Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,529 Reviews)
Rating breakdown 13,529 reviews
5 Stars
9,237
4 Stars
2,214
3 Stars
957
2 Stars
527
1 Star
594
78%of customers recommend this product.
(
3,498 out of
4,513)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3
So much potential
on September 2, 2025
Posted by: StrongLikeBull
[This review was collected as part of a promotion.] I like the design of the buds and the unique lights on them. I still struggle with the options available for the bud tips and the case charging without being plugged in. Previous model buds would recharge several times in the case without being plugged up. This one is spotty. Sometimes it will charge sometimes it won't. The ear tips still slip out of people with larger ear canals. I would like to workout with these however the continue to fall out of my ears. Even mowing the grass just walking one fell out and I almost stepped on it. I've tried every tips from large to small. Its really hard to give an accurate opinion of their performance when they won't stay in consistently. I would like for the design team to put more effort into the tips that hold the buds in. I am forced to use wrap around ear buds if i'm doing any type of movement. I can only use these while sitting at my desk working, yet I still have to keep pushing them in my ears when I feel them falling out.
Value
3
Response from Samsung USBy R&R Team, September 4, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro. We appreciate your feedback on the design and the ear tips. It’s great to see that you've tried different sizes. To help you with this, we’ve attached a link at the end of this response with step-by-step instructions on how to wear your buds for the best fit. Regarding the charging, if you’re experiencing inconsistency, it might help to ensure that the earbuds are clean and free of any debris or moisture, particularly on the charging contacts. Using a Samsung-approved charger is also essential, as this can improve charging performance. Additionally, our products come with a 12-month limited warranty against manufacturing defects, and you have the option to purchase Samsung Care+ for extra support and extended coverage. If you continue to experience challenges, please don’t hesitate to reach out to Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/ (How to wear)
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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https://www.samsung.com/us/support/answer/ANS10003519/ (How to wear)
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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Written by a customer while visiting Samsung US
Posted by: David
from Atwater California
Verified Purchase:Yes
They sound so good and look really cool . Sadly, they're hurt my ears
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, September 3, 2025
Thanks for sharing your thoughts about the Galaxy Buds3 Pro, David. We really appreciate your taking the time to let us know about your experience so far! We love to see that they sound great and look great to you as well. We do see that you may be having a hard time getting the perfect fit so that they feel comfortable. The Galaxy Buds3 Pro come with different sizes of ear tips, and it’s important to pick the right size for your ears to get the best sound. A good fit means there shouldn’t be any gaps between the ear tip and your ear, which helps keep the sound in. If you need help changing the tips, check out our guide on the Buds3 Pro tips. Once you have the right tips on, look at the bottom of the earbuds for letters: "L" for the left earbud and "R" for the right. Put the "R" bud in your right ear with the "R" facing you, and do the same for the "L" bud in your left ear. Make sure the microphone is slightly pointing toward your mouth. You can turn the earbuds a little to find a comfortable fit. You can also use the earbud Fit Test in the Galaxy Wearable app to make sure they fit properly. If you have any questions or concerns, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Joe M
from Las Vegas NV
Expertise:Expert
Verified Purchase:Yes
Pros:
More reliable connection than previous buds, better noise cancelling, volume up/down is more intuitive and easier to use. Auto pause on removal seems faster.
More reliable connection than previous buds, better noise cancelling, volume up/down is more intuitive and easier to use. Auto pause on removal seems faster.
Cons:
Loss of tap commands. Pinch commands sensitive to exact placement and someone's don't work on the first try.
Loss of tap commands. Pinch commands sensitive to exact placement and someone's don't work on the first try.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R Team, September 3, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Joe! It’s great to see that you find the connection more reliable and appreciate the improved noise cancellation. We’re also glad that the volume controls feel more intuitive and that the auto-pause feature is responding quickly for you when you remove your buds. For the pinch commands, the key is to ensure you’re touching the designated pinch area on the earbuds for the best response. We understand this might take some adjustment, which is why we’ll be attaching a link to help you learn more about how to use the pinch and swipe controls effectively. We appreciate your feedback about the loss of tap commands and the sensitivity of the pinch controls. Your insights are valuable to us as we strive to continue to improve. For any questions or concerns, please don't hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/uk/support/mobile-devices/how-to-use-pinch-control-earbuds-control-and-troubleshoot-your-galaxy-buds3-and-buds3-pro/?srsltid=AfmBOooveMEH2lqCgwL9uziCu9eWZuLgviduj3o9XkfR4LQjKQNP5pW7
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https://www.samsung.com/uk/support/mobile-devices/how-to-use-pinch-control-earbuds-control-and-troubleshoot-your-galaxy-buds3-and-buds3-pro/?srsltid=AfmBOooveMEH2lqCgwL9uziCu9eWZuLgviduj3o9XkfR4LQjKQNP5pW7
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Written by a customer while visiting Samsung US
Posted by: John C
Verified Purchase:Yes
Fall out of ears easily and one n longer charges after two weeks after purchase
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, September 3, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, John. We want to ensure you’re having the best experience possible, as this is not the experience we want you to have. We see that you may be experiencing some challenges when it comes to charging your buds and getting a good fit without them falling out. To help resolve the charging concerns, we will attach a link to help you troubleshoot this. Please remember that the Galaxy Buds3 Pro come with a 12-month limited warranty for manufacturer defects, and you can also add Samsung Care+ for extra coverage and support on eligible devices. For a better fit, try using the additional ear tips included with your buds. The right size is key to preventing sound leaks and ensuring optimal audio quality. Make sure there isn’t a gap between your ear and the tip. Here’s how to ensure you have the right fit: first, check the bottom of the earbuds for directional marks; you'll see 'L' for the left bud and 'R' for the right. Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. Angle the bud slightly so that the microphone points towards your mouth, and you can rotate the earbuds back and forth until they feel comfortable. You can also run an earbud fit test in the Galaxy Wearable app to check your fit. If you continue to experience any difficulties, please reach out to Samsung Support for further assistance. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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Written by a customer while visiting Samsung US
Customer Rating
1
Connectivity and battery issue
on September 3, 2025
Posted by: Sammy
from California
Expertise:Expert
Don’t buy these
You will cry , they don’t connect to your phones and has bad battery life . I’m going to have to buy another headphones
You will cry , they don’t connect to your phones and has bad battery life . I’m going to have to buy another headphones
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, September 4, 2025
We apreciate your feedback on the Galaxy Buds3 Pro, Sammy. Your feedback is always needed! We see that you may be experiencing some concerns regarding the connection to your phone as well as the battery life. The Galaxy Buds3 Pro provides up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. If you are looking to extend your battery life, there are a couple of adjustments you can make. When you are not using the earbuds, keep them in the charging case with the cover closed. Also, be sure to adjust the notification settings from the Galaxy Wearable app on the connected phone. When using iOS, adjust the notification settings in the Galaxy Buds app. As far as the connection, we recommend checking out the link attached for options to help troubleshoot this. If you continue to have challenges getting your phone to connect to your buds, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
https://www.samsung.com/us/support/answer/ANS10001319/
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Written by a customer while visiting Samsung US
Customer Rating
3
Poor charge case
on September 5, 2025
Posted by: Charles
Expertise:Expert
Great sound and features, but all too often they don't seem to charge properly in the case and after a few months of use the problem only seems to be getting worse.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
Response from Samsung USBy R&R Team, September 8, 2025
It's great to hear from you, Charles. Thank you for sharing your experience with the Galaxy Buds3 Pro. We're more than happy to see that you enjoy the sound and features! Regarding the charging, we want to make sure you have the best experience possible. Remember that the Galaxy Buds3 Pro, with their charging case, provide up to 30 hours of listening time so that you can enjoy music all day long! To make sure they charge correctly, please use the included USB cable and a Samsung-approved wall adapter (sold separately). It's also important to check that the earbuds are sitting correctly inside the case and to look for any debris on the charging contacts. Also, inspect the earbuds, case, and charger for any signs of damage. We also offer a 12-month limited warranty for any manufacturer defects, and you can add Samsung Care+ for extended protection and support on eligible devices. If this information doesn't help resolve your concerns, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: jerpvtx
from Wisconsin
Expertise:Intermediate
Verified Purchase:Yes
I think they are a step down from the Buds 2. The audio quality is good, but I think the ANC is less effective. I especially hate the new ear cushions. The fact that Samsung assumes 1 size fits everyone is ridiculous. I cannot get a good seal, and they feel like they will fall out. There are a lot of added features that, for me, are unnecessary. The stalks are OK; the volume control and single squeeze seem to work most of the time. However, while trying to get the buds to fit in my ear I will invariably turn the ANC off, so I need to go to the app to turn it back on.
Features
3
Performance
4
Design
3
Value
3
Response from Samsung USBy R&R Team, September 8, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro! We're glad you decided to try them out and hope you have a great experience, just like you did with the Buds2. We understand that having a good fit is important for active noise cancellation (ANC) and overall sound quality. The Buds3 Pro come with Small, Medium, and Large ear tips, so we recommend giving those a try to find the best fit for you. To activate ANC, pinch and hold to turn on the preset function (default is noise control mode). Also, remember that you can change these preset functions on the Wearable app. If you need any further assistance with this or anything else, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Excellent with qualifications
on September 7, 2025
Posted by: D62442
[This review was collected as part of a promotion.] I received this with my S25+ and definitely appreciate the build quality and finish over previous generations. The fit is not ideal for my ears so I still prefer my Buds2 Pro l in that regard, but the controls on the 3 Pro are miles ahead. Sound quality is fantastic and noise canceling will drown out more than enough to let you enjoy anything from quiet movies to heavy metal without everything getting drowned out. I don't know it Galaxy AI has much impact on the experience for me, but the features are there so you can experiment to find little hacks and shortcuts it provides to make things smoother.
Value
5
Response from Samsung USBy R&R Team, September 12, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro! We're glad to hear that you appreciate the build quality and finish. It's great to know the sound quality and noise cancellation features are improving your listening experience, whether you’re watching movies or enjoying heavy metal. We understand that fit can be a personal preference, and appreciate your feedback about how the Buds2 Pro works better for your ears. We're constantly aiming to improve comfort in our products. It's exciting to see that you’re exploring the controls and features powered by Galaxy AI. We hope those little hacks help you make the most out of your earbuds. If you have any concerns or need assistance with anything, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US