We appreciate you taking the time to share your experience with the Galaxy Buds3 Pro, Coby. We truly value your feedback, and we hate to see that you're having trouble with one earbud disconnecting. Your satisfaction is important to us, and we're here to help. We recommend checking a few things that might be causing this. First, ensure that you're wearing the earbuds correctly, as a proper fit is required for normal operation. Additionally, check the Bluetooth range between your earbuds and your phone, making sure there are no obstructions that could interfere with the connection. It's also crucial to ensure that your earbuds are up-to-date with the latest software. You can check for updates through the Galaxy Wearable app on your phone or tablet. Lastly, please verify that your earbuds have sufficient battery life, as a low battery can cause disconnection. Samsung products are covered against manufacturing defects in material and workmanship by a limited 12-month warranty. Additionally, we offer Samsung Care+ for eligible devices, which provides extended protection and extra support. You can enroll eligible mobile devices on Samsung.com at the time of purchase, or within 60 days of purchase at samsungcareplus.com. If this persists despite these troubleshooting steps, we can certainly look into processing a refund for you. Please contact us at 1-800-SAMSUNG or visit our support page. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Thanks for sharing your feedback about the Galaxy Buds3 Pro! We're pleased to see that you enjoy the sound quality of these buds. Whether you're making phone calls or enjoying a new playlist during your morning workout, the Samsung Seamless Codec ensures high-quality streaming across devices, supporting audio up to 24-bit/96kHz. We understand how frustrating it can be when earbuds do not stay in place during workouts, and we want to help you have a better experience. Proper fit is crucial for comfort and performance. The Galaxy Buds3 Pro is designed with an ergonomic shape to provide a more secure fit, especially during physical activities. To ensure the best fit, we recommend checking that the ear tips fit snugly in your ears without any gaps. It's also important to make sure the ear tips are installed correctly. To further ensure a proper fit, you can also run an earbud fit test. This test helps you find the best fit for your ears, ensuring that the earbuds stay in place during your workouts. If you have any questions or concerns, be reach out to us at Samsung Support. -Kelvin
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Thank you for sharing your thoughts on the Galaxy Buds3 Pro! We understand that losing a bud can be a concern. With features like ‘Find My Earbuds, you can easily locate them if they go missing. We’re excited about how Galaxy AI enhances the sound quality by adapting the equalizer and active noise control (ANC), ensuring a personalized listening experience. With the first-ever 2-way speaker featuring a woofer and tweeter, with Dual Amp technology, the Buds3 Pro deliver high-quality audio of up to 24-bit/96kHz. This creates an immersive listening experience that we hope you'll love. Once again, we appreciate your feedback. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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