Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,229 Reviews)
Open Ratings Snapshot
Rating breakdown 13,229 reviews
5 Stars
9,027
4 Stars
2,153
3 Stars
934
2 Stars
524
1 Star
591
78%of customers recommend this product. 
(
3,496 out of 4,510
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
Always a problem
on February 20, 2025
Posted by: Weston D Law
from Chicago IL
Expertise:Expert
Verified Purchase:Yes
I have had these for about a month now and each time I am done using them and put them in the case they never charge on the first time...no matter what. I feel like I am back in the 80s because I have to blow in the charging case like a Nintendo. I have read other reviews on line and seems to be a consistent problem across the board.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
2 out of 5
2
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, February 26, 2025
Thank you for taking the time to share your feedback on the Galaxy Buds3 Pro, Weston. Your input is vital as we continue to make improvements. The Galaxy Buds3 Pro provides up to 26 hours of playtime per charge, which can be extended to 30 hours with a fully charged case. To ensure effective charging, please use the included USB cable and a Samsung-approved wall adapter, which are sold separately. Alternatively, the earbuds are compatible with select Samsung Qi-compatible wireless charging pads or phones with PowerShare. When charging wirelessly, position the case directly in the center of the charging pad. If there is a cover on the charging case, it may interfere with wireless charging, so consider removing it if needed. Double-check that the earbuds are seated correctly in the case, as improper placement can disrupt charging. It is also important to inspect the charging contacts for debris, as dust or wax can build up over time. Make sure the earbud tips and wingtips are installed correctly, as this can affect how the earbuds fit in the case. Pay attention to the indicator lights; the exterior light shows the case status while the interior light indicates the earbuds' status. A red flash could signal a concern, so try disconnecting and reconnecting the charger if the lights are not functioning. Finally, examine both the earbuds and the case for damage, as this could prevent charging. If you still encounter difficulties after these checks, please reach out to us at Samsung Support for further assistance. Your satisfaction is important to us! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Only the best
on February 20, 2025
Posted by: Inkdead
from Los Angeles
Expertise:Expert
Verified Purchase:Yes
These headphones are great. I am able to have good conversations with them, the battery lasts and I get quality sound when listening to music. I have 2 pairs of these. This one and the silver one. I love them.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good buds.
on February 20, 2025
Posted by: Mark
from Indiana
Expertise:Intermediate
Verified Purchase:Yes
Really Good Buds. Almost Perfect. Not loud enough or would be perfect.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy Buds 3pro, Silver
on February 20, 2025
Posted by: Sam I am
from New York
Expertise:Intermediate
Verified Purchase:Yes
Impressive quantity. It is both audible and visually appealing, and it offers a multitude of features. I have recommended them to many friends.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Pretty good...Needs some ear fitting work.
on February 20, 2025
Posted by: nobytes
Expertise:Expert
Verified Purchase:Yes
These are way better than I thought they would be. The controls are fairly intuitive and it links well with all things Samsung. Sound quality is good and ANC is also decent. Only note I would have is that they don't fit well in my ears and I have tried all the tips.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Great quality, poor fit
on February 20, 2025
Posted by: Kennedy
from Allentown, PA
Expertise:Intermediate
Verified Purchase:Yes
Build and sound quality is excellent, but the fit is horrible, they just won't stay in my ears, tried all three tips provided with the same result, they just won't stay in, today they fell inside the vanity sink, thank you for making them water proof.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy R&R Team, February 26, 2025
It's great to hear from you, Kennedy. We appreciate you taking the time to share your candid feedback on the Galaxy Buds3 Pro. We're pleased to see that you love the build and sound quality of these buds. The Buds3 Pro features an enhanced 2-way speaker system, which includes a woofer and tweeter that deliver a wide frequency response, revealing the subtle details in your music. Regarding your feedback about the fit, we understand that you have already tried the different-sized tips that come with your earbuds already. Additionally, you can run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. Be sure to check out the link for detailed instructions on how to get the best fit with your Buds3 Pro. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nice
on February 20, 2025
Posted by: Yolo
Expertise:Expert
Verified Purchase:Yes
Good earbuds I like them very very much, so much that i would buy another phone to get it for free again.
I would recommend this to a friend!
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Perfect for phone, but garbage for computer
on February 20, 2025
Posted by: Bumkyu Kim
from Madison, WI
Expertise:Expert
Verified Purchase:Yes
I love every things (including sounds, fitting, design, and control) except "one thing"
One thing that I have the most is the software.
I have Samsung galaxy book laptop. Whenever I connect it to my computer, i have to spend at least 1- 3 minutes. Software"galaxy buds in microsoft store" is garbage.
If you are planning to use it for computer, Dont buy this
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 26, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Bumkyu! We understand that you’re experiencing some challenges with pairing them with your Galaxy Book, and we’d love to assist you through this process. To get started, please make sure your Galaxy Buds3 Pro are properly placed in the charging case. After closing the lid, we recommend waiting for about 5-6 seconds before opening it again, as this will help them enter Bluetooth pairing mode automatically. If they are already paired to another device, you can easily get them into pairing mode by wearing the earbuds and holding both touchpads for a few seconds. For a fresh pairing experience, remember to press and hold the Connect button located at the bottom of the charging case for three seconds after placing the buds back in. Then, just follow your device manufacturer's instructions for pairing. We designed the Galaxy Buds3 Pro to deliver not only exceptional sound quality but also seamless connectivity to enhance your listening experience. If you have any other questions or need further assistance, please feel free to reach out to us at Samsung Support. We’re here to ensure you enjoy every moment with your Galaxy Buds3 Pro! -Kelvin
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Written by a customer while visiting Samsung US
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