Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,319 Reviews)
Rating breakdown 13,319 reviews
5 Stars
9,101
4 Stars
2,165
3 Stars
936
2 Stars
525
1 Star
592
78%of customers recommend this product.
(
3,497 out of
4,511)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Ruby
from Atlanta GA
Expertise:Expert
Verified Purchase:Yes
They have some awesome features but they won't stay in my ears. After trying every tip. If I try adjusting them then my call is dropped or some other feature is activated.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Response from Samsung USBy R&R Team, January 7, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Ruby! We understand how frustrating it can be when your earbuds don’t seem to stay put, especially with all the great features you love. First, ensuring you have the right-sized ear tips for your ears is essential. The Buds3 Pro comes in different sizes, and achieving a snug fit is essential to prevent sound leaks while ensuring optimal audio quality. If you need guidance on how to change the tips, we have a helpful guide for the Buds3 Pro tips. Once you have the right tips, ensure you've inserted the earbuds correctly. Check for the directional marks (L and R) on the bottom, and ensure the R bud goes in the right ear (with the 'R' facing you) and the L bud goes in the left ear. It’s also a good idea to angle the earbuds slightly so that the microphone points toward your mouth, which can enhance call quality. We recommend rotating the earbuds forward and backward until they feel comfortable and secure. If the fit still doesn’t seem right, try running an earbud fit test using the Galaxy Wearable app. This tool can help assess whether the Buds3 Pro is fitting properly. We hope these tips help you enjoy your Galaxy Buds3 Pro to the fullest! If you have any other questions or need further assistance, please feel free to reach out to us at Samsung Support. We’re here to help!
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Written by a customer while visiting Samsung US
Posted by: ElleJ
Verified Purchase:Yes
Returned item; not easy to use. Sounded like a tin can
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Samsung - Please go back to older style
on December 27, 2024
Posted by: Yuvi
from Alabama
Expertise:Intermediate
I really wanted to like this product and I got it for a very good deal as well but upon trying for a week, I decided that I am better off with Buds Pro 2 itself . I have couple of recommendations to samsung (not sure if those will be seen by samsung team but still wanted to mention it)
1) Entire design is too glossy and i have trouble handling it with care and also to handle case or earbuds in ease
2) the stem placement on the case is not convenient, since the stems are in the center it s more than a step when I take in order to place the ear buds in ears (it s not quite convenient)
3) while the ear buds stay intact in ears I felt it too big inside the ear sometimes it hurts a little when placin for some time.
3) being using it to gym or workouts on a daily basis , I felt the texture and durability of Buds Pro 2 better than buds 3 pro.
1) Entire design is too glossy and i have trouble handling it with care and also to handle case or earbuds in ease
2) the stem placement on the case is not convenient, since the stems are in the center it s more than a step when I take in order to place the ear buds in ears (it s not quite convenient)
3) while the ear buds stay intact in ears I felt it too big inside the ear sometimes it hurts a little when placin for some time.
3) being using it to gym or workouts on a daily basis , I felt the texture and durability of Buds Pro 2 better than buds 3 pro.
I am really looking forward to a solid product next year .
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
2
Response from Samsung USBy R&R Team, December 28, 2024
Thank you for your detailed feedback on the Galaxy Buds3 Pro, Yuvi. We appreciate your insights, as they help us enhance our products. We understand that the glossy finish can sometimes be a concern for handling, and our design team continually aims to balance a sleek appearance with user-friendly functionality. Your comments about the stem placement are noted. User comfort is a priority for us, and we value your insights as we refine our design for better usability. We also recognize that comfort can vary among users, so we encourage trying different ear tips included in the package for the best fit. We're glad to hear that you appreciate the durability of the Buds Pro 2, as our goal for the Buds3 Pro is to provide exceptional sound quality and performance. Thank you for sharing your thoughts, and we hope you continue to share your experiences with our products, as your feedback is invaluable in helping us deliver outstanding audio experiences in the future. For any further concerns or questions, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Rula
from San francisco, CA
Expertise:Expert
Verified Purchase:Yes
These Buds are amazing. The sound is so clear, it's like a theater in your ears! Light in weight. Fits perfect I can do everything with those in my ears and I don't have to worry about them falling out. I highly recommend them.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great design
on December 27, 2024
Posted by: Robby495
from College park, GA
Expertise:Expert
This model is the best model. Great features, great design
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Lavonta
from Chicago, Il
Expertise:Intermediate
Verified Purchase:Yes
These the best version on the galaxy bud pro series
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jcled
from Orange County California
Expertise:Intermediate
Verified Purchase:Yes
Purchased brand new however at 1/2 -2/3 volume I already notice crackling in the highs. Maybe mine are defected but they were brand new so it's unfortunate. Aside from that, the sound quality is really good when listening to music on Tidal and Amazon music with Atmos. The fit and look are also amazing as well. Minor discomfort in the beginning but I know I'll get used to it.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
4
Value
5
Response from Samsung USBy R&R Team, December 29, 2024
Thank you for your detailed review of the Galaxy Buds3 Pro, Jcled! We hate to hear that you may be hearing some crackling sounds at higher volumes, as that's not the experience we strive for. We take product quality seriously and encourage you to reach out to our customer service team for assistance or potential replacement options. We're thrilled to hear that you're enjoying the sound quality, especially with Tidal and Amazon Music featuring Dolby Atmos. The immersive audio experience is one of the key highlights of the Galaxy Buds3 Pro, and it’s great to know that you're finding it impressive. We’re also glad you appreciate the fit and design. The Galaxy Buds3 Pro was crafted with comfort in mind to provide a secure fit for extended listening. It’s common for users to need a little time to adjust, and we’re confident that you’ll grow more comfortable with them soon. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you continue to experience crackling sounds, please reach out to us so that we can further assist you with this. Thank you for your feedback, and we hope your listening experience continues to improve! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Juan S
Verified Purchase:Yes
The sound quality is huge. The way they fit is a little weird at the beginning, but you feel them comfortable at some point. I love that they aren't touch, so now I don't skip or pause songs accidentally. There are just several things I'd like to be fixt, but I'm sure that are going to come in the next updates.
Written by a customer while visiting Samsung US