Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,149 Reviews)
Open Ratings Snapshot
Rating breakdown 13,149 reviews
5 Stars
8,972
4 Stars
2,134
3 Stars
929
2 Stars
523
1 Star
591
78%of customers recommend this product. 
(
3,496 out of 4,510
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2 out of 5
2
Will Not Stay In My Ear....Disappointing
on February 28, 2025
Posted by: Willa
from Ohio
Verified Purchase:Yes
Great Quality! Great Sound! However, they will not stay in my ear. So I don't use them.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, February 28, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Willa. It’s wonderful to hear that you appreciate the great quality and sound. To help you enjoy them even more, let’s focus on getting the fit just right. The Buds3 Pro comes with different sizes of ear tips, so it's important to choose the ones that fit your ears best. A secure fit without any gaps between your ear and the ear tip enhances comfort and prevents sound leakage, ensuring you experience optimal audio quality. If you need assistance with changing the ear tips, you can find a helpful guide on our website. Once you have the right ear tips, check the bottom of the earbuds for the directional marks. You'll see an "L" for the left and an "R" for the right. Insert the R bud into your right ear with the R facing you, and do the same with the L bud for your left ear. A slight adjustment, like angling the earbuds so the microphone points toward your mouth, can also improve the fit. For additional assurance, consider running an earbud fit test in the Galaxy Wearable app to confirm you have the perfect fit. We want you to enjoy your Galaxy Buds3 Pro to the fullest, so feel free to reach out to us at Samsung Support if you have more questions or need further assistance! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Sound great
on February 28, 2025
Posted by: Cesar
Verified Purchase:Yes
Love them they work great battery doesn't last that long but they sound great
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
You will love these!
on February 28, 2025
Posted by: Damian B
from NJ
Expertise:Intermediate
Verified Purchase:Yes
Superb sound quality, noise cancellation and fit in the ears
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy Buds 3 Pro
on February 28, 2025
Posted by: Jerry C
from New Jersey
Expertise:Intermediate
Verified Purchase:Yes
Great sound and bass and also light weight. They do keep a good charge and they feel very light when wearing them.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung's best earbuds
on February 28, 2025
Posted by: Kento
Verified Purchase:Yes
The noise cancellation system is very good, the music sounds great.
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
bad
on February 28, 2025
Posted by: bad headphones
from Sacramento
Expertise:Expert
Verified Purchase:Yes
terrible and bad charging case already the second earphones stopped charging
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, February 28, 2025
Thanks for sharing your experience with the Galaxy Buds3 Pro. We genuinely appreciate your feedback and want to ensure you’re getting the best out of your earbuds. If you're having trouble with the charging case, we recommend a few steps to enhance your experience. First, please check that the charging contacts on both the earbuds and the case are clean, as dust can affect charging. Additionally, make sure you’re using a compatible charging cable and adapter, and consider testing with different ones to see if that helps. Restarting the Buds can also be effective; just place them back in the case, close the lid for about 10 seconds, and then reopen it. Updating your firmware through the Galaxy Wearable app ensures you have the latest optimizations. If you continue to face challenges, consider resetting the Buds in the app under ‘About earbuds.’ We hope these suggestions help, and if you have any further questions, please don’t hesitate to reach out to us at Samsung Support! Your satisfaction is important to us! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
I would not recommend it. Batt life very short
on February 28, 2025
Posted by: Ashk
from Ca
Expertise:Expert
Verified Purchase:Yes
Not very happy with it. I think it would have been better.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, February 28, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Ashk. We appreciate your feedback as we continue to make improvements and changes. We want to highlight that the Galaxy Buds3 Pro is designed to offer an outstanding playtime of up to 26 hours on a single charge, and with the fully charged case, you can extend that to an incredible 30 hours. If you’re finding that the battery life isn’t meeting your expectations, we would love to suggest a few adjustments that can help conserve power. For instance, keeping the earbuds in the charging case when not in use while ensuring the case is closed can help optimize battery life. Additionally, adjusting your notification settings through the Galaxy Wearable app on your connected device or in the Galaxy Buds app if you’re using iOS can also contribute to longer usage times. We hope these tips enhance your experience. If you have further thoughts or need assistance, please feel free to reach out to us at Samsung Support. Your satisfaction is important to us. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Bad upgrades
on February 28, 2025
Posted by: Elizabeth zepeda
Verified Purchase:Yes
I don't like the shape, I prefer the previous ones, these just look like a copy of AirPods
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, February 28, 2025
Hi Elizabeth! We appreciate you taking the time to share your thoughts on the Galaxy Buds3 Pro. We understand that design changes can take some getting used to, especially when you’ve found a style you loved in a previous model. With the Buds3 Pro, we focused on an ergonomic fit designed for all-day comfort and a secure feel. Beyond the design, these buds bring enhanced features like Intelligent Active Noise Canceling and real-time Live Translate, offering a truly immersive and seamless experience. If there’s anything specific about your previous earbuds that you miss, we’d love to hear more. Your feedback helps us continue to refine our products. Thanks for being part of the Samsung community! -Kelvin
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Written by a customer while visiting Samsung US
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