Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,339 Reviews)
Rating breakdown 13,339 reviews
5 Stars
9,111
4 Stars
2,170
3 Stars
941
2 Stars
525
1 Star
592
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Michael
Expertise:Intermediate
Verified Purchase:Yes
The Buds3 Pro earbuds have awesome features and sound/call quality. The adaptive ambient sound with automatic volume dampening is very helpful, and call quality while commuting in my noisy vehicle bests any other set of earbuds I have owned previously. However, none of the ear tips provided seem to create a seal secure enough to keep the earbuds from sliding out of the ear over time, indicating room for improvement in design.
The Buds+ design achieved a great balance between sound and a secure fit, and while the Buds Live provided the ultimate experience with a secure fit, they leaked too much sound and did not provide the best listening experience unless you prefer the live (true ambient sound) experience they were designed for. Perhaps incorporating the rubber wing-like piece found on the Buds+ with the design of the next Buds Pro might be an improvement.
Additionally, the squeal upon touch that appears seemingly by random with the Buds3 Pro is truly upsetting. Some users have noted that it only happens when touching the microphones, but I have tried avoiding the mics and have still experienced this unsettling and harsh noise.
Overall, I am happy with my purchase, and hopeful that Samsung will continue to improve upon their earbuds and achieve an even better product next time around. Improved battery life would also be appreciated, but I recognize the tradeoff when you have adaptive and/or automatic features available and enabled.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
2
Response from Samsung USBy Social Commerce, November 21, 2024
Hi there Michael, thank you for taking time out of your day to share your experience with your Samsung Galaxy Buds3 Pro. We are so happy to hear how awesome you are finding the enhanced features and audio quality of your new earbuds. We would love to help you troubleshoot the audio quality you mention with the occasional squeal and have provided a link to a troubleshooting article. We have also shared a link to the Samsung Support Team if you have any questions or would like additional troubleshooting assistance with your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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Written by a customer while visiting Samsung US
Posted by: Wolno
from NY
Expertise:Expert
Verified Purchase:Yes
Great sound - have has all galaxy buds since the buds plus
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Posted by: Wolno
from NY
Expertise:Expert
Verified Purchase:Yes
Got extra for gifts - excellent response for Bluetooth buds
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Massive Upgrade
on November 16, 2024
Posted by: Breadboi96
[This review was collected as part of a promotion.] I switched from the first generation of airpods I had and I absolutely love the buds3 pro's. I got to experience new things I've never experienced before such as active noise cancelation. ANC comes in handy when I'm in a noisy environment. Also, pairing these with the S24 ultra improves my experience (love the phone too).
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent product! (Does what it says on the tin.)
on November 16, 2024
Posted by: Anonymous
from Plano, TX
Expertise:Expert
Verified Purchase:Yes
Very good for active noise cancelling, listening to Music, and equally important; phone or video calls.
The microphone is much better than on the Sony WF-1000XM5 earbuds, or the Bose QuietComfort Ultra Earbuds. Both of which I tried but returned because they were awful for phone or video calls.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Samsung User
from Maryland
Expertise:Intermediate
Verified Purchase:Yes
Quality sound and integrated well with my devices. The Wear App provides added features and settings.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: José
from Washington DC
Verified Purchase:Yes
I do not like this kind od headphones, Sounds great, it works nice. Noise canceling 1 to 10 maybe 4. Because I love Buds. Maybe this is about preference.
Features
4
Performance
3
Design
2
Value
3
Response from Samsung USBy Social Commerce, November 18, 2024
Hey there José, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We are pleased to hear you are overall happy with the audio quality, and we would love to help you with the ANC setting of your earbuds. We have provided a link to the full device manual that will highlight the ability to turn the intensity of the feature up and down depending upon your surroundings and preferences. We have also shared a link to the Samsung Support Team to offer additional assistance if you believe your earbuds are not operating as intended. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Great sound, weird problems
on November 16, 2024
Posted by: Seebuch93
[This review was collected as part of a promotion.] I do not use Galaxy AI but they sound really good and I like being able to use one at a time.
They do have charging issues in my experience and you cannot sing when you have voice controls because they will activate randomly.
Can't wait for updates and gen 4
Value
4
Response from Samsung USBy Social Commerce, November 21, 2024
Hi there Seebuch93, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We are happy to hear you are pleased with the enhanced audio quality of your new earbuds. We have provided a link to the full device manual if you are wanting to turn off the conversational awareness and be able to sing with your earbuds in uninterrupted. We have also provided a link to the Samsung Support Team if you have any questions about your Samsung products, or you believe your device is not functioning as intended. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US