Customer reviews from snowjoe.com
Snow Joe - Cordless Snow Shovel Kit for Car Driveway Snow Removal, 24V-SS13-XR - Blue
Average customer rating
3
(44 Reviews)
Rating breakdown 44 reviews
5 Stars
15
4 Stars
5
3 Stars
4
2 Stars
5
1 Star
15
Customer Reviews for Snow Joe - Cordless Snow Shovel Kit for Car Driveway Snow Removal, 24V-SS13-XR - Blue
Customer Rating
4
Nice Addition to our Winter Snow Removal Tools
on February 26, 2022
Posted by: njennis
from Greenfield, MA
We purchase the unit to help reduce the amount of shoveling we do like many. We have a gas driven snowblower, but wanted something to clear paths and smaller areas. My first impression is that the unit works very well. It is light enough that my wife found it easy to maneuver. I used it to clear the area at the end of our driveway from the plow wash and it it handled the three inches pretty well. Not sure how it will handle deeper wash. That is another test. The one drawback is the lack of veins to direct the snow to one side or the other. This would change the review from good to excellent. The battery seems one of the better, but again that is another review update when I can push the unit further. Overall, I'm very happy with the unit.
Written by a customer while visiting snowjoe.com
Customer Rating
2
Worked ok, for a while, until it started smoking..
on February 23, 2022
Posted by: j982u3
from Denver
This was a great little shovel for a few storms. On about the 4th storm, the shovel started to smell terrible (burning plastic) and smoking. I was very disappointed, as I used the shovel a few times prior, and just bought an additional battery, and of course it just destroyed itself. I will be getting ego brand next time, they have a much better product.
Written by a customer while visiting snowjoe.com
Customer Rating
5
Great Snow shovel
on February 6, 2022
Posted by: pam2123
from Yukon, OK
Works great and performs as advertized. Only issue is inability to purchase extra battery.
Written by a customer while visiting snowjoe.com
Customer Rating
1
What a disappointment!
on February 5, 2022
Posted by: BDH0303
I used the cordless shovel three times in snow 4 inches deep or less before it completely shut down. I'm disappointed as I've had good luck with SunJoe products. I guess that Joe prefers summer over winter.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 5, 2022
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Sunday from 8 am to 8 pm EST,) You can also send us an email via Help@snowjoe.com
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
5
Blast Snow!
on February 4, 2022
Posted by: TBar1959
from Mount Morris NY
From the snowstorm over night 2/4/2022 I went out and did my driveway, steps, and by my car on 1 charge. The trick is let the machine do the work for you!
Written by a customer while visiting snowjoe.com
Customer Rating
5
Great Shovel Great Price
on February 3, 2022
Posted by: Great Shovel Great Price
from Connecticut
I bought the 4 amp base version of the Snow Joe Cordless Snow Shovel. It works very well through a couple of storms. When I use this on 6-inch moderately heavy snow, it does a good job at moving the snow and clear what I need it to clear.
To be clear, this is not a heavy-duty snow blower and it's not a super-duty battery system. However, this shovel exceeded my reasonable expectations and, if there's a downside, it is only that the standard battery charger takes too long to charge it up.
I would buy this Snow Joe Snow Shovel again as a gift. I recommend this in the 4 Ah version, as this battery meets the needs for the light duty the shovel is designed for. Great purchase.
Written by a customer while visiting snowjoe.com
Customer Rating
3
I looked like a Snowman! Needs redesign!
on January 31, 2022
Posted by: Joe Homeowner
from Connecticut
I purchased this online because I was looking for something light & small to clear the deck off. I was also thinking it would be good for the front steps & walkway. Whoever designed the way the chute blows snow definitely did not put much thought into it. Unless there is absolutely no wind blowing, you will probably get 80% of all the snow you are trying to remove..to blow up in the air & right back on top of you. I looked like a snowman after using it for about 2 min & tried adjusting the angle & direction while using it. The videos make it look like the snow does not get on you, but that is not the case. I was considering just throwing it away. All it needs is some type of a lip at the top of the chute to redirect the snow from going straight up in the air. I used a leftover piece of a 4"x4" pvc hollow fence post. I cut 2 flat sides off and was left with a 4"x 4" angle piece. I attached it to the inside of the chute full width with self tapping screws. Once I used it, all the snow now blew in front of me. I realized I did not need a full 4" extension, so I cut 2 more inches off the angle piece so the snow hits a 4"x2" pvc angle. It works fine now. If I had the materials handy, I might have just used a piece of 4" pvc pipe & cut it in half & attached a piece full width 13" long across the top of the chute so the snow would just roll off it in front of the machine smoother. Either way, if you don't attach something to the top of the chute...plan on looking like a snowman if you run this for more than 2 minutes.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 5, 2022
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Sunday from 8 am to 8 pm EST,) You can also send us an email via Help@snowjoe.com
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
1
Not a good design
on January 29, 2022
Posted by: First time Snow Joe user
from Colorado, US
The product is not useful, it throws the snow back into your face, I cleaned the driveway with a shovel faster than the SnowJoe. I would like to return the product.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 5, 2022
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, Our toll-free number is 866-766-9563 ( Monday through Sunday from 8 am to 8 pm EST,) You can also send us an email via Help@snowjoe.com We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
Thanks
Customer Support Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com