Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,149 Reviews)
Rating breakdown 13,149 reviews
5 Stars
8,972
4 Stars
2,134
3 Stars
929
2 Stars
523
1 Star
591
78%of customers recommend this product.
(
3,496 out of
4,510)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Rob Rob
from Paterson, NJ
Expertise:Intermediate
Verified Purchase:Yes
These are amazing ear buds...this is 2nd pair!!!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Willy
from Florida
Expertise:Expert
Verified Purchase:Yes
It seems like they are good but the one i got are defected. Since day one the right ear plug doesn't work properly. Mist of the time it turns off. One time on a call bith if yhem were turning off and on.
I would like to give the product another try. Would like new one to try.
I would like to give the product another try. Would like new one to try.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, March 1, 2025
Hey Willy! Thank you for your feedback regarding your Galaxy Buds3 Pro experience. Our goal is to ensure our valued customers have the best experience with our devices. We're glad to see that you find the buds appealing, and we understand how disappointing it can be when individual components don't perform as expected. At Samsung, we stand by our products, which are covered against manufacturing defects in materials and workmanship by a limited 12-month warranty. Additionally, we offer Samsung Care+ for eligible devices, providing extended protection and extra support. You can enroll your mobile devices for this coverage at the time of purchase or within 60 days afterward at samsungcareplus.com. To assist you further, we encourage you to reach out to Samsung Support. This way, we can gather additional information from you and investigate any concerns you may be facing. Your satisfaction is important to us, and we’re here to help ensure you have the best experience possible with your Galaxy Buds3 Pro. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Arry
from Fairburn, GA
Expertise:Expert
Verified Purchase:Yes
I Love the sound quality and features. Every upgrade is worth it. They never disappoint!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
New Design is a Flop
on February 28, 2025
Posted by: RandomRedRose
from Birmingham, AL
I'm a die hard samsung fan, all my stuff is samsung. I've never been this disappointed in a product from my favorite company. The buds pro design? Amazing. Buds 2 pro? Fantastic! They stayed in the ears with a low profile that never got caught on hair. The sound was spectacular. The Buds 2 pro were awesome as entry kevel hearing aids and greatly improved my quality of life. They even allowed me to hear well enough to get a great job! But the Buds 3 Pro.. the sound is great, when you can get them to sit correctly in your ear. It is so difficult to get these in your ears I absolutely hate the design. They're comfortable enough when you eventually get them in, but if you have long hair, forget it. They pull right out as soon as your hair gets caught on the annoying stem. Not a fan of this one. Wish I'd kept my buds 2 pro and waited for them to make the 4 sans stem. Much love to samsung, but not the buds 3 design!
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
1
Value
3
Response from Samsung USBy R&R Team, March 1, 2025
We appreciate you taking the time to share your honest feedback of the Galaxy Buds3 Pro. Thank you for being a dedicated Samsung fan! We truly appreciate your continued support and your kind words about the Buds2 Pro. We're thrilled to hear how much the Buds 2 Pro improved your quality of life and helped you get a great job. Your feedback on the Buds 3 Pro is valuable to us. We understand how important it is for our products to meet your expectations, and we will certainly consider your concerns about the design for future improvements. We noted your concern regarding your long hair getting caught on the stem. To help you get the best experience with the Buds 3 Pro, we recommend ensuring you have the right-sized ear tips. The Galaxy Buds3 Pro come with different sized ear tips, so make sure they fit correctly to avoid gaps between your ear and the ear tip. This helps to avoid sound leaks and ensures optimal audio. If you need instructions for changing the tips, check out our guide for the Buds3 Pro tips.
Once you have the right tips on your buds:
- Check the bottom of the earbuds for directional marks. You will see an L and an R.
- Insert the R bud into your right ear with the R facing you.
- Insert the L bud into your left ear with the L facing you.
- Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down.
- You can adjust the buds by rotating them forwards and backwards until the fit feels right.
You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit.
We hope that these tips help give you a better experience with these buds. For any further questions or concerns, please be sure to reach out to us at Samsung Support. Thank you again for your honest review and your ongoing support. Much love back to you from Samsung! -Kelvin
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Once you have the right tips on your buds:
- Check the bottom of the earbuds for directional marks. You will see an L and an R.
- Insert the R bud into your right ear with the R facing you.
- Insert the L bud into your left ear with the L facing you.
- Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down.
- You can adjust the buds by rotating them forwards and backwards until the fit feels right.
You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit.
We hope that these tips help give you a better experience with these buds. For any further questions or concerns, please be sure to reach out to us at Samsung Support. Thank you again for your honest review and your ongoing support. Much love back to you from Samsung! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Ken v
from Fl
Expertise:Expert
Verified Purchase:Yes
Better tha i expected. Very easy ti charge. Seamless Bluetooth connection with my devices and very easy to change connection to other devices
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Sasha
from San Jose, CA
Expertise:Intermediate
Verified Purchase:Yes
Simple Perfect.
Saund,ergonomic,all is good. I emphasize that the price is extremly favorable and that the bads exceed expectation
Saund,ergonomic,all is good. I emphasize that the price is extremly favorable and that the bads exceed expectation
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Zero
from Texas
Expertise:Expert
Verified Purchase:Yes
Sound quality is good enough to please most.
Phone calls are a very good experience.
Battery life is slightly above average.
The fit and finish is very good.
Voice commands are superb 👌
Touch controls can sometimes be annoying if you are just trying to adjust the ear peice when working.
You can not sing along because your music will turn down, just a setting thing.
If you have noise canceling on and you try to use a grinder or another loud tool, the headphones dont know what do do and they make a loud crackling noise that hurts your ears.
Wish it had a way of telling me I dropped an ear bud.... maybe a vibration or a chime.
Wish I had a slim ear peice that fit into the phone like the S pen. Sorry I can't tell me my design for it. You can pay me for that.
I wish they had live translation.
Phone calls are a very good experience.
Battery life is slightly above average.
The fit and finish is very good.
Voice commands are superb 👌
Touch controls can sometimes be annoying if you are just trying to adjust the ear peice when working.
You can not sing along because your music will turn down, just a setting thing.
If you have noise canceling on and you try to use a grinder or another loud tool, the headphones dont know what do do and they make a loud crackling noise that hurts your ears.
Wish it had a way of telling me I dropped an ear bud.... maybe a vibration or a chime.
Wish I had a slim ear peice that fit into the phone like the S pen. Sorry I can't tell me my design for it. You can pay me for that.
I wish they had live translation.
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Posted by: SeanJohn
Verified Purchase:Yes
Very great sound and setup easy! These earbids best sounding earbuds I have owned.
Written by a customer while visiting Samsung US