Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,513 Reviews)
Rating breakdown 13,513 reviews
5 Stars
9,229
4 Stars
2,206
3 Stars
957
2 Stars
527
1 Star
594
78%of customers recommend this product.
(
3,498 out of
4,513)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Steven Bell
Verified Purchase:Yes
Right ear bud failed after one month. One take/hold a charge.
Response from Samsung USBy Social Commerce, October 21, 2024
Hi Steven Bell, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how frustrating it is to have a brand new device that is not meeting your expectations and operating as intended. We have provided links to the Samsung Support Team and warranty information to help you work towards a resolution for this experience. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Kings
Expertise:Expert
Verified Purchase:Yes
I love the fit, compared to the buds pro I had. Feels great that I don't have to keep re-adjusting. Sound quality is impeccable too.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Not bad but they need to improve somethings
on November 18, 2024
Posted by: Emi B
from West Palm Beach FL
Expertise:Intermediate
Verified Purchase:Yes
I use them almost 8 hours a day during my work. The fit is great, and the sound is good. However, the build quality was much better on the Buds Pro 2. Another problem I've found is that my fingers are too big, and it's sometimes hard for me to change or pause songs because you have to use three fingers for those actions.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
3
Response from Samsung USBy Social Commerce, November 19, 2024
Hey there Emi B, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are so happy to hear you are enjoying the audio quality and overall fit of your earbuds. If you are finding the pinch settings to not align to your needs and preferences, we have provided a link to the full device manual. This can help you discover the voice settings that help you have control over your media. We have also shared a link to the Samsung Support Team if you have any additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Game changer
on November 18, 2024
Posted by: KazaKayK
[This review was collected as part of a promotion.] This new buds pro is a game changed for me. Am able to connect it to all my Samsung devices at once and able to use it on each without disconnecting from any of the devices example streaming on my S9 ultra tab with the buds 3 pro and when my phone rings am able to answer it and talk with the buds 3 pro, love ❤️ 😍 💖 it
Value
5
Written by a customer while visiting Samsung US
Posted by: Larry
from Maryland
Expertise:Expert
Verified Purchase:Yes
These things are awsome! Perfect upgrade from the Buds 2 Pro's. They stay in your ears and the sound quality is awsome. The sound profiles are great and Voice Control is an extra added bonus. I was worried about how well the noise cancellation feature would work with this new designs but it's absolutely awesome and works flawlessly. Also, the fact that it has an Adaptive sound profile where it cancels out regular noise , but switches to Ambient sound when loud sounds like emergency Sirens are near you make them all the more better. Im glad I upgraded to them! Good job Samsung!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Matt
Verified Purchase:Yes
Awful. Continously says they are wet and won't charge when they are dry.
Response from Samsung USBy R&R Team, June 30, 2025
It's great to hear from you, Matt. Thank you for sharing your experience with the Galaxy Buds3 Pro. We completely understand how frustrating it can be when your device doesn't charge as expected. We want to assure you that our Buds are designed with a moisture detection sensor to protect against water damage. What this means is that if moisture is detected in the charging port, you will receive an error message, and charging will stop to prevent any potential corrosion. However, you can still charge your Galaxy Buds3 Pro using a wireless charger if you encounter this. If you've checked and confirmed that there’s no moisture present and you're still experiencing this challenge, we encourage you to reach out to us at Samsung Support. We’d love to look into it further and help you find a solution. Thank you again for your feedback, and we're here to help! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Great headphones plagued by a simple issue
on October 17, 2025
Posted by: Jason
from Texas
Expertise:Intermediate
They are awesome headphones, great sound, good features, and even more so if you stay within the samsung ecosystem. However, im on my second pair; do not buy these for exercise or the gym. If they get the slightest bit damp they refuse to charge until you wipe them down and clean the case leads with a q-tip. I do not sweat a lot. Samsung support gives some generic response about removing debris and wiping them down. The provided ear inserts are also pretty mediocre. Would suggest buying aftermarket ones. Battery life is really good as long as the high quality audio feature isn't turned on. The noise cancelling is also solid and doesnt use a ton of battery. Headphones could be a 5/5 if it weren't for them not charging every day after the gym. Samsung support was also great about the RMA when my first pair straight stopped charging after about a year. Im putting this review at one star because im frustrated and no one at Samsung will take note of a 3 star review.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
3
Response from Samsung USBy R&R, October 23, 2025
Hi Jason,
We appreciate you taking the time to reach out and share your thoughts on your Galaxy Buds3 Pro. Your feedback is valuable to us, and we take the time to read all reviews carefully, often making adjustments based on your suggestions. We are committed to enhancing your experience, and you have our full attention.
While the Galaxy Buds3 Pro has an IP57 water resistance rating, we recommend wiping them off if they come into contact with moisture, especially the charging case. The Galaxy Buds3 Pro also offers many features, including ambient sound and active noise cancellation. With proper optimization, you can enjoy excellent sound quality throughout the day.
To ensure a comfortable fit, the Galaxy Buds3 Pro comes with three sizes of ear tips, so you can find the perfect fit for your needs. We will provide additional resources below for you to explore more about your Galaxy Buds3 Pro and everything they offer. Thank you for choosing Samsung!
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
How to change the tips on your Galaxy Buds3 pro or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003496/
All about the Galaxy Buds3, Buds3 Pro, and Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003393/
-Ty
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We appreciate you taking the time to reach out and share your thoughts on your Galaxy Buds3 Pro. Your feedback is valuable to us, and we take the time to read all reviews carefully, often making adjustments based on your suggestions. We are committed to enhancing your experience, and you have our full attention.
While the Galaxy Buds3 Pro has an IP57 water resistance rating, we recommend wiping them off if they come into contact with moisture, especially the charging case. The Galaxy Buds3 Pro also offers many features, including ambient sound and active noise cancellation. With proper optimization, you can enjoy excellent sound quality throughout the day.
To ensure a comfortable fit, the Galaxy Buds3 Pro comes with three sizes of ear tips, so you can find the perfect fit for your needs. We will provide additional resources below for you to explore more about your Galaxy Buds3 Pro and everything they offer. Thank you for choosing Samsung!
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
How to change the tips on your Galaxy Buds3 pro or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003496/
All about the Galaxy Buds3, Buds3 Pro, and Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003393/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
GARBAGE**ALWAYS FALLS OUT!!!
on January 28, 2026
Posted by: ZenZen
These earbuds never stay in the air and always falling out whether you turn your head to quickly, go on walks or work out. Especially difficult when on an airplane. I have used all three ear tips provided and it's simply a design flaw. The Probuds 2 fit perfectly however NOT these
Response from Samsung USBy R&R, January 29, 2026
Hey ZenZen,
Thank you for sharing your experience with the Galaxy Buds3 Pro. Fit can feel very personal, especially during movement, travel, or workouts. The Buds3 Pro feature an updated shape and focus on premium audio, providing rich sound and advanced features that many users enjoy for everyday listening. Your comparison to previous models helps show how individual preferences influence comfort and wearability. We appreciate you taking the time to share your feedback with Samsung.
-Ty
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Thank you for sharing your experience with the Galaxy Buds3 Pro. Fit can feel very personal, especially during movement, travel, or workouts. The Buds3 Pro feature an updated shape and focus on premium audio, providing rich sound and advanced features that many users enjoy for everyday listening. Your comparison to previous models helps show how individual preferences influence comfort and wearability. We appreciate you taking the time to share your feedback with Samsung.
-Ty
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Written by a customer while visiting Samsung US