Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,391 Reviews)
Rating breakdown 13,391 reviews
5 Stars
9,143
4 Stars
2,183
3 Stars
947
2 Stars
526
1 Star
592
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Mr Samsung
from Louisiana
Expertise:Intermediate
Verified Purchase:Yes
Amazing!! Nice fit, incredible sound, and slick design!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best pair of headphones phones
on November 7, 2024
Posted by: Coco
from Florida
I just received mine such an easy set up and the most comfortable pair of headphones I ever had the sound quality is amazing making a phone call it is very clear. For the price you can not beat this!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
They suck
on November 7, 2024
Posted by: Raistlin07
Just got these and the case errors out everyday and won't charge the buds, taking them back and asking for a refund
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, November 8, 2024
Hey there Raistlin07, thank you for sharing your experience with your Samsung Galaxy Buds3 Pro with us. We understand how frustrating it is to have a new device that is not meeting your expectations. We have provided a link to the Samsung Support Team if you would like to discuss this matter one on one and come to a resolution with your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great sound
on November 7, 2024
Posted by: Frosty007
[This review was collected as part of a promotion.] I like the sound of these new buds. I also like the ambient sound feature.
Value
5
Written by a customer while visiting Samsung US
Posted by: ChasM
from Upstate, NY
Verified Purchase:Yes
These are very good, and I would purchase them again.
*What I like is the sound is great. Even better than the buds+ that were always good for me. *Sound cancellation works well until they start to slip out. *When it works, the adaptive sound works well. *I like being able to control the volume from the ear piece. *FINALLY! Voice control. Start, stop music. Answer, decline calls. I used to do that with another brands head set almost 10yrs ago. Why did this option not happen sooner.
*What I dont care for is the fitment. When they are in, they fit well, but they don’t stay in without pushing them back in occasionally. They didn't come with other ear pieces to try, so I have to deal with these with no options. Even the directions says to try them but not included. Why? *The adaptive sound waits until i talk before picking up ambient noise. So if someone speaks to me, i have to ask them to wait, while i talk to get the ambient sound on. An update to do this by decibel level would be better. Noise cancellation should kick in after a certain decibel level and kick off when under that. I dont like the back and forth between the two when there shouldn't be. *Pinching to stop or start music doesn't have an audible tone. An update to correct that would be nice (there is a tone with voice controls). In bad reception, i dont know if it is me not pinching it correctly or the reception. Also tapping was easier then pinching like the buds+. *Battery life isn't as good as i expected. About 7hr of music without the built in lights on. Still not to bad though. Just was hoping for better.
Overall, I'm happy with the upgrade from my Buds+
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
4
Response from Samsung USBy Social Commerce, November 8, 2024
Hi there ChasM, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We absolutely love hearing that you are such an enthusiastic user of the new voice controls and overall pleased with the features and functionality of your new earbuds. We have provided a link to an article to help you with the placement for a secure fit, and recommend doing a fit test in the Samsung Wearables App as a follow up. We have also provided a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
1
Poor design
on November 7, 2024
Posted by: Larson833
Expertise:Expert
These are the worst ear buds I've ever owned I'm on my second pair and the wife just sent hers in for repair as well. The charging and pair of these are garbage it's a major design flaw
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, November 8, 2024
Hello Larson833, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it must be to have a brand new device that is not meeting your expectations and operating as intended. We have provided a link to the Samsung Support Team to offer additional assistance through chat if you would like. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Chuck
from Washington Louisiana
Expertise:Expert
Verified Purchase:Yes
Love these earbuds and i highly recommended it awesome sound too
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Don't buy them!
on November 7, 2024
Posted by: Cevey2003
DO NOT BUY THESE BUDS! Me and my buddie bought these. There's an issue with the charging case or the buds. You think they are charging and sometimes one maybe charging and the other isn't. Until Samsung fixes this issue I would recommend not getting them. I called Samsung and was told to take them to a repair shop.
Response from Samsung USBy Social Commerce, November 8, 2024
Hey there Cevey2003, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have a brand new device that is not operating as intended. We do have a few options available for repair if it is not convenient for you to take your earbuds to either a Samsung Experience Store or UBreakIFix location. We have provided a link to the Samsung Support Team if you would like to discuss a mail in repair option. We appreciate you being a Samsung customer, and look forward to assisting you further. -Elizabeth
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Written by a customer while visiting Samsung US