Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,325 Reviews)
Rating breakdown 13,325 reviews
5 Stars
9,104
4 Stars
2,166
3 Stars
938
2 Stars
525
1 Star
592
78%of customers recommend this product.
(
3,497 out of
4,511)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1
Horrible case
on December 6, 2024
Posted by: Anonymous
from Kentucky
Expertise:Expert
I upgraded from the buds 2 pro, and was so excited to get these bud 3 pro. I had them for less than a month before I started getting a notification on my phone saying my buds have quit charging. I sent them in to only be told that there was liquid damage due to sweat. I have never had a problem with this with earlier products. I regret purchasing these.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 10, 2024
Hey Willie! We appreciate your feedback on the Galaxy Buds3 Pro. We always aim to provide our customers with the best experience possible. We're excited to see that you took the leap to upgrade from the Buds2 Pro. We hate to see that you've had some challenges trying to charge your buds. If the earbuds are still not charging, check both the case and the earbuds thoroughly for any damage. Please note that damaged earbuds will not charge. If one earbud is damaged, the other earbud may still charge. If you find that either the charging case or the earbuds are damaged, you will need to purchase a new pair. Additionally, if your USB cable or wall adapter is damaged, you may need to buy replacements for those as well. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. If you need any further assistance with this or anything else, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Rrodcne
from Corpus Christi, Texas
Verified Purchase:Yes
I love these buds. They're easy to use and they sound fantastic! I really enjoy using them when i exercise. They are easy to set up, easy to use,easy to msintain.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Tommy
from Nyc
Expertise:Expert
Verified Purchase:Yes
AAAAAA!AAAAAAAAAAAAAAAAAAAAAAA++++++++++++++++++++
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Better than the competition
on December 6, 2024
Posted by: Wunder82
from Church Hill, MD
Expertise:Intermediate
They aren't the competitor and I think that's just fine. I've always been an android person. I'm just not into the other options. I don't have a reason, it's just my preference. These earbuds are a great improvement over the last generation, which says a lot, because they were already awesome. I love the redesign. They look nothing like the last generation and that's ok, too. The silver finish is sleek and professional looking. The battery is long-lasting and the unit charges extremely fast. The sound quality is impressive, even in a loud environment and they stay put nicely. I am very happy with this purchase and would recommend these.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Manny
from Somewhere, OH
Verified Purchase:Yes
Still getting used to it, the voice/sound adaptation feature throws me off. Not in a negative way, just made me noticed how much I speak to myself when I'm listening to a podcast and the volume automatically goes down because I comment something. To myself. Also, it does have better battery life then the Buds 2 pro. One con is that it's that the case does not have wireless charging capability
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Dava Prator
from Sanger, Texas
Expertise:Intermediate
Verified Purchase:Yes
Great noise canceling technology. Needs improvement on comfort. They hurt my ear canals after long periods of use.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
5
Response from Samsung USBy Social Commerce, December 6, 2024
Hi there Dava Prator, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We love that you are enjoying theenhanced audio quality and features of your new earbuds. We have provided links to an article to help you with the placement for a comfortable fit, and another to a video to help you change the ear tips to the size that best aligns to you. We also would recommend using the Samsung Wearables App to perform a fit test. We have lastly, provided a link to the Samsung Support Team if this experience continues or you have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
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Written by a customer while visiting Samsung US
Posted by: Pcampos
Verified Purchase:Yes
Nice sound, confortable and looks good in your ears.
Written by a customer while visiting Samsung US
Posted by: Andy
from Brooklyn, NY
Expertise:Expert
Verified Purchase:Yes
The physical design of the case and buds is awful. Unlike conventional design, the buds face ouwards when stored inside the case. For example, when trying to put the left earbud back into the case, you have the rotate the bud 180 degrees (or use two hands) so that it will face the opposite direction of how it goes into your ears. The stem of the earbud is short and not round which makes rotating it difficult and susceptible to it falling out of your hands when trying to put it back into the case.
The controls of the earbuds are not good. Pinching the earbud is not comfortable compared to tapping. The volume slider is inconsistent and requires too many repetitive inputs to go from minimum to maximum volume (and vice versa).
It is possible that these concerns were not brought up by product testers, or that they are simply not catered to my preferences, but I am still very unsatisfied with it after using it for weeks. I would recommend waiting for a new revision of these buds after they iron out the kinks. (Or use an older generation model)
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
2
Response from Samsung USBy R&R Team, December 10, 2024
It's great to hear from you, Andy! Your feedback is essential as we continue to make improvements all around. We noticed your feedback is in regard to the Galaxy Buds3 Pro. The Buds3 Pro features a brand-new design that brings you closer to incredible audio, with a shape that your ears will love. The fresh finishes and the new clear charging case help them stand out from other buds. We really appreciate your candid feedback on the Buds3 Pro and its case. Your feedback is key to our process of making changes and improvements. Regarding the inconsistent volume slider, we recommend manually restarting your Samsung earbuds if you've recently upgraded to a new phone or are switching between connected devices. This can also help resolve minor issues, such as unresponsiveness of the earbuds. Additionally, you can perform a factory reset using the Galaxy Wearable app. Please check out the attached link for detailed instructions on how to do this. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
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Written by a customer while visiting Samsung US