS SUMMER.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 5, 2022
Hello.
So sorry to hear that you're having an issue with our battery. We take each matter very seriously and want to make sure you are satisfied. Please use our toll-free number 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST) so that we can resolve your battery issues. You can also send us an email via our website on the Contact Us page. We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
So sorry to hear that you're having an issue with our battery. We take each matter very seriously and want to make sure you are satisfied. Please use our toll-free number 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST) so that we can resolve your battery issues. You can also send us an email via our website on the Contact Us page. We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
1
Needs hood to direct snow
on January 17, 2022
Posted by: buyers remorse
from Lincoln Co., Mo.
I should have read other reviews or watched videos before i bought this product. The angle you hold it at determines the direction the snow comes out ! Any angle less than 45 degrees and you will be covered with snow, especially if there is any wind !
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 6, 2022
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, Our toll-free number is 866-766-9563 ( Monday through Sunday from 8 am to 8 pm EST,) You can also send us an email via Help@snowjoe.com We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
Thanks
Customer Support Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
5
Works great after I got it assembled
on January 14, 2022
Posted by: BrianT
from Midland, MI
There was too much wire in the handle to assemble per the instructions. I had to take the handle off of the base unit and assemble it before reattaching it to the base unit. The wiring will fit in the base but not the handle.
Written by a customer while visiting snowjoe.com
Customer Rating
4
Works for me
on January 11, 2022
Posted by: Quizzly
from WI
This shovel is lighter than a regular snow blower which I really appreciate. It would be nice if you could direct the snow, but where I am using it, I can throw the snow in any direction and just make sure the wind is behind me and I don't get buried in snow. If you were limited that would be a pain, when the wind shifts that face full of snow isn't fun. I have 2 batteries but so far, I give out before the battery does. It is heavier than I thought it would be so it can be a problem in deeper snow since you have to hold it up and take a swipe or 2 before you can slide it along the ground and that can get tiring. For me there has been a learning process to figure out the best way to use it. But overall, I'm pretty pleased with it.
Written by a customer while visiting snowjoe.com
Customer Rating
5
Snow Joe Cordless shovel
on January 9, 2022
Posted by: Idaho newbee
from Sandpoint, ID
This product is powerful and is holding up to the daily snow removal here in North Idaho. I have moved 10" of fresh snow and it has done well on wet snow, would not push my luck on the heavy stuff. Really is easy and much lighter than a shovel of snow! Bought it to use on the sidewalks and drive way. Works good, small to store, I keep my battery indoors until use. so far have not run out of juice on any work load. I have the 5.0 Ah. Would recommend women to use. I love it.
Written by a customer while visiting snowjoe.com