Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,360 Reviews)
Rating breakdown 13,360 reviews
5 Stars
9,126
4 Stars
2,174
3 Stars
943
2 Stars
525
1 Star
592
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Sam h
from Atlanta Georgia
Expertise:Expert
Verified Purchase:Yes
Sound quality is lower than pro2
I love more my buds2 pro
I love more my buds2 pro
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
2
Response from Samsung USBy Social Commerce, November 18, 2024
Hi there Sam h, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important the audio quality of your earbuds are and we would love to help you maximize your experience and troubleshoot the audio quality. We have provided a link to an article to help you troubleshoot the functionality and another to the full device manual to help you adjust the settings to align to your preferences. We have lastly, provided a link to the Samsung Support Team if you continue to experience this frustration. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Eric T
Expertise:Intermediate
Verified Purchase:Yes
I own both the galaxy pro 2 and pro 3. The sound on the new pro 3 is much clearer and has deeper separation. It has an equalizer which is a big plus for the pro 3. I also enjoy the voice commands available in the pro 3. The adaptive sound is very helpful specially when Im walking or exercising with my wife. I find the pinch control very convenient and easy to use. It has a lot of new tech features like the auto switching / connection to 2 samsung devices. But I must emphasize that this feature only works with Samsung devices. I have 2 issue with the pro 3. The first is the clumsy design when you return the earbuds to its base. The second is the ANC on this new buds is not as good as the pro 2. The difference is small but I would expect a newer model to be better.
I would recommend this to a friend!
Features
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Great sound and good price long lasting battery 👌👌
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anyelo
Verified Purchase:Yes
I didn't like the design and the noises are heard.
Response from Samsung USBy Social Commerce, November 18, 2024
Hi Anyelo, thank you for sharing your experience with your Samsung Galaxy Buds3 Pro with us. We completely understand how valuable your earbuds are to you every day. We would be more than happy to help you troubleshoot the audio quality. We have provided a link to the full device manual that will highlight the differences between the Adaptive audio setting and the ANC setting that can be adjusted manually in the Samsung Wearables App to best align to your surroundings. We have also provided a link to the Samsung Support Team if you believe your earbuds are not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Weird sound in left every once and awhile 🤔
on November 15, 2024
Posted by: MPed
from Slc, utah
Expertise:Expert
Verified Purchase:Yes
Second time using them get a weird sound in the left bud told me take it to some battery shop. Hummm!!!!!! lost the address. Doesn't always happen but every once and a while it happens. Very disappointing!!!!!!
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy Social Commerce, November 18, 2024
Hey there MPed, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love to help you with the audio quality of your earbuds. We have provided a link to an article to help you with this matter directly at your convenience. We have also shared a link to an article to help you ensure your earbuds are clean prior to being placed in the charging case. Lastly, we have provided a link to the Samsung Support Team if this experience continues. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
How to clean your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00086123/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
How to clean your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00086123/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Ivan
from Arizona
Expertise:Expert
Verified Purchase:Yes
These are pretty amazing. I had the buds 2 and these are significantly better.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Tennisman1
from New York, NY
Expertise:Intermediate
Verified Purchase:Yes
Galaxy buds 3 Pro sounds great. It works well with my Samsung phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: James
from Miami Beach Florida
Expertise:Expert
Verified Purchase:Yes
Excellent sound, great charging, AI capable, they are amazing!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US