Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,987 Reviews)
Rating breakdown 13,987 reviews
5 Stars
9,570
4 Stars
2,289
3 Stars
984
2 Stars
540
1 Star
604
77%of customers recommend this product.
(
3,499 out of
4,522)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2
Earbuds connect to phone when not in use
on November 30, 2025
Posted by: Dinablessed
Expertise:Expert
My earbuds connect while they are in the case. They connect when I'm not using them. They connect all the time and I have to disconnect over and over.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
2
Response from Samsung USBy R&R, December 2, 2025
ey there Dinablessed,
Thank you for sharing how your Buds behave during your day. Buds3 Pro are designed to switch quickly and maintain a stable connection across devices, and your notes on unexpected reconnects help inform refinements so the case and earbuds work more predictably. When you notice your earbuds are connecting unprompted, first ensure they are securely placed in the case; sometimes they can be slightly off, and a good, secure placement will reduce unexpected reconnects. Then, check your Galaxy Wearable app to see if an update is needed. Open the Galaxy Wearable app on your connected phone and make sure both earbuds are connected. Test your Buds for normal operation. If issues persist, proceed to the next step, where you'll see options to update or reset your Galaxy Buds3 Pro. Please refer to the linked article for more troubleshooting steps. We appreciate your feedback and value you as part of the Samsung community.
How to restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshoot/TSG10007280/
-Ty
Samsung Support
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Thank you for sharing how your Buds behave during your day. Buds3 Pro are designed to switch quickly and maintain a stable connection across devices, and your notes on unexpected reconnects help inform refinements so the case and earbuds work more predictably. When you notice your earbuds are connecting unprompted, first ensure they are securely placed in the case; sometimes they can be slightly off, and a good, secure placement will reduce unexpected reconnects. Then, check your Galaxy Wearable app to see if an update is needed. Open the Galaxy Wearable app on your connected phone and make sure both earbuds are connected. Test your Buds for normal operation. If issues persist, proceed to the next step, where you'll see options to update or reset your Galaxy Buds3 Pro. Please refer to the linked article for more troubleshooting steps. We appreciate your feedback and value you as part of the Samsung community.
How to restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshoot/TSG10007280/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Great sound. Great battery life.
on December 1, 2025
Posted by: p3achy727
[This review was collected as part of a promotion.] The sound quality is awesome. The battery life, even while constantly using noise canceling, is impressive. My only issue with these are that they tend to fall out of my ear. This could simply be due to the shape of my ear. But overall, I'm very happy with the Galaxy Buds 3 Pro.
Value
4
Response from Samsung USBy R&R, December 1, 2025
Good day p3achy727,
Thank you for reaching out and sharing how impressed you are with the sound quality of your Galaxy Buds3 Pro and how well they work for you. Engineered with audio as a priority, our goal with each generation is to deliver an amazing immersive sound experience with Galaxy Buds, helping cancel out the world and transport you to another galaxy while you’re engaged. It's important to wear your earbuds properly for several reasons. You'll get better sound quality, a more comfortable fit, and they will stay securely in your ears. Wearing them incorrectly can cause discomfort, sound leaks, and an increased chance of falling out. Galaxy Buds3 Pro come with different-sized ear tips. The first step is to ensure they have the correct size tips for your ears. You want them to fit snugly without any gaps between your ear and the ear tip. This helps prevent sound leaks and ensures optimal audio performance. For more information on choosing the right tip size, please check out our guide linked below. To achieve the proper fit with your Galaxy Buds3 Pro, look at the bottom of the earbuds for directional marks. You will see an L and an R. Insert the R earbud into your right ear with the R facing you. Insert the L earbud into your left ear with the L facing you. Angle the earbud slightly so that the microphone on the bottom points toward your mouth, not straight down. Adjust the earbuds by rotating them forward and backward until the fit feels right. You can also run an earbud fit test to confirm the proper fit. For more tips and tricks, visit our online resource linked below. We appreciate your feedback, as we value our users' voices, it's how we develop innovation. Thank you for being part of the Samsung community.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
How to change the tips on your Galaxy Buds3 Pro or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003496/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for reaching out and sharing how impressed you are with the sound quality of your Galaxy Buds3 Pro and how well they work for you. Engineered with audio as a priority, our goal with each generation is to deliver an amazing immersive sound experience with Galaxy Buds, helping cancel out the world and transport you to another galaxy while you’re engaged. It's important to wear your earbuds properly for several reasons. You'll get better sound quality, a more comfortable fit, and they will stay securely in your ears. Wearing them incorrectly can cause discomfort, sound leaks, and an increased chance of falling out. Galaxy Buds3 Pro come with different-sized ear tips. The first step is to ensure they have the correct size tips for your ears. You want them to fit snugly without any gaps between your ear and the ear tip. This helps prevent sound leaks and ensures optimal audio performance. For more information on choosing the right tip size, please check out our guide linked below. To achieve the proper fit with your Galaxy Buds3 Pro, look at the bottom of the earbuds for directional marks. You will see an L and an R. Insert the R earbud into your right ear with the R facing you. Insert the L earbud into your left ear with the L facing you. Angle the earbud slightly so that the microphone on the bottom points toward your mouth, not straight down. Adjust the earbuds by rotating them forward and backward until the fit feels right. You can also run an earbud fit test to confirm the proper fit. For more tips and tricks, visit our online resource linked below. We appreciate your feedback, as we value our users' voices, it's how we develop innovation. Thank you for being part of the Samsung community.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
How to change the tips on your Galaxy Buds3 Pro or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003496/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2
Allergic to the eartips
on December 2, 2025
Posted by: MaterialUnaccountedFor
[This review was collected as part of a promotion.] Fantastic audio quality, but I am allegic to the earbud material.
Same material as in the first generation of earbuds, I think.
I had to buy aftermarket foam eartips.
Value
2
Response from Samsung USBy R&R, December 10, 2025
Hi MaterialUnaccountedFor,
Thank you for sharing your experience with Galaxy Buds3 Pro. We are glad you're enjoying the premium sound quality and design clarity. Your feedback about comfort and materials offers valuable insight as we continue designing earbuds that balance performance with wearability. We may need to gather more information based on your experience. Please contact our Samsung Support Team for alternative ear tips that might be more accommodating for you. Your feedback helps drive Samsung innovation. Thank you for sharing your experience.
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
Samsung Support
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Thank you for sharing your experience with Galaxy Buds3 Pro. We are glad you're enjoying the premium sound quality and design clarity. Your feedback about comfort and materials offers valuable insight as we continue designing earbuds that balance performance with wearability. We may need to gather more information based on your experience. Please contact our Samsung Support Team for alternative ear tips that might be more accommodating for you. Your feedback helps drive Samsung innovation. Thank you for sharing your experience.
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Sell me some ear tips please
on December 3, 2025
Posted by: Mark
from Michigan
Expertise:Expert
Why can't I purchase white ear tips for my buds3 pro? Buds keep falling out of my ears... Where can I purchase larger ear tips... I can't find any.... Why?
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, December 4, 2025
Hi Mark,
Thank you for updating us on your Galaxy Buds3 Pro. Comfort and fit are essential for maximizing the overall experience. The Buds3 Pro come with interchangeable ear tips that improve seal, sound quality, and comfort in different environments. For additional tip options, please contact our Samsung Support Team to learn how to get some sent to you. These earbuds are appreciated for their balanced sound and seamless connectivity with Galaxy devices. We value your feedback and thank you for sharing your experience with us and being a member of the Samsung community.
Ty
Samsung Support
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Thank you for updating us on your Galaxy Buds3 Pro. Comfort and fit are essential for maximizing the overall experience. The Buds3 Pro come with interchangeable ear tips that improve seal, sound quality, and comfort in different environments. For additional tip options, please contact our Samsung Support Team to learn how to get some sent to you. These earbuds are appreciated for their balanced sound and seamless connectivity with Galaxy devices. We value your feedback and thank you for sharing your experience with us and being a member of the Samsung community.
Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
good sound quality
on December 5, 2025
Posted by: dada1116
[This review was collected as part of a promotion.] Great overall design and lives up to the hype. Good noise canceling and the battery last for a while.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
THESE EARBUDS ARE OUT OF THIS WORLDThe Samsung Ear
on December 5, 2025
Posted by: Gatitophone
[This review was collected as part of a promotion.] The Samsung Earbuds Pro 3 aren’t earbuds they’re tiny divas performing a full concert in your ears. The sound is so clear you’ll hear details your ancestors missed. The noise canceling? It could silence a tornado. Even the case snaps shut like it’s saying, “Bow to your audio royalty.” Honestly, these earbuds don’t play music… they bless you.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung Pro3 earbuds have a great sound.
on December 6, 2025
Posted by: Powercat
[This review was collected as part of a promotion.] The buds have a great sound. My only problem is that the Left one is always falling out of my ear. I've changed the ear tips and the left ear bud still fall out, but he right ear bud stays snug.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Premium sound with great noise cancellation
on December 6, 2025
Posted by: Moh91ka
[This review was collected as part of a promotion.] I've been thoroughly enjoying my experience with the Galaxy Buds 3 Pro-the audio quality is excellent, and the noise cancellation performs impressively well during my daily commutes. The sound is rich and immersive, making every listening session feel engaging. I initially had a slight challenge achieving a perfect fit with the included eartips, but switching to memory foam eartips completely resolved the issue, providing a much more comfortable and secure fit. Even with that small initial drawback, the overall performance and feature set make these earbuds a strong contender in the premium earbud market.
Value
5
Response from Samsung USBy R&R, February 27, 2026
Hiya Moh91ka,
Thank you for sharing your experience. Rich audio and enhanced features are key parts of what makes Galaxy Buds3 Pro feel premium, and it's great to hear they perform well during commutes. We also appreciate the note about ear tip changes making the fit more secure; that kind of detail helps others get the best experience too. Thank you for being a Samsung customer.
-Ty
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Thank you for sharing your experience. Rich audio and enhanced features are key parts of what makes Galaxy Buds3 Pro feel premium, and it's great to hear they perform well during commutes. We also appreciate the note about ear tip changes making the fit more secure; that kind of detail helps others get the best experience too. Thank you for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US