Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,230 Reviews)
Rating breakdown 13,230 reviews
5 Stars
9,028
4 Stars
2,153
3 Stars
934
2 Stars
524
1 Star
591
78%of customers recommend this product.
(
3,496 out of
4,510)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Faceoff930
Verified Purchase:Yes
The best buds ever voice control and noise cancellation mode is outstanding.
Written by a customer while visiting Samsung US
Posted by: Marvin
from Hi
Expertise:Beginner
Verified Purchase:Yes
The stuff was great galaxy buds3 pro the sound is clear
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Tammie
Verified Purchase:Yes
Love these ear buds. They're comfortable after wearing for long periods of time. The noise cancellation is awesome, I was using them in a place with people talking and tv in the background. The person heard none of that!!!!!
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Anup
Expertise:Intermediate
Verified Purchase:Yes
I have been Samsung customer for 15 years or so. These ear buds are the worst. Samsung fixed it twice and the issue is still not fixed.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R Team, February 20, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Anup. We truly appreciate your loyalty as a Samsung customer for 15 years. We understand that your earbuds haven't met your expectations, especially after the two repairs. Your feedback is important to us, and we want to ensure you have the best experience possible with our products. To assist you more effectively, we encourage you to reach out to us at Samsung Support. Our dedicated team is ready to gather additional information and provide personalized assistance to enhance your experience. We look forward to helping you enjoy your Galaxy Buds3 Pro to the fullest! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Mari
from Virginia
Expertise:Intermediate
Verified Purchase:Yes
I was amazed by these earbuds. I will admit, I wasn't a fan of the color or the cheap plastic feel at first... but these are super comfortable, the sound is amazing (especially the different modes), and the look is very modern! Definitely worth it.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
falls short of what the buds live just works for
on February 20, 2025
Posted by: Derek
from Ohio
Expertise:Intermediate
Verified Purchase:Yes
Good sound
Comfy oval tips
More premium feeling
Comfy oval tips
More premium feeling
Bad case design: cannot take it out of the case and into the corresponding ear without having to delicately remove and rotate it to then put it in.
Poor features: removed tap to play/pause in favor of a finicky pinch and swipe maneuver that only does volume control.
Mic quality still needs improvement
Have had 1 bud fall out on its own.
Poor features: removed tap to play/pause in favor of a finicky pinch and swipe maneuver that only does volume control.
Mic quality still needs improvement
Have had 1 bud fall out on its own.
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
2
Value
1
Response from Samsung USBy R&R Team, March 5, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro!, Derek. We’re thrilled to see you appreciate the good sound quality and the comfort of the oval tips. We noted your concerns regarding the case design. The Galaxy Buds3 Pro is designed to be easy to use, and we appreciate your feedback regarding the design. Your input helps us improve the overall experience. The new pinch controls provide a more intuitive way to make adjustments while on the go. With a single pinch, you can play or pause a song, answer or end a call, or stop features like “Read Notifications Aloud,” “Voice Detection,” or “Siren Detection.” A double pinch will allow you to play the next song, while a triple pinch will play the previous song; if you pinch the earbuds three times within three seconds after a song starts, it will restart from the beginning. Additionally, pinching and holding activates the preset function, which by default is set to noise control mode, or allows you to reject a call. For volume adjustments, simply swipe up or down. You can also customize these controls through the Galaxy Wearable app. Just open the app, select your earbuds, and then go to "Earbud controls" to enable or disable the features you'd like to use. Thank you for your insights, and we hope you continue to enjoy your Galaxy Buds3 Pro! For any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Yess
Verified Purchase:Yes
They frequently disconnect and reconnect during zoom calls
Response from Samsung USBy R&R Team, February 26, 2025
We appreciate you taking the time to share your experience with the Galaxy Buds3 Pro! We appreciate your feedback and want to help enhance your listening experience. The Galaxy Buds3 Pro are designed to deliver our most advanced and immersive audio quality yet. They feature cutting-edge technology that ensures crystal-clear sound, making every note resonate beautifully. With a sleek, ergonomic design, these earbuds not only provide comfort for extended wear but also ensure a secure fit, whether you're on the move or relaxing at home. To ensure optimal performance, please make sure your earbuds and phone are within 30 feet of each other. Keeping them away from walls and other electronic devices can help maintain a strong Bluetooth connection. If you haven't already, please check for any available software updates through the Galaxy Wearable app. Keeping your earbuds updated is crucial for enjoying all the latest features. Also, we recommend monitoring the battery status. Ensuring your earbuds are charged will help you get the most out of your listening sessions and help deter disconnections. If you need any further assistance, feel free to reach out to us at Samsung Support. We’re here to ensure that you have a wonderful experience with your Galaxy Buds3 Pro! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Josh P
from CT
Expertise:Intermediate
Verified Purchase:Yes
Very clear sound, excellent enhanced features. The best headphones I own.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US