Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,149 Reviews)
Rating breakdown 13,149 reviews
5 Stars
8,972
4 Stars
2,134
3 Stars
929
2 Stars
523
1 Star
591
78%of customers recommend this product.
(
3,496 out of
4,510)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Jay A
from Tennessee
Expertise:Expert
Verified Purchase:Yes
I love these buds, noise canceling does work. They are a bit slippery.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: SamirZ
from Chicago, Illinois
Expertise:Expert
Verified Purchase:Yes
Doesn't feet well in ear, have to keep pushing after sometime.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
3
Value
3
Response from Samsung USBy R&R Team, February 28, 2025
We appreciate you taking the time to share your thoughts on the Galaxy Buds3 Pro, Samir. Finding the right fit is essential for an optimal listening experience, and we are here to help you achieve that. Our earbuds come with different sized ear tips, so making sure you have the correct size is key to preventing discomfort during use. If you have not yet tried swapping out the ear tips, we highly recommend doing so to discover the perfect fit for your ears. We also have a helpful guide for changing the tips if you need assistance. Once you have selected the right size, be sure to insert the earbuds correctly. Look for the directional marks on the bottom so that the R bud goes in your right ear and the L bud goes in your left ear, both facing you. A slight angle when inserting can also help position the microphone for the best sound quality. If you still find them uncomfortable, we encourage you to run the earbud fit test in the Galaxy Wearable app. This feature will assist you in confirming that everything is set up properly. Your comfort and satisfaction are very important to us, and we are committed to enhancing your audio experience. For any further questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Jermaine
from NC
Expertise:Intermediate
Verified Purchase:Yes
Sound quality is amazing. The styling is also nice.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not so great.
on February 28, 2025
Posted by: Tommy
from Georgia
Earbuds are not comfortable at all and the sound is very low the earbuds.
two pro or much better in my opinion maybe next year they will be better i have been using this product for over a month I swich back to my Earbuds 2 pro
two pro or much better in my opinion maybe next year they will be better i have been using this product for over a month I swich back to my Earbuds 2 pro
Features
2
Performance
2
Design
4
Value
3
Response from Samsung USBy R&R Team, February 28, 2025
We appreciate you taking the time to share your thoughts on the Galaxy Buds3 Pro, Tommy! We appreciate your feedback and want to ensure you’re getting the best experience. If you’re noticing discomfort, it might be worth trying different ear tips that come with the buds. Samsung provides various sizes to help you find the perfect fit, enhancing both comfort and sound quality. Regarding the sound quality, if you're experiencing low volume, there could be a few factors at play. We recommend checking that you’re wearing the earbuds correctly to achieve optimal sound isolation. Sometimes, dust or debris can accumulate in the speaker mesh, so make sure they’re clean to enjoy rich, immersive audio. Additionally, it's a good idea to ensure that your software is up to date, as this can significantly enhance performance. Keeping a charged battery is also essential for maximizing sound quality. We value your experience and look forward to improvements in future Galaxy Buds models. For any firther questions or conerns, please be sire to reach out to us at Samsung Support. Thank you for being part of the Samsung community! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Dzuro
Verified Purchase:Yes
Love my buds... they stay on well and the sound is great
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Mo C
from New York
Expertise:Intermediate
Verified Purchase:Yes
The Galaxy Buds3 Pro in Silver deliver an exceptional audio experience with rich, detailed sound and outstanding active noise cancellation that effectively silences ambient noise, all housed in a sleek, premium design; however, a significant comfort issue arises after prolonged use, with the earbuds becoming painful, limiting their usability for extended periods, which ultimately detracts from their otherwise impressive performance.
I would recommend this to a friend!
Features
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Hayber Caro
from Medellin
Expertise:Intermediate
Verified Purchase:Yes
They are good headphones. I have tested their quality after 3 days of testing and they are great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Chris
from CT
Expertise:Expert
Verified Purchase:Yes
Keep failing when charging in the case. Do not buy.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R Team, February 28, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Chris. We genuinely appreciate your feedback and want to ensure you get the best performance from your earbuds. If you're experiencing difficulties with charging in the case, please check that both the earbuds and the case are clean. Sometimes, dust or debris can inhibit proper charging connections. Gently wipe the charging points with a soft, dry cloth to maintain optimal performance. Make sure the charging case itself is powered. To do this, connect it to a power source using the USB-C cable included with your buds. The LED indicator on the case should light up. If it doesn’t, consider trying a different power source or charging cable. To reset your Galaxy Buds3 Pro, open the Galaxy Wearable app on your mobile device and tap on Earbuds settings, then select Reset. This shoild help eliminate any performance inconsistencies and allow you to set them up again from scratch. Samsung products are covered against manufacturing defects in material and workmanship by a limited 12-month warranty. Additionally, we offer Samsung Care+ for eligible devices, which provides extended protection and extra support. You can enroll eligible mobile devices on Samsung.com at the time of purchase, or within 60 days of purchase at samsungcareplus.com. We want to make sure your experience is positive, so if this continues, please don’t hesitate to reach out to us at Samsung Support. Your satisfaction is important to us! -Kelvin
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Written by a customer while visiting Samsung US