It's awesome to hear from you, Shaun. Thank you for sharing your feedback on the Galaxy Buds3 Pro. We're thrilled to see you're enjoying the sound quality and call performance, especially compared to your previous buds. The Buds3 Pro features an enhanced 2-way speaker system, which includes a woofer and tweeter that provide a wide frequency response, revealing the minute details in your music. To address the charging concern you’ve experienced, there are several steps you can take. First, ensure the earbuds are seated correctly in the case; if they are not fully in their designated spots, the charging contacts may not connect properly. Next, check for any debris on the charging contacts inside the case and on the earbuds, as dust or particles can obstruct the charging process. Additionally, inspect both the case and the earbuds for any signs of damage, as damaged components may need to be replaced. Finally, make sure to use the included USB cable and a Samsung-approved wall adapter for charging to ensure optimal performance. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. If these steps don't resolve the charging concern, please don't hesitate to reach out to us at Samsung Support for further assistance. We're here to help ensure you have the best experience with your Galaxy Buds3 Pro. -Kelvin
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