Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,903 Reviews)
Rating breakdown 12,903 reviews
5 Stars
8,801
4 Stars
2,091
3 Stars
911
2 Stars
517
1 Star
583
78%of customers recommend this product.
(
3,489 out of
4,496)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5
The best wireless earbuds to date
on November 17, 2025
Posted by: JamesL
[This review was collected as part of a promotion.] I actually look forward, even more so now, going to work and listening to my music and podcasts and preaching with these galaxy buds3 pro. These earbuds are amazing and so easy to adapt to. The noise canceling works phenomenally in my work place where there can be very loud machinery noises. These buds take place of ear plugs and I feel safe knowing I also have the option to have adaptive ambient mode to quiet things down when it gets loud. The adaptive features work flawlessly and the fit is snug and not over pressurizing like other earbuds can be. There's no deep rumbling when driving my car with the windows down and the clear voice option for calls is also amazing. I can be in very loud environments at work and still have a normal conversation on my phone with these buds3 pro. No exaggeration at all. I'm blown away. I also enjoy using the galaxy Ai to select songs and podcasts and checking the weather amoungst a ton of others things I ask it to do for me while at work. The galaxy Ai works very well and has changed my life at work by not needing my phone on me at all times, along with wearing the galaxy watch 8. I'm in tech heaven!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ear Buds 3
on November 20, 2025
Posted by: Jamie2007
[This review was collected as part of a promotion.] Galaxy ai they fit better than the older models more comfortable better sound
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Whistling and No Sound
on November 25, 2025
Posted by: bray7e
Expertise:Intermediate
Don't waste your time or money. My buds have a loud whistling sound and the sound from the left bud is mostly gone. The whistling issue has been persistent since I got them. You are better off looking elsewhere with a company that will actually help if your overpriced equipment does not work as they advertised.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R, November 26, 2025
Hey there bray7e,
Thank you for sharing your experience with the Galaxy Buds3 Pro. The device's sound quality and advanced noise-canceling features aim to provide clearer, richer audio across all tracks. You might notice whistling sounds if the Buds3 Pro are inserted too deeply into your ears. If the Active Noise Canceling (ANC) causes sound concerns, such as distorted music or call quality, try the recommended troubleshooting tips. Intermittent noises may occur in crowded settings or while traveling in moving vehicles like buses. Also, make sure your device software is up to date through the Galaxy Wearable app or a PC. For tips on optimizing sound quality and using ANC effectively, consult the linked article below. Your feedback on performance helps us improve our software and hardware in the Galaxy audio lineup. We appreciate your review and your involvement in the Samsung community.
Use Active noise canceling on your Samsung Galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10001322/
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy Buds3 Pro. The device's sound quality and advanced noise-canceling features aim to provide clearer, richer audio across all tracks. You might notice whistling sounds if the Buds3 Pro are inserted too deeply into your ears. If the Active Noise Canceling (ANC) causes sound concerns, such as distorted music or call quality, try the recommended troubleshooting tips. Intermittent noises may occur in crowded settings or while traveling in moving vehicles like buses. Also, make sure your device software is up to date through the Galaxy Wearable app or a PC. For tips on optimizing sound quality and using ANC effectively, consult the linked article below. Your feedback on performance helps us improve our software and hardware in the Galaxy audio lineup. We appreciate your review and your involvement in the Samsung community.
Use Active noise canceling on your Samsung Galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10001322/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2
Not For Long-term Use
on November 26, 2025
Posted by: Audiocryst
I've been a Samsung loyal customer for many years. I was excited to try these buds but they just don't fit my ears. I've tried all combinations of the pads and I even bought some wings. Without the wings they won't say in my ears. With the wings they hurt over time. I am on zoom calls all day and need earphones that will stay comfortable all day. These aren't it.
Response from Samsung USBy R&R, December 10, 2025
Good day Audiocryst,
Thank you for clearly sharing your daily usage. The Galaxy Buds3 Pro are designed to create a gentle seal and balanced pressure, and we’re continually exploring fit options that feel natural during long calls. Properly wearing your earbuds is crucial: it enhances sound quality, ensures a comfortable fit, and prevents them from falling out. Incorrect wearing can cause discomfort, sound leaks, and increase the chance of falling. The Galaxy Buds3 Pro come with different-sized ear tips; your first step should be to choose the correct size that fits snugly without gaps, preventing sound leaks and optimizing audio. For instructions on changing the tips, see our guide for the Buds3 Pro tips. Once you’ve fitted the right tips, check the bottom of the earbuds for directional marks, labeled L and R. Insert the R bud into your right ear with the R facing you, and the L into your left ear with the L facing you. Slightly angle the blade so the microphone on the bottom points toward your mouth, not straight down. For more tips on achieving a comfortable fit, visit our online article linked below. Your feedback helps us improve comfort for all-day use. Thank you for choosing Samsung.
How to change the tips on your Galaxy Buds3 Pro or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003496/
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for clearly sharing your daily usage. The Galaxy Buds3 Pro are designed to create a gentle seal and balanced pressure, and we’re continually exploring fit options that feel natural during long calls. Properly wearing your earbuds is crucial: it enhances sound quality, ensures a comfortable fit, and prevents them from falling out. Incorrect wearing can cause discomfort, sound leaks, and increase the chance of falling. The Galaxy Buds3 Pro come with different-sized ear tips; your first step should be to choose the correct size that fits snugly without gaps, preventing sound leaks and optimizing audio. For instructions on changing the tips, see our guide for the Buds3 Pro tips. Once you’ve fitted the right tips, check the bottom of the earbuds for directional marks, labeled L and R. Insert the R bud into your right ear with the R facing you, and the L into your left ear with the L facing you. Slightly angle the blade so the microphone on the bottom points toward your mouth, not straight down. For more tips on achieving a comfortable fit, visit our online article linked below. Your feedback helps us improve comfort for all-day use. Thank you for choosing Samsung.
How to change the tips on your Galaxy Buds3 Pro or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003496/
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Curr
from Upstate, New York
Expertise:Expert
Verified Purchase:Yes
These are an upgrade from the older Samsung ear buds.. super comfortable and amazing sound quality.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Olena Borovyk
Expertise:Intermediate
Verified Purchase:Yes
This is my second pair of Samsung headphones, I lost the first one, and I couldn't imagine life without them. Therefore, without hesitation, I bought them a second time. They are practically not felt in the ears, while the sound is excellent.
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: YMiD1UNV
from New York City
Expertise:Expert
Verified Purchase:Yes
Left Bud sometimes doesn't charge while in it's Charging Case. I have to adjust, press down or, move it for it to start charging. Then i need to keep checking up on them. I hate only wearing one, because i love using Noise Canceling, Abient Sound &, Adaptive (my personal favorite. You could hear EVERYTHING & EVERYONE from far away.) Great Buds!
I would recommend this to a friend!
Features
5
Performance
4
Design
3
Value
5
Response from Samsung USBy R&R, January 13, 2026
Hello YMiD1UNV,
Thanks for sharing your detailed experience with Galaxy Buds3 Pro. These earbuds offer immersive sound modes such as Noise Canceling, Ambient Sound, and Adaptive Listening. Your feedback about charging placement and usage preferences is very valuable. For ideal charging, ensure the earbuds contact the connectors properly, possibly adjusting their position for a secure connection. Check out the linked article below for guidance on achieving a proper charging connection with your Galaxy Buds3 Pro. We appreciate your enthusiasm for your Galaxy Buds3 Pro and thank you for being a Samsung customer.
Samsung earbuds do not turn on or charge
https://www.samsung.com/us/support/troubleshoot/TSG10000013/
-Ty
Samsung Support
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Thanks for sharing your detailed experience with Galaxy Buds3 Pro. These earbuds offer immersive sound modes such as Noise Canceling, Ambient Sound, and Adaptive Listening. Your feedback about charging placement and usage preferences is very valuable. For ideal charging, ensure the earbuds contact the connectors properly, possibly adjusting their position for a secure connection. Check out the linked article below for guidance on achieving a proper charging connection with your Galaxy Buds3 Pro. We appreciate your enthusiasm for your Galaxy Buds3 Pro and thank you for being a Samsung customer.
Samsung earbuds do not turn on or charge
https://www.samsung.com/us/support/troubleshoot/TSG10000013/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Annoying on calls
on December 29, 2025
Posted by: Wishtheycouldhearme
Expertise:Intermediate
I'm a bit conflicted. The buds are comfortable for the most part, and sound great, but I have to give them one start because of what appears to be an annoying issue stretching back more than a year with users of these buds.On my old Note 10 I constantly got complaints that I sounded very muffled on calls and the I could barely be understood. I would adjust them, then disconnect them from my phone and reconnect them and it would fix it sometimes. I've recently upgraded to the S25 Ultra. When I call now, the other person can't hear me at all, even though I can hear them over the buds. If I disconnect the buds they can hear me perfectly over the phone, so I know it isn't on their end. I have to disconnect and reconnect the buds multiple times for them to finally be able to hear me. I looked it up online and it shows as a known issue since these came out. Wheres the fix?
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R, December 30, 2025
Hello Wishtheycouldhearme,
Thank you for providing such a detailed comparison of your experience with the Galaxy Buds3 Pro across various devices. These earbuds are engineered to offer clear audio and advanced microphone technology for calls and media, especially within the Galaxy ecosystem. Your earbuds feature several built-in commands that enhance the user experience when connected to a phone or tablet via the Galaxy Wearable app. A simple swipe or tap allows you to play music, skip tracks, answer calls from a linked phone, and more. You can also customize touchpad controls for volume adjustments, voice commands, and Ambient sound activation. Please see the link below for instructions on modifying your touch controls on the Galaxy Buds3 Pro. Your detailed feedback emphasizes the importance of effective call handling in daily use and provides valuable insights as we work to improve audio features that seamlessly integrate into everyday life. We appreciate your support as a Samsung customer and your willingness to share your insights.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
Thank you for providing such a detailed comparison of your experience with the Galaxy Buds3 Pro across various devices. These earbuds are engineered to offer clear audio and advanced microphone technology for calls and media, especially within the Galaxy ecosystem. Your earbuds feature several built-in commands that enhance the user experience when connected to a phone or tablet via the Galaxy Wearable app. A simple swipe or tap allows you to play music, skip tracks, answer calls from a linked phone, and more. You can also customize touchpad controls for volume adjustments, voice commands, and Ambient sound activation. Please see the link below for instructions on modifying your touch controls on the Galaxy Buds3 Pro. Your detailed feedback emphasizes the importance of effective call handling in daily use and provides valuable insights as we work to improve audio features that seamlessly integrate into everyday life. We appreciate your support as a Samsung customer and your willingness to share your insights.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US