Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,513 Reviews)
Open Ratings Snapshot
Rating breakdown 13,513 reviews
5 Stars
9,229
4 Stars
2,206
3 Stars
957
2 Stars
527
1 Star
594
78%of customers recommend this product. 
(
3,498 out of 4,513
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
Horrible
on August 4, 2024
Posted by: Gustavo Caceres
from New York, NY
Expertise:Expert
Verified Purchase:Yes
I returned the product it was horrible. The earbuds kept disconnecting and the eartips ripped when exchanging for different size
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, August 14, 2024
Hey there Gustavo, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable the uninterrupted listening experience is to you with your earbuds, and we are always happy to help our customers acheive this goal. We have provided a link to two articles to help you with the connection of your earbuds, and another to a video to help you change the ear tips. We hope you have found a pair of earbuds that gives you the immersion you are seeking. Thank you for being a Samsung customer, and don't hesitate to reach out to us again with questions or additional feedback on all of your Samsung products. -Elizabeth
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
rubbish
on August 13, 2024
Posted by: Dany
Try changing the rubbers on the headphones and they ended up breaking... it's a qualityThey're the worst hearing aids I've ever bought.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, August 22, 2024
Hey Dany, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how important changing the ear tips of your earbuds are to acheiving the ideal fit for your ears. We have provided a link to a video we have available to help you with changing the ear tips. We have also shared a link to the Samsung Support Team to review options for replacement or additional ear tips that may be available. Thank you for being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Worst iteration so far
on July 26, 2024
Posted by: Guerilla_rev
from Orlando
Expertise:Expert
Verified Purchase:Yes
These are the worst earbuds I've ever used for running. Forcing the pinch barely works, and when it does, your rubbing movement will absolutely pull these out of your ears. The sensors for the actions work about as often as a home printer and they feel extremely cheap. I don't know what else to say except this is the worst iteration of this product, having owned then all, and I'll never buy another pair.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, July 30, 2024
Hi there Guerilla_rev, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important your earbuds are to you every day for a range of activities. We understand that the new pinch feature can take some getting used to after using the previous version touch settings. We have provided a link to the full device manual to help you with all of the features and capabilities of your device, and the Samsung Support Team. These experts can work with you through chat to align your device to your needs, and ensure your earbuds are operating as intended. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Bad fitting earbuds.
on July 26, 2024
Posted by: Anonymous
Verified Purchase:Yes
Communication needs improvement. Also you should provide memory foam eartips for the quality of their sealing in sound. I will not be able to use these earbuds at all because they don't fit properly.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, July 30, 2024
Hi there Raider Rob, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important the fit of your device is and the ideal seal for the ANC feature. We have shared links to articles to help with the optimal placement for a secure and comfortable fit, and to an article about swapping the included ear tips to help with the fit to your specific size ears. You can also perform a fit test while wearing the earbuds and connected in the Samsung Wearables App. Lastly, we have provided a link to the Samsung Support Team if you have additional questions or continue to experience this frustration with your fit. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
How to change the Samsung Galaxy Buds3 Pro eartips
https://www.samsung.com/uk/support/mobile-devices/how-to-change-the-samsung-galaxy-buds3-pro-eartips/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best buds ever.
on October 15, 2024
Posted by: Wires0610
from Ewa Beach, Hawaii
Expertise:Intermediate
Verified Purchase:Yes
Light, advanced,feature rich and stat of the art. I really enjoy the rich crisp sound and comfortable feeling of these buds. My favorite buds yet.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Noise
on September 24, 2024
Posted by: Anonymous
Expertise:Intermediate
Verified Purchase:Yes
It started giving buzzing sound in ear in just 2weeks of usage
Response from Samsung USBy Social Commerce, September 25, 2024
Hi there Tharun basava, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important a clear and uninterrupted listening experience is to you every day, and we would love to help you troubleshoot this experience. We have provided links to articles to help you ensure your eabuds are clean and clear from debris, and then troubleshoot the audio quality, and another to help you reset your device. We have also provided a link to the Samsung Support Team if this experience continues. Thank you for being a Samsung customer. -Elizabeth
How to clean your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00086123/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good upgrade
on August 26, 2024
Posted by: Shizzle717
[This review was collected as part of a promotion.] The AI features are good. Just wish the s24 ultra had the live translate for the buds. The new gestures work great. Sound quality os very good many options to customize sound
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Left bud Not working, heating
on August 24, 2024
Posted by: Muhammad
Expertise:Intermediate
Buds3 pro white. Left bud stop working and heating. Using after 1 month. No water and no physical damage.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, August 26, 2024
Hello Muhammad, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you every day, and we would be happy tohelp you resolve this matter with your earbuds. We have shared a link to the Samsung Support Team and warranty information to help you at your convenience. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
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