Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,391 Reviews)
Rating breakdown 13,391 reviews
5 Stars
9,143
4 Stars
2,183
3 Stars
947
2 Stars
526
1 Star
592
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Tina
from Nyc
Verified Purchase:Yes
Right bud keeps cracking when I'm on a video call. Weird.
Performance
3
Response from Samsung USBy Social Commerce, November 11, 2024
Hey there Tina, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your phone calls are to you every day. We have provided links to two articles one to help you troubleshoot the audio quality and another to reset your earbuds if necessary. We have also shared a link to the Samsung Support Team to offer additional assistance through chat if this experience continues. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
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No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Worth the upgrade!
on November 8, 2024
Posted by: JPVIII
[This review was collected as part of a promotion.] I switched to the Galaxy Buds3 Pro from another brand, and it has been well worth the upgrade! The sound quality is all you could ask for, the interchangeable eartips make them comfortable for extended wearing, and the look of them with the light on the blade make me proud to wear them around.
The accessibility features really set it over the edge. Active noise cancelling is excellent, and adaptive listening provides a very good experience so that you don't have to remove your buds when someone is talking to you.
Samsung knocked it out of the park with these!
Value
5
Written by a customer while visiting Samsung US
Posted by: Eric lee
from Chicago
Expertise:Expert
Verified Purchase:Yes
Best fit and sound and I have used alot of different ones.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
poor quality
on November 8, 2024
Posted by: george
Samsung stated that this is a durable product with an ip rating of 57, not long after I got them, the left bud stopped charging (something I have seen other people state in thier reviews, must be a common issue), so when I sent it in to get repaired (it's still under warranty) they denied repairs unless I pay close to the full price of the earbuds because of water damage. I have not submerged the buds in water at all, and they have an ip rating of 57. So that was either a lie, or my buds were defective in that category. Either way it is unacceptable and the "poor quality control " accusations are still true even after Samsung allegedly fixed it. It's a shame, because I was a samsung guy, and thought these buds would go great with my s24 ultra.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
1
Value
1
Response from Samsung USBy Social Commerce, November 11, 2024
Hi there George, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you every day, and wanting the full functionality expected. An IP rating of IP57 does not indicate that your earbuds are waterproof and immune from damage. This indicates they can exposed to some liquid. We do always recommend ensuring your earbuds are clean and dry prior to placing back in the charging case, as the salt in sweat or other minerals in liquids can be a root cause of the damage. We have provided links to the full warranty information for your device, and the Samsung Support Team if you would like to use the chat function to discuss your experience further. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful features
on November 8, 2024
Posted by: Ashep101
[This review was collected as part of a promotion.] The Buds 3 Pro have great features and sound great! I use them at work and don't feel any discomfort using them for hours at a time, which is easy to do with the great battery life. The voice controls are one of my favorite features. Which is just one of the great things these buds can do with Galaxy AI built in!
Value
5
Written by a customer while visiting Samsung US
Posted by: Andy
from San Bernardino, CA
Expertise:Expert
Verified Purchase:Yes
This new set of buds are drastically better than the Buds2 pro I had previously.
They sound better, they are nicer to use, and most importantly of all I don't accidentally trigger the touch controls when trying to reposition it in my ear like I did with the buds2 pro. They seem to fit better as well but that's subjective. Also the transparency mode is GREAT! Especially compared to the Sony WH-1000XM4s.
There is one annoyance, it could be a 'feature' triggering but I'll have them in ear, a chime will go off like if they think they came off my ear and pause randomly. I might need to go the settings to disable it because it's annoying.
They sound better, they are nicer to use, and most importantly of all I don't accidentally trigger the touch controls when trying to reposition it in my ear like I did with the buds2 pro. They seem to fit better as well but that's subjective. Also the transparency mode is GREAT! Especially compared to the Sony WH-1000XM4s.
There is one annoyance, it could be a 'feature' triggering but I'll have them in ear, a chime will go off like if they think they came off my ear and pause randomly. I might need to go the settings to disable it because it's annoying.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Social Commerce, November 13, 2024
Hi there Andy, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are so happy to hear you are enjoying the enhanced audio quality of your new earbuds. We have provided links to the full device manual to help you with the settings, and to the Samsung Support Team if you would like one on one assistance with the settings that detect your earbuds in your ear. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Houston Texas
Expertise:Intermediate
Verified Purchase:Yes
I love them. They block all the outside noise, that is amazing because you are able to enjoy you favorite music at all time.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Guillermo l
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Excellent buds. I love, They are very comfortable and the sound spectacular
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US