Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,386 Reviews)
Rating breakdown 13,386 reviews
5 Stars
9,139
4 Stars
2,183
3 Stars
946
2 Stars
526
1 Star
592
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3
Not that big of a fan
on November 11, 2024
Posted by: Sweetmist
from Pittsburgh, PA
I did a pre-order on these and replaced my ear buds pro2. These tend to not stay in my ear as well as the other pairs did and the noise canceling seem worse also.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy Social Commerce, November 12, 2024
Hey there Sweetmist, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you every day, and we would love to help you troubleshoot the fit and ANC feature of your earbuds. We have provided a link to an article to hep you with the fit, and recommend following up with a fit test in the Samsung Wearables App. For the ANC setting, we have provided a link to an article to help you with this setting. We also recommend using the sliding scale in the Samsung Wearables App to increase or decrease the ANC intensity to your preference depending on the situation. We have also shared a link to the Samsung Support Team if you have additional questions or continue to experience frustrations with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: AronG
from East Alton Illinois
Expertise:Intermediate
Verified Purchase:Yes
Great fit, big improvement in sound over previous Bud2 Pro. I would highly recommend upgrading to these especially with the discount offers.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great noise canceling technology!
on November 11, 2024
Posted by: Oceanvibes
[This review was collected as part of a promotion.] I switched over to the galaxy buds 3 pro from the powerbeats pro, the powerbeats never had enough bass to satisfy me and with the galaxy buds 3 pro I'm more than happy with the audio quality. The noise canceling technology really helped immerse myself into my music or podcasts, nothing distracted me. It is my first pair of galaxy buds and I'm more than satisfied with my purchase.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great fit, size, quality
on November 11, 2024
Posted by: Barca104
[This review was collected as part of a promotion.] I switched from the pros to the new buds 3 pro, overall I love the feel and how they fit comfortably and secure in my ear. I also like using the controls on the stem as well as the quality sound.
Value
5
Written by a customer while visiting Samsung US
Posted by: Mikeleg
from Trenton SC
Expertise:Expert
Verified Purchase:Yes
Great sound quality, ANC is unbelievable. So very happy
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Crystal
from Rochester mi
Expertise:Intermediate
Verified Purchase:Yes
The ear buds hurt my ears, it doesn't matter if i switched the ear buds to a smaller or bigger size he actually eat bud the way it rests on my inner ear hurts... pretty disappointed for how much i spent on them
Features
2
Performance
2
Design
1
Value
2
Response from Samsung USBy Social Commerce, November 12, 2024
Hi Crystal, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to be excited about brand new earbuds and not have them align to your needs and expectations. We have provided a link to an article to help you with the placement, and recommend performing a fit test in the Samsung Wearables App. We have also shared a link to the Samsung Support Team if these resources do not help you resolve this experience, and would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: JBG333
from Texas
Expertise:Expert
Verified Purchase:Yes
Sound quality and noise cancelation are phenomenal. When talking on the phone, it is somewhat hard for the other person to hear me.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Response from Samsung USBy Social Commerce, November 12, 2024
Hi there JBG333, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We love hearing you are so pleased with the overall audio quality and features. We would love to help you experience that same quality on all of your phone calls. We have provided a link to an article to help you with the call features and settings. We have also shared a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Sheer perfection in every way
on November 12, 2024
Posted by: StarRick
[This review was collected as part of a promotion.] I've owned Buds, Buds 2, and now the Buds 3 Pro and each time it gets better and better. The Buds 3 Pro are just perfect, especially the comfort and design. I could wear these all day long! One especially cool feature is when I begin to speak with someone, the music automatically drops down real low and the Buds enable external sound so I can hear whomever I'm speaking with. The new AI functionality is just an added bonus that makes me anxious to wear these every day. Another grand slam, Samsung. Well done!
Value
5
Written by a customer while visiting Samsung US