Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,903 Reviews)
Rating breakdown 12,903 reviews
5 Stars
8,801
4 Stars
2,091
3 Stars
911
2 Stars
517
1 Star
583
78%of customers recommend this product.
(
3,489 out of
4,496)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1
Poor quality
on January 28, 2025
Posted by: Mina
from Florida
Expertise:Intermediate
I got these as a Christmas gift, beand new. My left earbud suddenly stopped working. I have no idea why. I'm not one to drop my earbuds so for it to stop working suddenly was disappointing. And I enjoy samsung products so now I am stuck debating whether to purchase another pair or go with a different brand. I am truly upset.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
3
Value
1
Response from Samsung USBy R&R Team, January 29, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Mina. We're glad to hear you received them as a gift, and we understand how disappointing it can be when a product doesn’t perform as expected. If your left earbud has stopped working, it could be due to a variety of factors. Sometimes, the earbuds may disconnect from your phone because of a poor Bluetooth connection or incorrect fitting. We recommend ensuring that the earbuds are properly inserted into your ears for the best sound and connection. Additionally, please check that your Bluetooth connection is secure and that the earbuds are running the latest software version. Check out the link attached for additional troubleshooting steps. We're committed to ensuring you enjoy the full benefits of your Galaxy Buds3 Pro! If this persists, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001339/#:~:text=If%20your%20Galaxy%20Buds%2C%20Galaxy,is%20up%2Dto%2Ddate.
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https://www.samsung.com/us/support/troubleshoot/TSG10001339/#:~:text=If%20your%20Galaxy%20Buds%2C%20Galaxy,is%20up%2Dto%2Ddate.
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Written by a customer while visiting Samsung US
Customer Rating
2
Doesn't charge it
on February 3, 2026
Posted by: Pablo
Good sound but after a few months I can't change it anymore.
Response from Samsung USBy R&R, February 5, 2026
Hey Pablo,
Thank you for sharing your experience. Galaxy Buds3 Pro are engineered to provide rich sound, balanced audio, and immersive listening for music, calls, and media. If one or both earbuds aren't charging, it could be due to the charging case. Ensure the earbuds are properly seated and aligned in the case. Also, verify you're using an approved charger, use the included USB cable and a Samsung-approved wall adapter (sold separately). Alternatively, the earbuds are compatible with select Samsung QI-enabled wireless charging pads or phones with PowerShare. Check the charging contacts for debris, clean both the contacts inside the case and on the earbuds regularly. Dust, wax, or buildup can hinder charging over time. Refer to our guide on cleaning your earbuds and our online resources on charging your Galaxy Buds, linked below. Samsung products are protected against manufacturing defects under the limited 12-month warranty for each item. You can also opt for Samsung Care+ on eligible devices for extended coverage. Long-term performance is vital for satisfaction, and your feedback helps us understand how daily use affects accessories. We appreciate your perspective as part of our ongoing dedication to quality and innovation. Thank you for being a Samsung customer.
How to clean your Samsung Galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10001320/
Samsung earbuds do not turn on or charge
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
-Ty
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Thank you for sharing your experience. Galaxy Buds3 Pro are engineered to provide rich sound, balanced audio, and immersive listening for music, calls, and media. If one or both earbuds aren't charging, it could be due to the charging case. Ensure the earbuds are properly seated and aligned in the case. Also, verify you're using an approved charger, use the included USB cable and a Samsung-approved wall adapter (sold separately). Alternatively, the earbuds are compatible with select Samsung QI-enabled wireless charging pads or phones with PowerShare. Check the charging contacts for debris, clean both the contacts inside the case and on the earbuds regularly. Dust, wax, or buildup can hinder charging over time. Refer to our guide on cleaning your earbuds and our online resources on charging your Galaxy Buds, linked below. Samsung products are protected against manufacturing defects under the limited 12-month warranty for each item. You can also opt for Samsung Care+ on eligible devices for extended coverage. Long-term performance is vital for satisfaction, and your feedback helps us understand how daily use affects accessories. We appreciate your perspective as part of our ongoing dedication to quality and innovation. Thank you for being a Samsung customer.
How to clean your Samsung Galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10001320/
Samsung earbuds do not turn on or charge
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Jieyan
Expertise:Expert
Verified Purchase:Yes
Defect product. After one month use, constantly failed charging. I troubleshooted. Often times, only one of the two earbuds are charging in the case when the case isn't connected to charger. I didn't realize this issue until one day, my right earbud battery dropped to 5% and stopped functioning.
No, I would not recommend this to a friend.
Performance
1
Value
1
Response from Samsung USBy R&R Team, January 13, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Jieyan. We appreciate your feedback about the charging performance. It is important to us that you enjoy the best experience with your earbuds. The Buds3 Pro boasts an IP68 rating, ensuring durability against dust and water exposure. Additionally, it offers extended battery life, providing up to 6 hours of playback on a single charge and up to 30 hours when used with the charging case. The Galaxy Buds3 Pro is designed with advanced technology to ensure a seamless experience, and we expect them to perform optimally for you. If you're experiencing only one earbud charging, we recommend checking the charging contacts and ensuring they’re clean and free of debris, as this can sometimes impact performance. Additionally, ensure the charging case is fully functional and compatible with your Samsung earbuds. Check out the link attached for additional options to help troubleshoot this. If you’ve tried these troubleshooting steps and this persists, please don’t hesitate to reach out to Samsung Support. Our experts are here to assist you and ensure you have a fantastic experience with your Galaxy Buds3 Pro. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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Written by a customer while visiting Samsung US
Posted by: Arean00
Verified Purchase:Yes
Earbud pro have issues with charging, work good with Samsung phones
Response from Samsung USBy R&R, February 19, 2026
Greetings Arean00,
Thank you for sharing your thoughts on the Galaxy Buds3 Pro. We're delighted to hear that you're enjoying the seamless connection with Samsung devices and the immersive sound experience. Designed for comfort and everyday convenience, the Buds3 Pro are made to complement the Galaxy ecosystem.
If one or both of your Galaxy earbuds are not charging or turning on, the concern may be with the earbuds themselves or the charging case. Using an unapproved charger can cause charging malfunctions and may also damage the earbuds. To troubleshoot, try fully charging the case, checking the earbuds for damage, or restarting them.
For more detailed assistance, please refer to our online guide linked below. If you need further help with your earbuds' charging issues, feel free to reach out to our Samsung Support Team. We appreciate your involvement in the Samsung community!
Samsung earbuds do not turn on or charge
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-do-not-turn-on
-Ty
Samsung Support
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Thank you for sharing your thoughts on the Galaxy Buds3 Pro. We're delighted to hear that you're enjoying the seamless connection with Samsung devices and the immersive sound experience. Designed for comfort and everyday convenience, the Buds3 Pro are made to complement the Galaxy ecosystem.
If one or both of your Galaxy earbuds are not charging or turning on, the concern may be with the earbuds themselves or the charging case. Using an unapproved charger can cause charging malfunctions and may also damage the earbuds. To troubleshoot, try fully charging the case, checking the earbuds for damage, or restarting them.
For more detailed assistance, please refer to our online guide linked below. If you need further help with your earbuds' charging issues, feel free to reach out to our Samsung Support Team. We appreciate your involvement in the Samsung community!
Samsung earbuds do not turn on or charge
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-do-not-turn-on
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Do not charge
on August 28, 2025
Posted by: skynetking35
from Indianapolis
Expertise:Expert
I have a problem with these, the box stopped serving for no reason and I did not get it back to work and I cannot even get a spare box so basically it is money I lost.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
3
Response from Samsung USBy R&R Team, August 29, 2025
Thank you for your feedback about the Galaxy Buds3 Pro, Skynetking35. If you're experiencing charging difficulties, we suggest first cleaning the charging contacts with a dry cloth, as dust or foreign materials can interfere with charging. It’s also important to make sure that both the earbuds and the charging case are free from any debris. If they’ve been exposed to dust, sand, or metal shavings, gently wipe them with a soft, dry cloth before placing them back in the charging case. Also, ensure that you're using a Samsung-approved charger for optimal performance. Additionally, remember that our products are covered by a 12-month limited warranty against manufacturing defects in materials and workmanship. For extended protection and extra support, you have the option to purchase Samsung Care+ for eligible devices. Your satisfaction is important to us! If you continue to encounter any concerns, don’t hesitate to reach out to Samsung Support for further assistance. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge (buds not charging)
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Written by a customer while visiting Samsung US
Customer Rating
1
Constant Issues
on November 18, 2025
Posted by: jmmm
I have used these earbuds for months. I have reset them multiple times, but they continuously do not recognize that they are in my ears even when I have a snug fit. They will go from noise canceling mode to ambient sound mode for no reason multiple times as I wear them. I often have issues with connectivity with my laptop. They are nice when they work, but they are a pain when they don't- about half of the time.
Response from Samsung USBy R&R, November 19, 2025
Hi there jmmm,
Thank you for sharing your experience with the Galaxy Buds3 Pro. We appreciate your detailed observations and the time you've spent with them. The Buds3 Pro are designed to ensure seamless transitions between listening modes and a secure, customized fit. It’s wonderful to hear how much you enjoy them when everything connects smoothly. Made with refined materials and advanced audio engineering, they are built for performance and comfort, even during long listening sessions. We constantly refine our designs through quality checks and innovation to enhance your confidence in your Galaxy devices. Your feedback emphasizes the importance of consistency. Below, learn how to wear your Galaxy Buds correctly and how to achieve reliable sound quality. Thank you for choosing Samsung.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy Buds3 Pro. We appreciate your detailed observations and the time you've spent with them. The Buds3 Pro are designed to ensure seamless transitions between listening modes and a secure, customized fit. It’s wonderful to hear how much you enjoy them when everything connects smoothly. Made with refined materials and advanced audio engineering, they are built for performance and comfort, even during long listening sessions. We constantly refine our designs through quality checks and innovation to enhance your confidence in your Galaxy devices. Your feedback emphasizes the importance of consistency. Below, learn how to wear your Galaxy Buds correctly and how to achieve reliable sound quality. Thank you for choosing Samsung.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
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Written by a customer while visiting Samsung US
Posted by: Sai p
from Tampa,FL
Expertise:Expert
Verified Purchase:Yes
I had high expectations from the Samsung Buds 3 Pro, but they turned out to be a major letdown. For a so-called “Pro” product, the performance is shockingly inconsistent.
The fit is uncomfortable and doesn’t stay secure, even with different ear tip sizes. The sound quality is average at best, with weak bass and unclear mids — nowhere near what you’d expect at this price point. Active Noise Cancellation is poor and barely blocks everyday sounds like traffic or conversations.
The touch controls are unreliable, often missing inputs or triggering the wrong action. Battery life also feels overhyped, draining faster than advertised, especially with ANC on. To make things worse, connectivity issues pop up frequently, even when paired with Samsung phones.
Overall, these earbuds feel rushed and overpriced. There are much better options available for less money. I regret this purchase and would not recommend the Samsung Buds 3 Pro to anyone looking for a premium wireless earbud experience.
The fit is uncomfortable and doesn’t stay secure, even with different ear tip sizes. The sound quality is average at best, with weak bass and unclear mids — nowhere near what you’d expect at this price point. Active Noise Cancellation is poor and barely blocks everyday sounds like traffic or conversations.
The touch controls are unreliable, often missing inputs or triggering the wrong action. Battery life also feels overhyped, draining faster than advertised, especially with ANC on. To make things worse, connectivity issues pop up frequently, even when paired with Samsung phones.
Overall, these earbuds feel rushed and overpriced. There are much better options available for less money. I regret this purchase and would not recommend the Samsung Buds 3 Pro to anyone looking for a premium wireless earbud experience.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, January 14, 2026
Hi Sai p,
Thank you for sharing your perspective on the Galaxy Buds3 Pro. These earbuds are designed to deliver premium sound, smart noise control, and modern touch interactions within a sleek design. Feedback about fit and performance consistency highlights how personal comfort and sound preferences influence the overall listening experience. Reviews like this help provide valuable insights for our design team to consider how the Galaxy Buds3 Pro meet our users' everyday needs and expectations. Thank you for being a Samsung customer.
-Ty
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Thank you for sharing your perspective on the Galaxy Buds3 Pro. These earbuds are designed to deliver premium sound, smart noise control, and modern touch interactions within a sleek design. Feedback about fit and performance consistency highlights how personal comfort and sound preferences influence the overall listening experience. Reviews like this help provide valuable insights for our design team to consider how the Galaxy Buds3 Pro meet our users' everyday needs and expectations. Thank you for being a Samsung customer.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Huge downgrade
on February 2, 2026
Posted by: Coalsax
A huge downgrade on every front. No appreciable anc, terrible on calls, barely adequate general listening. The battery of the buds is ok but the case doesn't charge well. Not to mention the design, the old design you could blindly put your buds back in the case with one hand but these are fair bit more clumsy to deal with if you are focusing on other things.
Response from Samsung USBy R&R, February 3, 2026
Greetings Coalsax,
Thank you for sharing your detailed experience with your Galaxy Buds3 Pro. Each new Galaxy Buds generation aims to improve comfort, control, and sound quality in different listening situations through innovative design changes. Your feedback on call clarity, noise management, and case usability underscores the personal nature of wireless audio experiences. At Samsung, we keep refining our products with a focus on functionality. We sincerely appreciate your loyalty as a Samsung customer.
-Ty
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Thank you for sharing your detailed experience with your Galaxy Buds3 Pro. Each new Galaxy Buds generation aims to improve comfort, control, and sound quality in different listening situations through innovative design changes. Your feedback on call clarity, noise management, and case usability underscores the personal nature of wireless audio experiences. At Samsung, we keep refining our products with a focus on functionality. We sincerely appreciate your loyalty as a Samsung customer.
-Ty
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Written by a customer while visiting Samsung US