Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,325 Reviews)
Rating breakdown 13,325 reviews
5 Stars
9,104
4 Stars
2,166
3 Stars
938
2 Stars
525
1 Star
592
78%of customers recommend this product.
(
3,497 out of
4,511)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: KCKC
from usA
Expertise:Expert
Verified Purchase:Yes
No apps support in IOs!! Also, the noise canceling is not good!!!
I would recommend this to a friend!
Features
3
Performance
3
Design
5
Value
4
Response from Samsung USBy R&R Team, December 12, 2024
Thank you for reaching out, KCKC. We appreciate your feedback on the Galaxy Buds3 Pro, especially regarding the touch controls. The Buds3 Pro features customizable controls that allow you to pause, skip tracks, accept calls, and more. You can easily adjust the volume by swiping up or down on the Blade and using pinch control to play or pause music, or to launch your favorite app. We noticed your concerns about the Buds not being supported on iOS devices. Please keep in mind that the Galaxy Buds3 Pro supports only a Bluetooth connection and cannot be connected through the Galaxy Buds iOS app. They are compatible with Bluetooth-enabled iPhone 5 devices and later, running iOS 9.0 or higher, but unfortunately, iPad and iPod Touch devices are not supported. If the Galaxy Buds Pro’s Active noise canceling doesn't work properly, or if high-pitched noise cannot be removed during Active noise canceling operation, check out the guide in the link attached for options to help resolve this. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/uk/support/mobile-devices/what-to-do-when-my-galaxy-buds-pros-noise-control-feature-is-not-working-properly/?srsltid=AfmBOoqSJ_wkDX34smkECeE4q2Vz8bSOJ9EQvW8NCYndECCJ9FLkjGGt
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Written by a customer while visiting Samsung US
Posted by: Nick F
from Los Angeles, CA
Expertise:Intermediate
Verified Purchase:Yes
I want to like it more 😀 my issue is that they tend to fell off my ears after some time, which makes me keep refitting them in my ears continuously. There is a chance im doing something wrong, though. That said, I didn't have this problem with my Bose which i traded for these. Otherwise, good noise cancelling, good charge duration, and sound.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
2
Value
4
Response from Samsung USBy R&R Team, January 10, 2025
Hi Nick! Thank you for sharing your thoughts on the Galaxy Buds3 Pro. We're glad to see that you’re enjoying the active noise cancellation and sound quality, especially the 2-way speaker with Ultra High Quality Audio (24bit / 96kHz). Regarding the fit, you might benefit from trying different ear tip sizes. The Buds3 Pro comes with various-sized ear tips to help provide a snug fit. When you have the right size, it eliminates gaps and reduces the chances of them falling out. If you're unsure how to change the tips, we have a helpful guide just for that. Also, for the best positioning, make sure to insert the right earbud (marked with an R) in your right ear and the left (marked with an L) in your left ear. Tweaking the angle can help, too, so try pointing the microphone down towards your mouth. You can also run an earbud fit test in the Galaxy Wearable app to ensure everything is snug if needed. With proper fitting, you should be able to enjoy up to 26 hours of playtime (30 hours with the case) without interruptions! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: justaguygivingareview
Verified Purchase:Yes
Sound great, fit well, have great noise cancelation, cool Ai stuff
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Landon
from Phoenix, AZ
Expertise:Intermediate
Verified Purchase:Yes
Sound quality is nice. But touch controls are hard to get used to and easy to accidentally touch. Case doesn't like to charge right away and says there is something like moisture or unknown material preventing the charge. These are brand new.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
3
Response from Samsung USBy R&R Team, January 9, 2025
Thank you for your thoughts on the Galaxy Buds3 Pro, Landon. It's great to see that you enjoy the sound quality, as it's crafted to provide an immersive audio experience. Touch controls can take a little time to get used to, but they are designed for convenience, allowing quick access to features at your fingertips. As for the charging case, it’s a good idea to keep the charging contacts clean and ensure they are free from any moisture or debris, as this can affect the charging process. Wiping the contacts gently with a dry cloth and storing the case in a moisture-free environment can help enhance your experience. We truly appreciate your insights, and we're here to help you get the most out of your Galaxy Buds3 Pro! If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Chris
from Warrenton, Va
Expertise:Intermediate
Verified Purchase:Yes
I want my buds 2 back. I spend more time getting the budsb3 pro to connect to my phone. My buds 2 would connect as soon as they hit my ears and were flawless everytime. I connected the buds 2 once and they worked perfect for years. These buds 3 havent connected successfilly once since i got them. They connected the first time with some difficulty and now every time i want to use them i spend a whole putting them back into the case pulling them out, pressing the sync button, putting them back in my ears, putting them back in the case, closing the case, opening the case. Trying all of these over and over to eventually get 1 bud to connect and thats it. I just wish i didnt trade my buds 2 in.
Very unhappy with these buds.
Very unhappy with these buds.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, December 12, 2024
It's great to hear from you, Chris. Thanks for sharing your feedback on the Galaxy Buds3 Pro. The Buds3 Pro allows you to find your sound sanctuary. Mindfulness requires daily practice, and with just the press of a button, you can escape to a worry-free world with Samsung Health powered by Calm. Alleviate stress with peaceful melodies from nature, enhance your focus with white noise, or relax with ASMR for a happier, healthier you. We hate to see that you've experienced difficulties keeping your earbuds connected to your phone. To resolve this, ensure there's no interference by moving both the earbuds and the connected device away from Wi-Fi routers or microwaves, ensuring an unobstructed path for the signal. Additionally, try restarting the earbuds by placing them back in the case and closing the lid for about 7 seconds until the light goes out, then attempt to reconnect. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. If you continue to encounter this, please reach out to us at Samsung Support!
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Written by a customer while visiting Samsung US
Posted by: Sirak
from Atlanta
Expertise:Intermediate
Verified Purchase:Yes
The buds have a very good sound quality and fit. I find the sound amazing with rich bass and noise cancellation.
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: CRobinson
from Tarboro, NC
Expertise:Intermediate
Verified Purchase:Yes
These sound awesome. It does take a bit to figure out the controls though. So far they are fitting just right and no ear pain.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Dlotchulay
from Lafayette, Louisiana
Expertise:Expert
Verified Purchase:Yes
Great pair of earbuds with crystal clear sound. I wear my earbuds for long periods of time at work and at home. Best design Samsung has come up with. I am happy I bought these earbuds.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US