Thank you for sharing your experience with the Galaxy Buds3 Pro, James. We truly value your feedback and want to ensure you have the best possible experience with our products. It sounds like the charging process might not be going as smoothly as expected. To help with that, please make sure you’re using the included USB cable along with a Samsung-approved wall adapter, which is sold separately. The Buds are also compatible with select Samsung Qi-compatible wireless charging pads or phones using PowerShare. When charging wirelessly, positioning the case correctly in the center of the charging pad is crucial, and removing any cover on the case can help enhance the charging experience. Additionally, check that the earbuds are seated properly inside the case. If they aren’t fully in place, the charging contacts may not connect. It’s also a good idea to inspect the charging contacts themselves for any debris that might be preventing a solid connection. Regular cleaning can really help with this. Don't forget to pay attention to the indicator lights on both the case and the buds. If you see any red flashing lights, that can provide some insight into the charging status. Sometimes, simply disconnecting and reconnecting the charger can reset things and improve the situation. Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, which provides extended protection and extra support. If everything seems to be in order, but you’re still facing challenges, please reach out to us at 1-800-SAMSUNG. We’re here to assist you and ensure your Galaxy Buds3 Pro is performing at its best. We appreciate your support and hope to resolve this for you soon! -Kelvin
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