Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,528 Reviews)
Rating breakdown 13,528 reviews
5 Stars
9,236
4 Stars
2,214
3 Stars
957
2 Stars
527
1 Star
594
78%of customers recommend this product.
(
3,498 out of
4,513)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1
Charging
on September 15, 2025
Posted by: Kp august
Expertise:Intermediate
Too weird sometimes not charging charging doesn't stay even couple of hours
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R Team, September 16, 2025
Thanks for taking the time to share your experience with the Galaxy Buds3 Pro, KP. We take each customer experience seriously and would like to address your concern. We see that you may be experiencing some challenges getting your buds to charge. To start, please ensure you are using an approved charger. Use the included USB cable and a Samsung-approved wall adapter (sold separately) for charging. It's important to check that the earbuds are seated properly in the case; if they are not fully in their designated spots, the charging contacts won't connect, preventing the earbuds from charging. Additionally, make sure the charging contacts inside the case and on the earbuds themselves are clean and free of debris. Dust, wax, or other buildup on these contacts can inhibit charging. Samsung provides a 12-month limited warranty for manufacturer's defects. You also have the option to purchase additional coverage with Samsung Care+ on eligible devices, which offers extended protection and support. If you continue to experience difficulties after troubleshooting, please reach out to us at Samsung Support for further assistance. -Kelvin
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Customer Rating
5
Amazing sound and with ai can be better quality
on September 17, 2025
Posted by: macdeismael
[This review was collected as part of a promotion.] My samsung buds 3 pro, when I was searching for earbuds and I no gonna lie I was for selecting an sony earbuds, but after see some reviews and see the Galaxy ai what the 3 pro have I buy it and love it, that was my first buy for start to buy an ecosystem samsung, and it's amazing how many things have the Galaxy AI, I love samsung they show me an future in the present, they are the innovation was some apples don't do in years, I love it when I was a kid and I love it now, thank you samsung for be samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Constant issue with charging
on September 18, 2025
Posted by: Stafer3000
Expertise:Intermediate
I've always bought Samsung earbuds and earphones and may I say these are by far the worst ones. What's the point of all that technology if the buds won't charge?
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R Team, September 18, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro. We understand how frustrating it can be when things don’t work as expected, especially after being a loyal Samsung customer. We truly want you to have the best experience possible with our products. If the earbuds aren’t charging, please make sure you’re using the included USB cable along with a Samsung-approved wall adapter, which is sold separately. It's also important to place the earbuds correctly in the case and check that the charging contacts, both inside the case and on the earbuds, are clean and free of debris. Sometimes, dust or wax can accumulate and interfere with charging. Additionally, take a moment to inspect the case, earbuds, and charger for any damage. Remember, Samsung offers a 12-month limited warranty for manufacturer defects, and you can consider adding Samsung Care+ for extended protection and support on eligible devices. If you continue to have difficulty, we encourage you to reach out to Samsung Support so we can assist you further. Your satisfaction is important to us! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: John
Verified Purchase:Yes
I really don't like the use of stems on ear buds, and these are very hard to activate capabilities
Response from Samsung USBy R&R, September 25, 2025
Hi John, Thank you for reaching out and sharing your thoughts on your Galaxy Buds3 Pro. We appreciate your feedback on the design of the Galaxy Buds3 Pro. Our goal was to provide users with an audio experience that is comfortable while still delivering the best sound quality. You do have the ability to use touch commands on your Galaxy Buds3 Pro. Your earbuds have several built-in commands to enhance your experience when connected to a phone or tablet with the Galaxy Wearable app. With just a swipe or a quick tap, you can play music, skip songs, answer calls from a connected phone, and much more. You can also customize the touchpad commands for adjusting the volume, using voice commands, and enabling Ambient Sound. You can even launch Spotify on most Galaxy Buds models. Please find out more by checking out the article linked below. Thank you for your review. We are happy to have you as part of the Samsung community. Use touchpad commands for your Samsung Galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10001318/
-Ty
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Written by a customer while visiting Samsung US
Posted by: eKid
from LA, CA
Expertise:Intermediate
Verified Purchase:Yes
More solid connection than Buds2 Pro. Noise cancellation still need some enhancement to compete. Build quality can be better and the angular stem needs time to adapt as it is not as comfortable as round stems.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
My fav so far
on September 19, 2025
Posted by: Justchilling
[This review was collected as part of a promotion.] One of my fav Galaxy AI earbud so far. It has punchy sound, HD sound and quality build. Stick to my ear and fitted while running and working out. Feel comfortable 4 hours of using it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best sound for earbuds
on September 20, 2025
Posted by: Rejoinsmoi
[This review was collected as part of a promotion.] After months of use, I now find that it's the best sound quality with these two speakers, we have very good bass and a clear voice, and the Samsung integration is just perfect with all the ecosystem, even if there may be small problems on the smart switch.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not for an active person.
on September 21, 2025
Posted by: Tath
from Tampa, FL
Expertise:Intermediate
2 is about the best I can offer these. If you plan to do any fitness activities, especially outdoors, these are not the headset to choose. 1, the ANC doesn't know how to filter out the rush of air as you run or cycle outside. So you hear that constant whooshing sound the entire time. 2, why would you make a headset I can't charge of they are sweaty? When I get done with a workout, where am I supposed to put them? You can't put them in the case because you'll keep getting an error that you have to dry them off and that they won't charge. Am I just supposed to leave them loose in a bag somewhere? Just silly. The touch to pause and play is constantly be activated as I have to adjust the headset during rigorous activity, so that's annoying too. Honestly, this might be good travelling due to battery, and probably great for an office setting. However a waste pfoney for active individuals. I'll go back to my cheaper, better pair now.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R, October 22, 2025
Hey there Tath,
Thank you for taking the time to reach out and share your perspective on your Galaxy Buds Pro3. Our goal is to provide optimal sound detection for active lifestyles. We understand that ANC can vary in certain conditions; however, our desire is for seamless listening, and we are constantly improving at detecting sounds and providing a quality audio experience. In general, we want to keep your earbuds safe and in good condition for a long time, which is why you may receive alerts about moisture in conjunction with your earbuds. Keeping them fresh and dry helps with charging connections and limits defects. Yes, the earbuds are water-resistant; however, moisture can limit long-term use. Please see the article linked below on features on your buds and how to get the very best out of your Galaxy Buds3 Pro. Thank you for your feedback. We appreciate you choosing Samsung, and we are dedicated to providing you with the best audio experience.
How to clean your Samsung Galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10001320/
Keep your Galaxy phone clean
https://www.samsung.com/us/support/answer/ANS10003416/
-Ty
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Thank you for taking the time to reach out and share your perspective on your Galaxy Buds Pro3. Our goal is to provide optimal sound detection for active lifestyles. We understand that ANC can vary in certain conditions; however, our desire is for seamless listening, and we are constantly improving at detecting sounds and providing a quality audio experience. In general, we want to keep your earbuds safe and in good condition for a long time, which is why you may receive alerts about moisture in conjunction with your earbuds. Keeping them fresh and dry helps with charging connections and limits defects. Yes, the earbuds are water-resistant; however, moisture can limit long-term use. Please see the article linked below on features on your buds and how to get the very best out of your Galaxy Buds3 Pro. Thank you for your feedback. We appreciate you choosing Samsung, and we are dedicated to providing you with the best audio experience.
How to clean your Samsung Galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10001320/
Keep your Galaxy phone clean
https://www.samsung.com/us/support/answer/ANS10003416/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US