Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,326 Reviews)
Rating breakdown 13,326 reviews
5 Stars
9,105
4 Stars
2,166
3 Stars
938
2 Stars
525
1 Star
592
78%of customers recommend this product.
(
3,497 out of
4,511)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Hasan
from San Jose, CA
Expertise:Intermediate
Verified Purchase:Yes
Really spotty. Constantly disconnecting. Battery issues. I think I either have a faulty unit or these ear buds just suck
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, December 4, 2024
Hi there Hasan, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We know your earbuds are important to you every day for a range of tasks, and we would love to help you troubleshoot the connection and battery life of your device. We have provided links to articles below to help you with both of these experiences, and have also shared a link to the Samsung Support Team. These experts can offer additional assistance if these experiences continue or you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2
Returned. Uncomfortable. These just don't stay put
on December 4, 2024
Posted by: ChristyLeeShe
from Alexandria, VA
Expertise:Expert
About these just before Black Friday for a trade in of my Galaxy buds 2, which I love. Unfortunately, these don't live up to the hype. The controls are a pain and the overall sound quality is okay. The main problem I had is that the plastic bulb apart that sits in the outer ear is just too big and hurts my ear if I have them in longer than 20 minutes. When I started going back to using my old buds I realized I just needed to return these ones. They're just not worth it. I hope Samsung revisits their old style, as trying to look like airpods is not worth it when it sacrifices comfort.
Features
2
Performance
2
Design
1
Value
2
Response from Samsung USBy Social Commerce, December 6, 2024
Hello ChristyLeeShe, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro. We know the ideal comfortable fit of your earbuds is crucial to your continued usage and enjoyment of your earbuds. We have provided links we find helpful below to help our customers find this ideal fit at your convenience. The Samsung Wearables App can also be used at any time to perform a fit test with your earbuds. We hope you have found earbuds that best align to your preferences and needs, and we appreciate you being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Chris
from Springfield Massachusetts
Expertise:Intermediate
Verified Purchase:Yes
Great headphones, sound quality and noise canceling are great. Could use a slightly bigger battery. I wear them at work and an average of a 7 hour life is JUST too short
I would recommend this to a friend!
Features
3
Performance
4
Design
5
Value
5
Response from Samsung USBy Social Commerce, December 4, 2024
Hi there Chris, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We are thrilled to hear you are enjoying the audio quality and features of your new earbuds. We have provided a link to an article to help you with the different settings that can extend the battery life of your device. We have also shared a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Stephanie
from Reading, Pa
Expertise:Intermediate
Verified Purchase:Yes
Amazing sound, durability and overall excellent design
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Casey M
from Kentucky
Expertise:Intermediate
Verified Purchase:Yes
They're garbage. Always drop connection, if they'll actually connect in the first place. I used to like Samsung but never again. At least temu products work for a week before breaking.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, December 9, 2024
Thanks for reaching out to share your feedback on the Galaxy Buds3 Pro, Casey. We always look forward to hearing from our customers and getting your insights. The Buds3 Pro has a refreshed look and offers revolutionary sound, making it perfect for true audio lovers. With a comfortable new shape and improved hardware, they deliver the high-resolution audio experience you’ve been craving. We hate to see that you may be having challenges keeping your buds connected. If you're experiencing frequent disconnections with your Galaxy Buds, it could be linked to a weak Bluetooth connection or improper fit. Make sure the earbuds are correctly positioned in your ears for optimal performance. Additionally, verify that your Bluetooth connection is stable and that the earbuds' software is updated to the latest version. Taking these steps can help improve your listening experience. Check out the link attached for options that should help troubleshoot this. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001339/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshoot/TSG10001339/
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Written by a customer while visiting Samsung US
Posted by: Ahmad
Verified Purchase:Yes
I enjoyed using it. It has a nice shape and is the right size.
Written by a customer while visiting Samsung US
Customer Rating
3
I Guess They're Acceptable...Barely
on December 4, 2024
Posted by: BKJord
Expertise:Intermediate
Sound quality is decent. However the ear tips are so flimsy that the box keep falling out of my ears no matter what size tips I use. Also they only connect to one device at a time (no multi-point connection). Just about every decent pair of earbuds has multi-point connection in this day and time, so I don't know what Samsung's excuse is. I've been buying exclusively Samsung phones and earbuds going back to 2017, but I think I may be done at this point considering I'm less and less impressed every year with both their phones and their earbuds.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
2
Response from Samsung USBy Social Commerce, December 5, 2024
Hello BKJord, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important specific features of your earbuds are to you every day and we would love to help you troubleshoot any frustrations you may be experiencing. We have provided a link to an article to help you with the placement for a good secure fit, and recommend using the Samsung Wearables App to perform a fit test if you haven't done so already. With regards to the connection, you should be able to connect your earbuds to multiple devices and switch seamlessly between the Galaxy devices in your ecosystem. We have provided a link to the Samsung Support Team if this connection is not operating as expected or intended. We appreciate you being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
2
Good sound but bad shape
on December 4, 2024
Posted by: BIGboost
from Kansas city mo
Expertise:Expert
Both in they sound great. One in they sound good.
Have so many issues with putting them in and they won't charge. They also fit wierd so I can't work without having to push them back in. Solid headphones but better options out there if you move alot. One fell and now doesn't work had them for less than 3 months.
Have so many issues with putting them in and they won't charge. They also fit wierd so I can't work without having to push them back in. Solid headphones but better options out there if you move alot. One fell and now doesn't work had them for less than 3 months.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
2
Response from Samsung USBy Social Commerce, December 5, 2024
Hi there BIGboost, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you every day for a range of daily tasks. We would love to help you maximize your experience. For the battery of your earbuds, we recommend ensuring they are clean and dry prior to placing in the charging case, and we have provided a link to an article to help you properly clean your earbuds. For the fit, we have provided a link to an article to help you with the placement and another to a video to help you change the ear tips to the best size for you. We also recommend using the Samsung Wearables App to perform a fit test. Lastly, we have provided a link to the Samsung Support Team to assist you with the earbud that fell and answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
How to clean your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00086123/
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to clean your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00086123/
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US