Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,149 Reviews)
Rating breakdown 13,149 reviews
5 Stars
8,972
4 Stars
2,134
3 Stars
929
2 Stars
523
1 Star
591
78%of customers recommend this product.
(
3,496 out of
4,510)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Daniel B
from Arizona
Expertise:Intermediate
Verified Purchase:Yes
Didn't work properly and lost audio. Called Samsung and they won't replace.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R Team, March 6, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Daniel. We truly appreciate your feedback, as our goal is to provide our customers with the best products and support. We hate to hear that you encountered challenges with the audio and that your expectations weren't met. We are committed to ensuring our customers have a seamless experience with our devices. Could you please share more details about the problems you faced? This will help us understand how we can better assist you. We encourage you to reach out to us at Samsung Support, where our dedicated team is ready to help you further. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Afb18
from Naples
Verified Purchase:Yes
I love it the color is so pretty, I recommend :) perfect
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: William
from Indiana
Expertise:Beginner
Verified Purchase:Yes
Low quality sound and Poor build quality and poor design
No, I would not recommend this to a friend.
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, March 6, 2025
It's great to hear from you, William. Thank you for your feedback on the Galaxy Buds3 Pro. Our Galaxy Buds3 Pro are designed to provide rich, immersive sound and a comfortable fit, along with intuitive controls. They feature a refreshed design and revolutionary sound quality, crafted for true audio enthusiasts. The new ergonomic shape and improved hardware deliver the high-resolution audio experience your ears have been craving. If you're experiencing low volume or poor sound quality in one or both earbuds, there are several potential reasons for this. First, make sure the earbuds are positioned correctly in your ears, as improper placement can affect audio performance. It's also possible that dust or debris has accumulated on the earbuds, which can obstruct sound quality. Lastly, consider checking for outdated software or low battery levels, as either of these factors may also impact the overall audio experience. We recommend checking these aspects to ensure you're getting the best experience possible. If you need further assistance, please reach out to us at Samsung Support. Thank you for being a part of the Samsung community! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
Works as advertised. Sound is clear on phone, zoom meeting, videos and music. Has good bass for music. No connection issues.
Written by a customer while visiting Samsung US
Posted by: Catroast Dujour
from New Mexico
Expertise:Intermediate
Verified Purchase:Yes
I have zero complaints about these earbuds from Samsung. They work perfectly as described, allowing all expected functions through bluetooth. The slimmer design is welcomed with indicator lighting that is a nice addition. Touch controls work well, as well as the noise canceling functions. I love them!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: A orona
from Texa
Expertise:Intermediate
Verified Purchase:Yes
Sound and quality are excellent but size isnt great
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, March 6, 2025
Thank you for your review of the Galaxy Buds3 Pro, A Orona! We're pleased to hear that you find the sound and quality excellent! We understand that everyone has different ear shapes and fitting preferences, which is why the Buds3 Pro comes with multiple sizes of ear tips. It's essential to ensure you're using the right size for a snug fit, as this helps close any gaps between your ear and the ear tip, preventing sound leaks and ensuring optimal audio quality. If you haven't yet, please check the tips to find the best fit for you, and don’t hesitate to refer to our guide on changing the ear tips. Once you've selected the right size, make sure to insert the earbuds correctly by matching the "R" and "L" indicators to your ears and angling the microphones slightly towards your mouth. You can also adjust the fit by rotating them until they feel just right. Additionally, consider running an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. We appreciate your feedback, and we're here to help you get the best listening experience possible! If you have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Sound and Extremely Comfortable to wear!
on February 28, 2025
Posted by: Geekser
Verified Purchase:Yes
I have alwa6s preferred Samsung Ear Buds and even more so now with the new Ear Bud 3 Pro from Samsung. Sound quality is exceptional - pairing with Samsung and non Samsung peripherals is easy and convenient and best of all, the comfort and fit of the new Ear Buds are better than ever before! Keep up the great work Samsung!!!
Written by a customer while visiting Samsung US
Posted by: Bassam Awad
from CA, San Diego
Expertise:Expert
Verified Purchase:Yes
I like the new features for this one specialty the noise cancelation
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US