Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,325 Reviews)
Rating breakdown 13,325 reviews
5 Stars
9,104
4 Stars
2,166
3 Stars
938
2 Stars
525
1 Star
592
78%of customers recommend this product.
(
3,497 out of
4,511)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3
Great Upgrade from Buds2 pro but..
on December 7, 2024
Posted by: Clay
from Minnesota.
Expertise:Expert
I bought this half a week ago and they're great, the noise cancelling surprises me every time I can't hear my fan next to me or anything in the car. The adaptive mode is amazing if I want to get rid of distractions but still hear people. The battery life lasts 6-7 hours which is amazing and I don't have to worry about charging the case.
The one major downside is the sound is subpar, It has lots of bass and midrange is clear but the high end is EXTREMELY LOUD even when I eq it this causes the overall sound to be "muffled" and I can't enjoy music when I cant go above 50% volume with the high end being dramatically louder than the rest of the sound making it unbalanced.
TLDR; Great earbuds but sound needs to be refined
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
4
Response from Samsung USBy R&R Team, December 11, 2024
Thank you for reaching out to provide your feedback on the Galaxy Buds3 Pro, Clay. We're pleased to hear that the noise-canceling feature has been effective in blocking out ambient sounds, such as a fan or car noise. The Buds3 Pro is equipped with Dual Amplifiers and features our first-ever independently controlled woofer and tweeter, allowing you to experience a wide range of sound. If you have concerns about the high-end sound quality, we recommend checking your phone's sound settings by opening the Settings app on your connected phone and looking for any enabled sound settings, such as sound personalization or Dolby Atmos, as these could impact your music's sound quality. Please restart both your phone and the earbuds; for your phone, press and hold the Power key or the Side and Volume down buttons, tap "Power off," and then tap "Power off" again, and once it's shut down, press the Power key or Side button to restart it. After restarting your phone, try restarting your earbuds as well. Additionally, consider completely resetting the earbuds and check for any software updates through the Galaxy Wearable app or a PC. If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
Love the sound, but they fall out.
on December 7, 2024
Posted by: Justme444
from Owatonna, MN
Expertise:Beginner
I jut got these, and I love the quality in the sound but they keep falling out!
So instead of leaving this review, I tried to contact support to see if they had any tips but that was a HORRIBLE experience. I was transferred and transferred so I gave up.
If you think you can use these when doing any sports, forget it. Mine fall out and I am only walking fast. They will work in the car I guess but I am very disappointed in how easily they fall out. I bent forward a little and one fell right out and into a bucket with some water! So can't use them if moving around.
I'll keep them because the sound is good but will use them carefully because one also feel out when I was out walking and I thought it was lost on the ground with the leaves and grass.
I did change the little thingys that go into the ear but it didn't help.
So instead of leaving this review, I tried to contact support to see if they had any tips but that was a HORRIBLE experience. I was transferred and transferred so I gave up.
If you think you can use these when doing any sports, forget it. Mine fall out and I am only walking fast. They will work in the car I guess but I am very disappointed in how easily they fall out. I bent forward a little and one fell right out and into a bucket with some water! So can't use them if moving around.
I'll keep them because the sound is good but will use them carefully because one also feel out when I was out walking and I thought it was lost on the ground with the leaves and grass.
I did change the little thingys that go into the ear but it didn't help.
I would recommend this to a friend!
Features
4
Performance
5
Design
2
Value
3
Response from Samsung USBy R&R Team, December 10, 2024
Thanks for reaching out to share your thoughts on the Galaxy Buds2 Pro. Our goal is to make sure our customers have the best experience with our devices. We're glad to see that you're enjoying the sound quality. We also see that you are encountering challenges trying to get these buds to fit. To improve the fit, we recommend trying the included ear tip sizes to find the most secure option for your ears. The proper fit is essential for comfort and sound quality. Check out the link attached for instructions on how to ensure you have the right fit. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Charles
Expertise:Intermediate
Verified Purchase:Yes
Fit much better than the s2 pros and they dont cut off randomly
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from AZ
Expertise:Intermediate
Verified Purchase:Yes
Amazing audio, perfect fit, better touch controls.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Kenny S
from Camden, NJ
Verified Purchase:Yes
AWESOME EXPERIENCE WITH SOUND, TECHNOLOGY AND SAMSUNG QUALITY.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: k_gu
from NC
Expertise:Intermediate
Verified Purchase:Yes
I was hesitant to upgrade from Buds 2 Pro but this was the best choice I made,. I upgraded to foam tips and it is great experience. Stems are very intuitive in using and sound quality is great. Ambient noise mode greatly improved over predecesors
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Dwreuter
from Chicago
Expertise:Intermediate
Verified Purchase:Yes
They work great with my galaxy flip 6. Price was great with trade in.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Wils
from Philadelphia
Expertise:Intermediate
Verified Purchase:Yes
I'm everything samsung, the only problem I have with samsung earbuds is that it pops out of my ears but this one is a little better. Overall it does what it says it will do. Excellent!
Value
4
Response from Samsung USBy R&R Team, January 16, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Wils! We’re thrilled to know that you’re a fan of Samsung products. It’s great that you find these earbuds a little better when it comes to fit! The Galaxy Buds3 Pro are designed with an upgraded ergonomic shape, which helps ensure a more secure fit during use. We understand how frustrating it can be when earbuds don’t stay in place, so it’s fantastic to hear our improvements are making a difference for you. We're also glad that the earbuds are delivering on their promises. With features like Intelligent Active Noise Cancellation, 360 Audio, and an extended battery life, we're committed to enhancing your listening experience. If you have any further feedback or suggestions, please do not hesitate to reach out to us at Samsung Support.-Kelvin
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Written by a customer while visiting Samsung US