Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,289 Reviews)
Rating breakdown 13,289 reviews
5 Stars
9,076
4 Stars
2,163
3 Stars
934
2 Stars
525
1 Star
591
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5
Who needs airpods???
on February 11, 2025
Posted by: Budluver90
[This review was collected as part of a promotion.] Establishing Bluetooth connection is Now Brief. Allowing more time to listen to my music. Thr buds have great base and is priced well. They feel comfortable to wear for long periods of time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not happy with ear sensors
on February 11, 2025
Posted by: PotterJ
[This review was collected as part of a promotion.] While wearing the ear buds they constantly shut off thinking I've taken them out of my ear. Over and over and over again though out the day. The rest of the functions are great and until this started happening i couldn't have been happier with them. But now that they keep thinking they are in my ears it gets increasingly frustrating.
Value
2
Response from Samsung USBy R&R Team, February 13, 2025
Hey Potter! Thanks for taking the time to share your experience with the Galaxy Buds3 Pro. With AI sound optimization, a new design, and intuitive voice controls, both the Galaxy Buds3 and Buds3 Pro offer excellent sound quality and comfort. Their outer blade design improves fit and weight distribution for longer wear, whether at the gym or at home. We hate to see that you've encountered some challenges with the buds turning off thinking they are removed. We recommend ensure that your buds are up to date with the latest software updates. You can also reset your buds to help improve functionality in them. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this persist, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
These buds have great features
on February 11, 2025
Posted by: gojess80
[This review was collected as part of a promotion.] I upgraded to these earbuds from a previous model. I like the new design. The sound is great. From the deep bass to the crisp treble. These buds have the noise cancellation feature you can control. The buds have lights on the side that make them look futuristic. They change color depending on the function. The connection to my phone was seamless. The battery life lasts a long time. I can go days without charging them. The charging case charges the buds after every use. The case can also charge wirelessly. The buds have touch control functions when pressed or when you slide your finger on the stem of the buds. You can designate a bud to answer phone calls on the app. The app is very useful with a great variety of features. In the app you can tune your buds with an equalizer feature. Also in the app you can find your earbuds whenever they're misplaced. You can send a tone to easily find them. Overall these buds are a great value for the money. They would make a great gift for any tech savvy person. I would definitely recommend them.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Enjoying the new ear buds
on February 11, 2025
Posted by: RogerM
[This review was collected as part of a promotion.] The new ear buds look and sound great! I also really like the seamless actions across apps.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Satisfied customer
on February 12, 2025
Posted by: Soundblocker
[This review was collected as part of a promotion.] I love the noise reduction on these headphones I use them on the train and I'm able to zone out and not hear too much of the people talking so it's definitely great and it definitely has great sound
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Bud3 Pro are on the Right path to be
on February 12, 2025
Posted by: Spike911
[This review was collected as part of a promotion.] I used 3 products before getting my Samsung Galaxy Bud3 Pro. Sony XM4 & 5 and Denon Del Pro. In comparison to the above mentioned I say that Samsung is approaching Sony to by pass the supposedly expensive Del Pro.
Fitting: Excellent fitting and superior to the above mentioned.
Sound: Although didn't fully break them yet and am a regular guy, I definitely think that Samsung has clearer sound than Del Pro and nearer to Sony. Definitely Sony is better with bass
Volume: Samsung lack in volume when compared to other 2. An area for improvement.
Battery: more testing is needed. It's the reason I stepped away from Sony where their batteries seem to start dying after a while. A no no.
Compatibility: Since my Eco is all Samsung the integration is wonderful.
Controls: App wise through Wearable it lacks a little bit behind Sony. Am Not happy with Denon app at all.
Hard control wise, they definitely need to do a better job on Samsung end. Honestly after trying few time for 5 minutes I stopped bothering. Woth these controls they either wirk straight forward or not. No in between for me.
Sound: Although didn't fully break them yet and am a regular guy, I definitely think that Samsung has clearer sound than Del Pro and nearer to Sony. Definitely Sony is better with bass
Volume: Samsung lack in volume when compared to other 2. An area for improvement.
Battery: more testing is needed. It's the reason I stepped away from Sony where their batteries seem to start dying after a while. A no no.
Compatibility: Since my Eco is all Samsung the integration is wonderful.
Controls: App wise through Wearable it lacks a little bit behind Sony. Am Not happy with Denon app at all.
Hard control wise, they definitely need to do a better job on Samsung end. Honestly after trying few time for 5 minutes I stopped bothering. Woth these controls they either wirk straight forward or not. No in between for me.
Last word: Samsung need to do far mych better on their website description of everything that is not a phone. 2025 and the spec sheet lacks a lot of info!! Unacceptable!
Would I recommend them? Absolutely
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Not better than the pro 2
on February 12, 2025
Posted by: AronXg
[This review was collected as part of a promotion.] The noise canceling is not even close to the pro 2 buds. This is a disappointment. The battery life is the same. So really no improvement. The fit is not good in the ear and I feel I don't know how hard to press them to hear the click to change the songs,pause. Over all not worth the money. Get the buds pro 2. Better fit better noise canceling.
Value
3
Response from Samsung USBy R&R Team, February 13, 2025
Thank you for sharing your thoughts on the Galaxy Buds 3 Pro, Aron. We noted your dissatisfaction with the noise-canceling performance compared to the Buds2 Pro. While the Buds3 Pro features improved Active Noise Canceling, it’s crucial to use the right ear tips for optimal performance, as this can significantly enhance your experience. Also, make sure your buds are always up to date with the latest update for the best performance. Regarding your concerns about battery life, the Buds3 Pro offers up to 26 hours of playtime on a single charge and up to 30 hours with the charging case. To extend the battery life even further, please ensure that you keep your earbuds in the case with the cover closed when not in use. Additionally, adjusting your notification settings through the Galaxy Wearable app (or the Galaxy Buds app on iOS) can help conserve power while you enjoy your music. We appreciate your feedback on fit and functionality. Finding the right ear tips is essential for both comfort and performance, so we encourage you to try different sizes to achieve the best fit. Your experience is important to us, and we hope you continue to give the Galaxy Buds3 Pro a chance to impress you! For any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Very disappointed
on February 12, 2025
Posted by: ayank_mli
from Miami Fl
Expertise:Expert
Im very disappointed. Im using Samung products for all my life. I'm a big fan. But I think this one is a disaster. Doesn't always respond touches. Stops playing but itself. Volume changes by itself. Sometimes one ear bud stops playing. It's lagging very often. Can't say anything good about sounding either
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, February 13, 2025
Hey Ayank! Thank you for sharing your feedback about the Galaxy Buds3 Pro. We understand how frustrating it can be when devices don't perform as expected. To improve the touch responsiveness, we recommend checking for any available updates for both your device and the earbuds, as these updates often enhance functionality and fix bugs. If you haven’t tried it yet, restarting the earbuds can also help. Here’s a quick way to reset them: place the buds back in the case, close the lid, and wait for about seven seconds until the light on the case goes out. After that, try reconnecting your earbuds. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you still need assistance, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US