Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,318 Reviews)
Open Ratings Snapshot
Rating breakdown 13,318 reviews
5 Stars
9,100
4 Stars
2,165
3 Stars
936
2 Stars
525
1 Star
592
78%of customers recommend this product. 
(
3,497 out of 4,511
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2 out of 5
2
Would not buy again
on January 2, 2025
Posted by: AaAA
from Los Angeles
Expertise:Expert
Verified Purchase:Yes
Pro:
Sound quality
Con:
Fit. They fit weird and don't fit well in the ear canal like my previous Samsung ear bugs. I also get complaints from people with whom I talking on calls that I sound muffled. I find myself removing my earbuds on half of my calls so they can hear me.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 3, 2025
Thank you for sharing your feedback on the Galaxy Buds3 Pro! We’re glad to see that you appreciate the sound quality. The Buds3 Pro features Ultra High-Quality Audio (24bit / 96kHz) along with a refreshed look. Designed for true audio lovers, these earbuds offer a comfortable new shape and improved hardware, delivering the high-resolution audio experience your ears have been craving. Regarding your concerns about fit and muffled audio, ensure your earbuds are positioned correctly for the best experience. If you’re experiencing low volume or poor sound quality in one or both of your Galaxy Buds, there could be a couple of reasons for this. It’s possible that the earbuds might have accumulated dust or debris, or you may even be wearing them incorrectly. Check out the link attached for options to help troubleshoot this. The Buds3 Pro come with different sized ear tips, so it’s essential to use the right size for your ears. A proper fit will help prevent sound leaks and ensure optimal audio performance. To achieve that ideal fit, please check the bottom of the earbuds for the directional marks: you'll see an 'L' and an 'R.' Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. Remember to angle the earbuds slightly so that the microphone points toward your mouth rather than straight down. You can adjust them by rotating them forward and backward until they feel just right. Additionally, we recommend running an earbud fit test in the Galaxy Wearable app to confirm you have the proper fit. We hope this helps improve your experience with your Galaxy Buds3 Pro! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Individual ear bud charging issues
on January 2, 2025
Posted by: FarmerK
from Alger, Ohio
Expertise:Expert
Verified Purchase:Yes
That are comfortable but having issues where my left ear bud does not want to charge in the case. Overall a good experience but charging issues brings the star eating down.
I would recommend this to a friend!
Features
3 out of 5
3
Performance
5 out of 5
5
Design
2 out of 5
2
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 3, 2025
Thank you for sharing your thoughts about the Galaxy Buds3 Pro, FarmerK! We’re glad to see that you find them comfortable. The Buds3 Pro is designed to provide an immersive sound experience. It provides up to 26 hours of playtime per charge, which can be extended to up to 30 hours with a fully charged case. We hate to learn that you are having difficulties charging the left earbud. We recommend checking the charging case for any debris affecting connectivity and ensuring that the earbuds are seated correctly. Check out the link attached for additional options to help troubleshoot if needed. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. Your satisfaction is important to us, and we appreciate your feedback, as it helps us improve our products. If this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Phone Call Quality is Good
on January 2, 2025
Posted by: Anonymous
from Manassas, Virginia
Verified Purchase:Yes
After one month of use maybe once or twice during phone calls the connection of the ear buds was switched back to the phone audio. Other than that the sound quality works well on busy roads while I ride my bike in windy weather.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 6, 2025
Thanks for sharing your experience with the Galaxy Buds3 Pro, Bogdan! We're thrilled to see that you're enjoying the sound quality, especially during your bike rides on busy roads and in windy weather. If you notice the earbuds occasionally switching back to your phone audio during calls, we suggest making sure that your earbuds are updated with the latest firmware. You can do this through the Galaxy Wearable app. Just open the app, tap on "Earbuds settings," and select "Earbuds software update" to check for any updates. This can enhance your overall experience. Additionally, if you're looking for a quick reset, you can place the earbuds in the charging case, open the lid, and touch and hold the touchpads on both earbuds for about 7 seconds until you see a flash of light. This can refresh the connection and improve performance. We appreciate your feedback, and it helps us continue to enhance our products. If you have any more questions or need further assistance, feel free to reach out to us at Samsung Support. We hope that you continue to enjoy your Galaxy Buds3 Pro! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Bud 3 pro
on January 2, 2025
Posted by: Neff
Verified Purchase:Yes
Sound amazing
Stay in the ear poor for me it falls out
I would recommend this to a friend!
Features
3 out of 5
3
Performance
4 out of 5
4
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 3, 2025
Thanks for sharing your thoughts about the Galaxy Buds3 Pro, Neff! We’re thrilled to see that you love the sound quality! We designed the Buds3 Pro to deliver exceptional audio performance, providing a truly immersive listening experience. We understand that getting the right fit is just as important as sound quality. That's why we offer a variety of ear tips to ensure a comfortable and secure fit for every user. The Galaxy Buds3 Pro come with different-sized ear tips, so the first thing you should do is make sure you have the correct size for your ears. It's important for the tips to fit snugly without any gaps between your ear and the ear tip, as this helps prevent sound leaks and ensures optimal audio performance. Once you have the correct tips on your earbuds, check the bottom for directional marks indicating "L" for the left bud and "R" for the right bud. Insert the R bud into your right ear with the "R" facing you and the L bud into your left ear with the "L" facing you. Angle the microphone on the bottom of the earbuds slightly towards your mouth rather than pointing straight down, and adjust the fit by rotating the buds forward or backward until they feel comfortable. Additionally, you can run an earbud fit test using the Galaxy Wearable app to ensure that you have the proper fit. Your feedback is invaluable as we strive to ensure our customers have the best possible experience with our products. If you have any more insights or need assistance, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Fancy much? The color is perfect!
on January 2, 2025
Posted by: Alexandria
from Chicago
Expertise:Expert
Verified Purchase:Yes
They’re so nice. Fancy looking . My bf loved them.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
2 month review
on January 2, 2025
Posted by: vdoun
Verified Purchase:Yes
I have been using the Galaxy Buds 3 and they are exceptional. The sound dampening from outside sources is amazing!!! I work in a manufacturing environment and to actually have 90% of that sound being blocked while all the music comes through from the soft earbuds is amazing!!! I also like that the buds are soft rubber instead of hard plastic, it provides better grip and comfort inserting into my ears unlike other ear buds
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
My earbuds are great
on January 2, 2025
Posted by: Joak97
Verified Purchase:Yes
Great device so far but could improve battery life
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 29, 2025
Thank you so much for your feedback on the Galaxy Buds3 Pro, Joak! We’re exhilarated to see that you find them to be a great device. We completely understand that battery life is important for getting the most out of your earbuds. The Galaxy Buds3 Pro offers an impressive up to 26 hours of playtime on a single charge, which can be extended to around 30 hours when you factor in the fully charged case. This should keep you entertained throughout your day. To help maximize battery life, we recommend a couple of simple tips: Always store your earbuds in the charging case when you’re not using them, making sure the cover is closed. This helps ensure they’re ready whenever you want to enjoy them. Also, adjusting your notification settings through the Galaxy Wearable app (or the Galaxy Buds app for iOS users) can help conserve power while you listen. We truly appreciate your input and are always here to assist. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great
on January 3, 2025
Posted by: PParker
from Macon Georgia
Expertise:Intermediate
Verified Purchase:Yes
Great with noise cancelation and the comfortable new design
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 29, 2025
Thank you so much for your feedback, PParker! We're happy to see that you’re enjoying the exceptional noise cancellation of the Galaxy Buds3 Pro. Our team put a lot of thought into ensuring that you can immerse yourself in your favorite music or podcasts without distractions. We’re also glad you find the new design comfortable. We prioritize user experience, and we understand that comfort is key. If you have any more thoughts or questions, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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