Customer reviews from snowjoe.com
Snow Joe - Cordless Snow Shovel Kit for Car Driveway Snow Removal, 24V-SS13-XR - Blue
Average customer rating
3
(44 Reviews)
Rating breakdown 44 reviews
5 Stars
15
4 Stars
5
3 Stars
4
2 Stars
5
1 Star
15
Customer Reviews for Snow Joe - Cordless Snow Shovel Kit for Car Driveway Snow Removal, 24V-SS13-XR - Blue
Customer Rating
1
piece of crap
on March 1, 2023
Posted by: stephlap
from canada
After 3 months my shovel dont start anymore just nothing,dead.
Written by a customer while visiting snowjoe.com
Customer Rating
1
Mostly a Toy for Small Jobs
on January 3, 2023
Posted by: Queen32
from Saint Paul, MN
It's mostly a toy. It works for light small jobs on steps and walkways. However, more than 3" snow it is more work to use than it saves using a shovel. The unit is fairly heavy so requires good arm strength to move it forward into deeper snow. Have to take small bites to keep it from clogging down. Wish I could return it, but I didn't keep the box. Would not buy for Minnesota winters of any use. I was only planning to use it on a narrow strip along the side of garage next to neighbor's fence which made snow removal difficult, but this tool is not sufficient.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, January 4, 2023
Dear Valued Customer,
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, Our toll-free number is 866-766-9563 (Monday through Friday from 8 am to 8 pm EST, Saturday and Sunday from 8 am to 8 pm EST). You can also send us an email via our website on the Contact Us page. We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, Our toll-free number is 866-766-9563 (Monday through Friday from 8 am to 8 pm EST, Saturday and Sunday from 8 am to 8 pm EST). You can also send us an email via our website on the Contact Us page. We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
1
diappointed
on September 15, 2022
Posted by: coolhand
from east meadow ny
low battery life less than 2 hours , recharging takes 8 hours with , heavy snow you won t be using it that much
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, September 19, 2022
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page. We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
Thanks
Customer Support Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
1
Buyer beware!
on April 23, 2022
Posted by: RandyW
from Pennsylvania
I purchased this product in November 2021, just in time for the snow season in Pennsylvania. The battery failed. I reached out about a replacement and the company did not have one - this I understood due to supply chain issues. HOWEVER, batteries now appear to be in stock and the company has failed to reach out and solve the battery failure issue. Now I have a very expensive plastic item of no value ~ unfortunately I should have done business with the large chain.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, September 15, 2022
Dear,
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Service Team
Snow Joe + Sun Joe
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
2
The wind will kill you!!!
on March 14, 2022
Posted by: Michigan 1
from Shelby. MI
It works, but only in a light snow. and you will get covered in snow if any wind since it just throws it straight in front of you, not to the side. You have to turn it at an angle, stand to the upwind side of it, and hope the wind does not swirl on you. And you may only able to shovel in one direction and walk if a direct headwind. All this adds to the work. In summary, I can do it just as fast (faster if just 1-3" of snow), about the same amount of work, and stay dry with a good hand shovel.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 4, 2022
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
2
battery
on March 9, 2022
Posted by: coolhand
from east meadow ny
battery dies in about an hour and took almost 4 to recharge. good not do my whole property with this battery after an overnight snow of 6 inches or more
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 4, 2022
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
4
Great First Experience!!
on March 3, 2022
Posted by: Netti
from Owego, NY
SnowJoe was delivered on Tuesday, forecast called for snow Wednesday night so I unboxed quickly and charged the battery and used it 1st time on Thursday am for about 2" snow. Worked great! For small amounts of snow we don't have someone plow so I wanted something to make it easier on the back. I was able to do our deck, walk, drive and drive to our barn without having to recharge the battery. Our drive is packed gravel and no issue to use this. Much easier on the back than a shovel and much quicker. Only negative is the same issue others have mentioned, the snow will come back at you with the slightest wind, so dress accordingly because you will be covered with snow. Overall very happy with this product.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 5, 2022
Thank you for your time and kind words
If you need any support, please contact us at Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Sunday from 8 am to 8 pm EST, ) You can also send us an email at HELP@snowjoe.com
Thanks,
Customer Support Team
Snow Joe + Sun Joe
If you need any support, please contact us at Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Sunday from 8 am to 8 pm EST, ) You can also send us an email at HELP@snowjoe.com
Thanks,
Customer Support Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
1
Worst product I have ever encountered
on February 27, 2022
Posted by: EWayn
from Alberta, Canada
In two days it will be 3 months since I have had this shovel and I have not been able to use it even once. I wish I had returned it immediately when it did not work, rather than try to get it fixed. If they had replaced the entire unit including battery and charger, I would not be writing this. Instead, one piece at a time was replaced without success and now I am waiting for a battery which shows no sign of arriving anytime soon. I have never before had to endure a defective product and ridiculously slow support like this.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, April 4, 2022
Dear,
We apologize you are not completely satisfied with our product. If you are still experiencing any issues with receiving you replacements please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Service Team
Snow Joe + Sun Joe
We apologize you are not completely satisfied with our product. If you are still experiencing any issues with receiving you replacements please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com