Hey Shakirullahisa! Thank you for sharing your experience with the Galaxy Buds3 Pro. It's concerning to hear about the charging challenges you've encountered shortly after your purchase. We designed the Buds3 Pro to provide exceptional audio quality and comfort, and it’s essential that they perform at their best. For optimal performance, make sure the charging contacts on both the earbuds and the case are clean and free from debris, as that can sometimes interfere with charging. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. Ensuring you have the best possible use of your Galaxy Buds3 Pro is our priority. If this continues, please be sure to reach out to us at Samsung Support so that we can look into what can be done to get this resolved. -Kelvin
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We appreciate your honest feedback on the Galaxy Buds3 Pro, Jconingford. We aim to provide our customers with the best products in the market and your feedback is crucial in that process. We're thrilled to see that these are your first pair of quality Bluetooth earbuds and that you are pleased with the sound quality. We understand that having a great battery life is crucial to your overall experience with your buds. The Galaxy Buds3 Pro provides up to 26 hours of playtime per charge, which can be extended to up to 30 hours with a fully charged case. To conserve battery power on your earbuds and ensure they last when you need them, consider making a few adjustments. First, when you are not using the earbuds, always store them in the charging case with the lid closed. This helps maintain their charge. Additionally, customize the notification settings through the Galaxy Wearable app on your connected phone. If you are using iOS, make sure to adjust the notification settings in the Galaxy Buds app. By following these tips, you can extend the battery life of your earbuds. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin
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