Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,222 Reviews)
Rating breakdown 13,222 reviews
5 Stars
9,023
4 Stars
2,151
3 Stars
933
2 Stars
524
1 Star
591
78%of customers recommend this product.
(
3,496 out of
4,510)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Walt
from Rochester, NY
Expertise:Intermediate
Verified Purchase:Yes
They're okay. Falling out of my ears sometimes. People can hear me much better than through Galaxy Buds Plus but when I'm recording a video, low wispering noise can be still heard on the background.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R Team, February 26, 2025
Hi Walt! Thank you for sharing your feedback about the Galaxy Buds3 Pro. It’s always great to hear from our users. We’re glad to know that you find them better for voice clarity! If you’re experiencing discomfort with the fit or that they sometimes fall out, we recommend trying different ear tips. The Galaxy Buds3 Pro come with a variety of sizes to ensure a secure and comfortable fit, which can greatly improve both sound quality and stability during use. Additionally, ensuring that you are properly placing them in your ears can make a significant difference. A snug fit not only enhances sound performance but can also minimize any background noise you may notice while recording videos. Regarding the static noise issue, we suggest keeping your earbuds and the connected device updated with the latest software. Restarting or resetting your Galaxy Buds can also help clear out any minor concerns. To reset them, you can follow the guide in the Galaxy Wearable app, which will help you restore them to factory settings. We want you to have the best experience possible with your Galaxy Buds3 Pro, so please give these tips a try! Your satisfaction is our top priority. If you have any questions or need further assistance, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01211003/ (static noise)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
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smsng.us/Samsung-Community
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https://www.samsung.com/us/support/troubleshooting/TSG01211003/ (static noise)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Julian
from Palm Sprinsg, FL
Expertise:Expert
Verified Purchase:Yes
Best earbuds I've ever tried! I've had so many pairs over the years and the quality of this pair truly stands out.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: GoodNightRodriguez
from Texas
Expertise:Expert
Verified Purchase:Yes
They dont stay in ur ear correctly even trying all 3 sizes of the ear bud the ear bud needs to be made a little longer for it to stay in place
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
2
Response from Samsung USBy R&R Team, February 25, 2025
Thank you so much for sharing your experience with the Galaxy Buds3 Pro! We truly appreciate your feedback and look forward to the opportunity to assist. We want to emphasize how important it is to have the right fit for optimal audio performance. The Buds3 Pro comes with different-sized ear tips, and finding the right size can make all the difference. Make sure there isn’t a gap between your ear and the ear tip to avoid sound leaks. If you haven’t already, we recommend checking out our guide on changing the tips to ensure you’re set up perfectly. Once you have the right tips, pay attention to the directional marks on the earbuds—there’s an “L” for left and “R” for right. Insert the R bud into your right ear and L bud into your left ear, ensuring they face you. A little tip: angle the microphone towards your mouth for the best sound quality! You might need to adjust them slightly by rotating them until they feel just right. Also, have you tried running the earbud fit test in the Galaxy Wearable app? It’s a fantastic feature to help confirm that you’ve got the perfect fit. If you have any other questions or if there's anything specific you need help with, please feel free to reach out to us at Samsung Support. Your satisfaction is our priority, and we’re here to make your experience with the Galaxy Buds3 Pro exceptional! -Kelvin
smsng.us/Samsung-Support
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smsng.us/X-Messages
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smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Not an earbud guy
Expertise:Intermediate
Verified Purchase:Yes
Great sound. Awesome look. Easy to use. Fantastic run time.
Written by a customer while visiting Samsung US
Posted by: Chad V
from Seven Lakes North Carolina
Expertise:Expert
Verified Purchase:Yes
I'm a big fan of Jabra but got a great deal on these. Totally blown away at the fit and the sound. AMAZING! All I use now at the gym and travelling, I love them!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Beautiful buds
on February 20, 2025
Posted by: BensBuds
[This review was collected as part of a promotion.] I use these buds everywhere, I love them. I only want them to have a better battery life. The sound is great, the ambient sound is amazing. Only 4 hours of life is before having to charge them is annoying. Lately, it's been 3.5 hours of listening and then have to charge them. Not good. But they sound great.
Value
4
Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
Amazing sound quality, amazing design, amazing NC and ambient sound. Simply amazing
Written by a customer while visiting Samsung US
Posted by: Sunwoojeong
Verified Purchase:Yes
The sound quality and design are better than the Buds 2 Pro, but Dolby Sound is not available and the eartips are a bit loose.
Written by a customer while visiting Samsung US