Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,318 Reviews)
Open Ratings Snapshot
Rating breakdown 13,318 reviews
5 Stars
9,100
4 Stars
2,165
3 Stars
936
2 Stars
525
1 Star
592
78%of customers recommend this product. 
(
3,497 out of 4,511
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
Inconsistent
on January 7, 2025
Posted by: Jake
from New York
Expertise:Intermediate
I purchased these a few montsh ago and since day one the right earbud will not charge 80% of the time. I also hate the sound canceling mode, if there's any wind or loud banging or popping noises in the world the headphones make horrible noises inside my ear. Or if any hair or a hood on a hoodie touches the headphone it makes scratching noises inside the ear. The sound canceling is only good if you are already in a quiet environment. I used to have the samsung galaxy buds 2 pros and I never had these issues. It's a shame because I want to like them so bad but I regret buying these.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 8, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Jake. We're glad to hear your thoughts as we always strive to enhance our users' experiences. In regards to the right earbud not charging, ensuring it is seated correctly in the charging case can make a difference. Also, check for any debris on the charging contacts. A gentle wipe with a soft, dry cloth can help maintain a good connection. If you’d like to refresh your earbuds, you can reset them by placing the earbuds back in the case and pressing and holding the touchpads for seven seconds until the indicator light flashes. Regarding the noise-canceling feature, it’s designed to minimize ambient sounds, but it may perform differently in various environments. We suggest trying different ear tips to achieve a better seal, which can enhance performance. Also, for the best listening experience, keep your earbuds updated through the Galaxy Wearable app, where you can find the latest enhancements. We truly appreciate your feedback and hope these tips improve your experience with the Galaxy Buds3 Pro. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this persists, please be sure to reach out to us at Samsung Support so that we can look into what needs to be done to resolve this. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great
on January 7, 2025
Posted by: Yasmin
Expertise:Expert
I bought perfect upgrade form buds 2 way better 😌
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Ear Buds
on January 8, 2025
Posted by: Kyle
Verified Purchase:Yes
Awesome fit, finish, & quality. Much higher quality than other completing brands. Very much enjoy their ability to clearly mix in natural noises around with personal music playing.
Response from Samsung USBy R&R Team, May 30, 2025
It's great to hear from you, Kyle. Thank you for sharing your wonderful feedback on the Galaxy Buds3 Pro! It’s great to know you appreciate the superior fit and quality, as well as the seamless blending of natural sounds with your favorite music. Our goal is to enhance your listening experience, and it’s rewarding to see we’re meeting that expectation. If you have any questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
They are not perfect for me
on January 8, 2025
Posted by: Br Rod
Verified Purchase:Yes
They have an unstable connection, one of the two disconnects. Sometimes I open the Galaxy Buds box and the Bluetooth does not connect.
Response from Samsung USBy R&R Team, January 8, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Rod! We truly appreciate your feedback as we continue to make improvements. Redesigned for superior sound quality, the Galaxy Buds3 Pro provides a comfortable fit for an immersive listening experience. With Adaptive Active Noise Cancellation powered by Galaxy AI, you can fully immerse yourself in your audio while still being aware of your surroundings. If you're facing an unstable connection, we suggest trying a few steps to optimize your Bluetooth experience. First, consider resetting your Galaxy Buds3 Pro by placing them in the charging case and holding the touchpads on both earbuds for about 7 seconds until the indicator light flashes. This can help refresh the connection. Also, make sure that your smartphone or tablet is updated with the latest software, as this can greatly enhance performance. It’s a good idea to remove the Galaxy Buds3 Pro from your Bluetooth settings and re-pair them by simply opening the case. Lastly, keep in mind that using your Buds in an area with several Bluetooth devices might affect connectivity, so a different environment could be beneficial. We hope these tips help elevate your listening experience, and if you have any more questions, feel free to reach out to us at Samsung Support. Your satisfaction is very important to us! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
GREAT FOR AI
on January 8, 2025
Posted by: GALANDOUS
from DALATON ,GA
Expertise:Expert
Verified Purchase:Yes
this are good still trying to get used to steam other that that this are amazing great sound
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 30, 2025
Thanks for your feedback on the Galaxy Buds3 Pro, Galandous! We’re thrilled to see to see that you’re enjoying the great sound and are adapting to using them with Steam. These buds are designed to enhance your listening experience, whether you're gaming or enjoying music. We hope you continue to enjoy your experience with the Buds3 Pro. If you have any questions or need assistance as you explore their features, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love them
on January 8, 2025
Posted by: Juan carlos
from Deltona florida
Expertise:Intermediate
Verified Purchase:Yes
They sound amazing, better than the airpods pro I had
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 30, 2025
Thank you for your review, Juan! It's great to see that you love the Galaxy Buds3 Pro and find the sound quality amazing. Our team designed them to deliver a listening experience that truly stands out, even compared to other brands that may not measure up. If you have any questions about features or need assistance, please reach out to us at Samsung Support. We’re always here to help you enjoy your Galaxy Buds3 Pro to the fullest! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
My review
on January 8, 2025
Posted by: Anonymous
from Bay city tx
Expertise:Intermediate
Verified Purchase:Yes
They make a loud noise when you push them in your ear, not saying that bad cause I'm keeping them, everything else is great 👍🏿
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy R&R Team, January 9, 2025
Thanks for taking the time to share your feedback on the Galaxy Buds3 Pro, Terrance. We're glad to see that you're enjoying most aspects of the buds! The design of the Galaxy Buds3 Pro ensures they stay in place while providing long-lasting comfort for an immersive listening experience. With Adaptive Active Noise Cancellation powered by Galaxy AI, you can fully immerse yourself in your music while remaining aware of your surroundings. We would like to gather some additional information regarding the sound you may be hearing. Please be sure to reach out to us at Samsung Support so that we can look into what may be causing this. We look forward to hearing from you! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Brilliant Ear Buds
on January 8, 2025
Posted by: Kabir
from FL
Verified Purchase:Yes
Brilliant piece of kit and certainly an upgrade from the galaxy pro. Amazing finish and lighting connectivity.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 30, 2025
Hey Kabir! Thank you for your kind words about the Galaxy Buds3 Pro! We’re ecstatic to see you’re enjoying the upgraded features, sleek finish, and seamless connectivity. Our team put a lot of thought into enhancing the audio experience and design, and it’s rewarding to see that resonate with users like you. If you ever have questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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