Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,513 Reviews)
Rating breakdown 13,513 reviews
5 Stars
9,229
4 Stars
2,206
3 Stars
957
2 Stars
527
1 Star
594
78%of customers recommend this product.
(
3,498 out of
4,513)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Tien
from Pearland, Texas
Expertise:Intermediate
Verified Purchase:Yes
1. Fail to control music from touching
2. Design not good
2. Design not good
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
2
Response from Samsung USBy Social Commerce, July 26, 2024
Hi there Tien, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important your earbuds are to you every day. We have provided a link to the full device manual and the Samsung Support Team. The manual will help you with the settings for touch controls. The Samsung Support Team can help you through chat if the features of your device are not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Gabriel
Expertise:Intermediate
Verified Purchase:Yes
Eartips ripped off when trying to change tips, now I can't remove it. Noise reduction not as good pro 2s
Response from Samsung USBy Social Commerce, July 30, 2024
Hi there Gabriel, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have a brand new device that is not functioning as intended or expected. We have shared a link to help you with the process to change the ear tips on your device. We have also shared a link to an article to help you with the ANC feature. Lastly, we have provided a link to the Samsung Support Team if you have additional questions or experience any further frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
How to change the Samsung Galaxy Buds3 Pro eartips
https://www.samsung.com/uk/support/mobile-devices/how-to-change-the-samsung-galaxy-buds3-pro-eartips/
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How to change the Samsung Galaxy Buds3 Pro eartips
https://www.samsung.com/uk/support/mobile-devices/how-to-change-the-samsung-galaxy-buds3-pro-eartips/
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Written by a customer while visiting Samsung US
Customer Rating
2
Glitchy ANC
on August 17, 2024
Posted by: Court
Expertise:Expert
I got these at launch with a pre-order. The sound quality is excellent, but the ANC has some serious problems. When I turn on Adaptive active noise canceling, it sounds exactly like Ambient sound mode on its highest setting. When I turn on Active noise canceling, it sounds like the ANC is constantly fluctuating, not a consistent anc. The outside noise goes up and down, which is mildly annoying when listening to music, but awful with any podcast. Support suggested a warranty repair...for a new product? I've had buds+, buds pro, and buds 2 pro, and was very happy with those. I traded my buds pro for a discount with these.. ugh.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy Social Commerce, August 22, 2024
Hi there Court, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We completely understand how valuable the uninterrupted listening experience is for your music, podcasts, streaming, and other media. We have provided for your convenience links to an article about the ANC setting and usage, and another to the full device manual to help with the settings. Lastly, we have shared a link to the Samsung Support Team if this experience continues and you would like to explore additional options. We appreciate you being a loyal Samsung customer. -Elizabeth
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
2
Really good hardware, bad shell.
on August 9, 2024
Posted by: Oily guy called Frankie
If you're like me, your natural skin oils can create a bit of residue on your head and ears. You might scratch your nose or ear and then go to change the song or adjust the volume with your earbuds, only to find yourself struggling to get a good grip. Often, I end up using my shirt to wipe off the residue from the device and my fingertips, which can be frustrating.
With that said, these earbuds may not be ideal for those who experience this issue—whether due to natural skin oils, sweat, or both. The Buds3 Pros do, however, feature some impressive hardware and software. But it's the exterior design, specifically the shell and eartips, that left me questioning, "Should I keep these or not?" Ultimately, I chose to return them.
Perhaps they'll release a Buds3 model with the same material as the Buds2 Pros' shell; that matte black, anti-slip finish is excellent. In summary, the internal components of this device are solid, though the ambient mode is somewhat less effective than that of the Buds2 Pros. However, the exterior design of the Buds3 Pros was a letdown for me.
I hope this helped
Response from Samsung USBy Social Commerce, August 16, 2024
Hi there Oily guy called Frankie, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. Your feedback is invaluable to us as we continue to innovate our product line. We know our customers have different preferences for their devices for a range of reasons. We are thrilled to hear the matte material used on your previous earbuds is still aligning to your needs so well. Please, don't hesitate to reach out to us again if you have questions about your Samsung products, or would like to share additional feedback. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3
Buds pro 2 is better.
on November 27, 2025
Posted by: Drogdoll
from Atlanta
Expertise:Intermediate
I have used the Buds3 pro and 2 pro simultaneously for about 7 months and in the end the Bud2 wins out. While I love the upgrade on adaptive noise cancellation and more control with volume from either ear piece, the comfort and steering in your ear is a big deal. The buds 2pro have a better fit and comfort allowing more hours of wear and better wear at gym. The buds 3pro keeps falling out or needed adjustment even after trying all the different pieces. Also the stem of the headphones kept falling off Everytime you took a bag off or accidentally touch your ears; the 2 never fell out.
I would recommend this to a friend!
Features
4
Performance
4
Design
2
Value
3
Response from Samsung USBy R&R, December 4, 2025
Hi Drogdoll,
Thanks for sharing your experience with both models. The Galaxy Buds3 Pro feature adaptive ANC and responsive controls, all within a lightweight, ergonomic design. Personal preference and how you wear your earbuds are key factors. To get the best fit with your Galaxy Buds3 Pro, choosing the right tips is essential. Once you select the right ones, you're set. More tips on finding the perfect fit are available below, along with additional tricks for comfort. Your feedback on comfort and stability helps us enhance the fit for long sessions and gym use, making them more effortless. If you have questions or need further guidance, contact our Samsung Support Team. We value user input to help us improve each new generation of earbuds. Thank you for your feedback and for being part of the Samsung community.
How to change the tips on your Galaxy Buds3 Pro or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003496/
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
Ty
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Thanks for sharing your experience with both models. The Galaxy Buds3 Pro feature adaptive ANC and responsive controls, all within a lightweight, ergonomic design. Personal preference and how you wear your earbuds are key factors. To get the best fit with your Galaxy Buds3 Pro, choosing the right tips is essential. Once you select the right ones, you're set. More tips on finding the perfect fit are available below, along with additional tricks for comfort. Your feedback on comfort and stability helps us enhance the fit for long sessions and gym use, making them more effortless. If you have questions or need further guidance, contact our Samsung Support Team. We value user input to help us improve each new generation of earbuds. Thank you for your feedback and for being part of the Samsung community.
How to change the tips on your Galaxy Buds3 Pro or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003496/
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
Ty
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Written by a customer while visiting Samsung US
Posted by: Jerminator2006
from Tennessee
Expertise:Expert
Verified Purchase:Yes
They would not stay in my ears no matter which tips I used. The sound was not a noticeable improvement on the previous iteration and the ANC was markedly worse. I would not recommend these.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy Social Commerce, August 14, 2024
Hi there Jerminator2006, thank you for sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We completely understand how important the fit of your earbuds is to you on a daily basis, and we would love to help you have the best experience possible. We have provided a link to an article to help you troubleshoot the placement of your earbuds for the ideal fit, and we recommend following up with a fit test while you are wearing your earbuds and connected to the Samsung Wearables App. We have also provided a link to a video to help you change out the ear tips to the size that best fits your ears. For the ANC feature, we have provided a link to an article about this specific setting. We have also shared a link to the Samsung Support Team if you continue to experience these frustrations. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Samsung Support
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Samsung Community
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Kerem c ulger
from Mi
Expertise:Intermediate
Verified Purchase:Yes
Left side is not charging in box very short battery life it has disappointed me really. I spend a lot of money i doesn't worth it
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Social Commerce, September 6, 2024
Hi there Kerem, we appreciate you sharing your experience with your Samsung Galaxy Buds3 Pro with us. We understand how important the battery of your earbuds is to you every day. We have provided a link to an article to help you with the battery of your earbuds. We have also shared a link to the Samsung Support Team to offer additional assistance with the charging of your device. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
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All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
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Written by a customer while visiting Samsung US
Customer Rating
4
I love these!
on July 2, 2025
Posted by: SMac72
[This review was collected as part of a promotion.] I received thes ear buds as a birthday gift and try did not disappoint. The noise cancelation paired with thr adaptive feature is A1. My only complaint is the touch feature. I just can't get it to work for me. Aside from this. I highly recommend.
Value
4
Written by a customer while visiting Samsung US