Thank you for sharing your experience with the Galaxy Buds3 Pro. We understand how important a proper fit and sound quality are for your listening enjoyment. To ensure the best performance from your earbuds, it’s crucial to select the right-sized ear tips. We offer various sizes to help you achieve a snug fit, which can greatly reduce sound leaks and enhance audio clarity. If you're unsure how to change the tips, our guide for the Buds3 Pro is available and can assist you. When putting the earbuds in, please double-check the directional marks at the bottom—there's an "L" for the left ear and an "R" for the right ear. Ensure that the "R" is facing you when you insert it into your right ear and do the same with the "L" for your left ear. A slight rotation might help achieve the most comfortable fit, and remember to angle the microphone toward your mouth for optimal clarity during calls. We also recommend running an earbud fit test through the Galaxy Wearable app. This feature can help confirm that the Buds3 Pro are fitted correctly for your ears. Regarding your feedback on the sound quality, we hate to hear you’re experiencing this. We take your feedback seriously and would love to gather more information to help resolve this. It’s worth noting that all Samsung products come with a 12-month limited warranty against manufacturing defects, so we can look into potential solutions. Additionally, if you’re interested, Samsung Care+ is available for extended coverage and support. We appreciate your feedback and are here to help ensure you have the best experience with your Galaxy Buds3 Pro! Please reach out to us at Samsung Support so that we can look into what may be causing these concerns with your sound. -Kelvin
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