Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,440 Reviews)
Rating breakdown 13,440 reviews
5 Stars
9,177
4 Stars
2,194
3 Stars
950
2 Stars
526
1 Star
593
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Wayne
Verified Purchase:Yes
Great sound and noise cancelling headphones, but occasionally the ear buds slip out of ear.
Response from Samsung USBy R&R, September 25, 2025
Hey Wayne, Thank you for your review of your Galaxy Buds3 Pro. The earbuds come with different-sized ear tips, so first, ensure you have the correct size for a snug fit. They should fit without any gaps between your ear and the tip, helping to prevent sound leaks and optimize audio quality. If needed, refer to our guide on how to change the tips for the Buds3 Pro. After fitting the right tips: look at the bottom of each earbud for the directional marks, an L and an R. Insert the R earbud into your right ear with the R facing you, and the L into your left ear with the L facing you. Angle the microphone at the bottom slightly towards your mouth by rotating the earbud forward or backward until comfortable. You can also perform an earbud fit test to confirm the proper fit. For more details on how to wear your Galaxy Buds3 Pro, please refer to the linked article below. We appreciate your review and thank you for choosing Samsung. How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
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-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
They are just better
on September 21, 2025
Posted by: Samsunglover4life
[This review was collected as part of a promotion.] I switched from AirPods to the Galaxy Buds Pro 3, and I don’t think I’m going back. The sound is fuller with deeper bass, and the noise cancellation feels more natural. What really stands out is Galaxy AI—real-time translation and smarter call clarity make them feel way more useful day-to-day than my old AirPods ever did. Battery life lasts me through work and the gym, and they stay comfortable the whole time. For me, these buds just feel more practical
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
To each their own
on October 1, 2025
Posted by: Rustyhatchet
[This review was collected as part of a promotion.] I ended up giving these to my son because I just couldn't grow to like the style.further be has had them for several months now and they sound terrible. While I'm sure some people love them, the buds 2 pro are the goat!
Value
3
Response from Samsung USBy R&R, October 1, 2025
Howdy Rustyhatchet, We thank you for taking the time to share your insight on your Galaxy Buds3 Pro! We get it, it really is all about preference. The new design of the Galaxy Buds3 Pro allows for lightweight feel like they are barely there where the Buds2 Pro allow for that suction in your ear that is secure and allows for the awesome sound quality. While the functions with the Galaxy Buds3 Pro makes them a standout choice for a lot of users, we understand your loyalty to the Buds2 Pro as well. We thank you for your review. you are valued member of the Samsung community. -Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Ear buds stopped charging.
on October 1, 2025
Posted by: Turtle
Expertise:Intermediate
I have constantly gotten notifications that the earbuds have stopped charging while in the case the entire time I've had them. Im constantly having to clean invisible "dirt" off of the ear buds even tho there is nothing there. Today, I got another alarm saying the left ear bud had stopped charging, i went to clean it and it said it had 1% battery even tho i had not used it is days and have only been using the right bud. It is now dead and will not charge back up even with using another case. Save your money and DO NOT BUY this junk. Samsung dropped the ball with these.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, October 2, 2025
Hola Turtle, Thank you for sharing your experience with the Galaxy Buds3 Pro. If you keep getting notifications that your earbuds aren't charging, it might be time to check for software and firmware updates. Make sure both your earbuds and your phone or tablet have the latest versions installed. If the issue occurs with a specific app like Spotify, verify that the app is also updated. When using your earbuds with a computer, TV, or watch, check for updates on those devices too. A software update notification will appear on your computer when available—click 'Check for updates' or 'Update' and follow the instructions. For more details, see the online article linked below. We appreciate your feedback and are glad to have you in the Samsung community. No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/#update-software-on-your-samsung-earbuds-using-a-computer
-Ty
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-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
No just no
on October 10, 2025
Posted by: Sammi687
from McAllen
Expertise:Intermediate
No matter what I do they just don't stay in and they always have a plastic smell it has gone away since launch.
Features
4
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R, October 10, 2025
Hello Sammi687,
Thank you for sharing your experience with the Galaxy Buds3 Pro. You mentioned the fit and the scent of the material, and your feedback is valuable to us. The Buds3 Pro are crafted for an ergonomic fit and a high-quality finish suitable for everyday use, and your comments help us better understand user perceptions of comfort and craftsmanship. Each new design incorporates insights like yours to deliver a refined experience. We appreciate your review—your support truly means a lot to us at Samsung!
-Ty
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Thank you for sharing your experience with the Galaxy Buds3 Pro. You mentioned the fit and the scent of the material, and your feedback is valuable to us. The Buds3 Pro are crafted for an ergonomic fit and a high-quality finish suitable for everyday use, and your comments help us better understand user perceptions of comfort and craftsmanship. Each new design incorporates insights like yours to deliver a refined experience. We appreciate your review—your support truly means a lot to us at Samsung!
-Ty
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Written by a customer while visiting Samsung US
Posted by: 41magmag41
Expertise:Expert
Verified Purchase:Yes
Excellent sound from these ear pods. But you should include smaller ear buds. The ones included arent small enough for some of us.
Written by a customer while visiting Samsung US
Customer Rating
1
Had better ear set
on November 2, 2025
Posted by: Good luck next time
Not loud enough had trouble with people able to hear me
Response from Samsung USBy R&R, November 3, 2025
Hey there Good luck next time,
Thanks for reaching out and sharing your experience with your Galaxy Buds3 Pro. If call quality is poor while you're wearing your buds, verify whether Ambient Sound Mode or Noise Canceling is active. Ambient Sound Mode lets you hear background noises during calls, which can cause you to pick up a lot of noise when talking. It's best to turn off Ambient Sound Mode in this case. Instead, activate Active Noise Canceling to reduce background sounds. For tips on how to ensure your voice is heard clearly and to improve overall sound quality, see the linked article below. We appreciate your feedback and thank you for choosing Samsung.
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/#poor-sound-during-calls
-Ty
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Thanks for reaching out and sharing your experience with your Galaxy Buds3 Pro. If call quality is poor while you're wearing your buds, verify whether Ambient Sound Mode or Noise Canceling is active. Ambient Sound Mode lets you hear background noises during calls, which can cause you to pick up a lot of noise when talking. It's best to turn off Ambient Sound Mode in this case. Instead, activate Active Noise Canceling to reduce background sounds. For tips on how to ensure your voice is heard clearly and to improve overall sound quality, see the linked article below. We appreciate your feedback and thank you for choosing Samsung.
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/#poor-sound-during-calls
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
My Bud's 3 Pro's
on November 5, 2025
Posted by: Buckeyeman55
[This review was collected as part of a promotion.] My Bud's 3 Pro's are the most advanced ear Bud's you could probably ever have in your ears. I love the translation when speaking to others around here in my city, because it's such a diverse city with very many different people from all over the world because of it being one of the largest college universities in the world i suppose is that it's really great to be able to walk into different restaurants, or stores and be able to understand the different languages being spoken just by having my Bud's in. And the sound is always amazing when using my Galaxy Bud's, the music makes you feel as if your there in at a concert listening to music live. And now using them with my new S-25 with with the new AI features it's like always being linked in into any situation, and getting directions, or answers to watching TV and videos. But i really love how they can switch from listening to music, to stopping on their own when people start speaking with ambient mode. I don't think i could live without them now lol
Value
5
Written by a customer while visiting Samsung US