Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,398 Reviews)
Open Ratings Snapshot
Rating breakdown 13,398 reviews
5 Stars
9,147
4 Stars
2,185
3 Stars
947
2 Stars
526
1 Star
593
78%of customers recommend this product. 
(
3,497 out of 4,512
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2 out of 5
2
Hurts the ears
on November 5, 2024
Posted by: Anonymous
Verified Purchase:Yes
Hurts the ears with the silicone tips, and it didn't get better after buying memory foam
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, November 6, 2024
Hi James Purkey, we appreciat your feedback on your Samsung Galaxy Bud3 Pro. We understand how important a comfortable fit of your earbuds is to you every day, and we would love to help you troubleshoot the fit of your earbuds, and have provided a link to an article tohelp you with the placement. We also recommend doing a fit test with your earbuds in the Samsung Wearables App. We have also provided a link to the Samsung Support Team if you would like to discuss this experience further, or have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Shady business & product is not what you think.
on November 5, 2024
Posted by: 1st and Last Samsung
from VA
Expertise:Expert
Verified Purchase:Yes
None of the marketed functions work with anything other than a Galaxy phone. Theoretically it should still connect to other phones and be usable as basic earbuds, but it wouldn't even do that. Samsung takes 10% of the cost for their "restocking fee" on the return for a broken product. Don't buy from Samsung.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, November 6, 2024
Hi there 1st and Last Samsung, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how exciting some of the Galaxy AI features of the earbuds are including the Live Translate feature. These features do come from compatigble Galaxy phones that function through the earbuds. You can always use them as earbuds connecting through Bluetooth to your device. We have a great article we have linked below that helps our customers with this connection. We have also shared a link to the Samsung Support Team if you have any additional questions. We appreciate you being a Samsung customer. -Elizabeth
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Updated buds are much better
on November 5, 2024
Posted by: Kevin
Verified Purchase:Yes
Much improved designed. I had the original Galaxy Buds Pro, and they sounded great but never stayed in my ears. It was very frustrating. These sound great and stay in my ears. I can even fall asleep with them in
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great sound, but some minor issues
on November 5, 2024
Posted by: OKrutko
from Clinton, IA
Expertise:Intermediate
Overall, it's a good product; I've been using it for over a month now. However, I've started noticing a small issue: sometimes the left earbud doesn’t charge in the case, so I have to keep an eye on it. The noise isolation was better in the Galaxy Buds 2. That said, the charging speed in the case and the sound quality are really impressive! And an extra star for the futuristic lighting effect.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, November 7, 2024
Hi OKrutko, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We love hearing you are enjoying the enhanced features of your new device. We have provided a link to the full device manual to help you with the audio settings. The ANC setting of this device can be increased or decreased based on your surroundings and preferences. We appreciate you being a Samsung customer. -Elizabet
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Samsung Earbuds made
on November 6, 2024
Posted by: Techy3
[This review was collected as part of a promotion.] Upgraded my samsung earbuds to Galaxy earbuds 3 Pro. These are by far the best earbuds that I owned from samsung. I switched to these earbuds for AI features. Translate to a different language. Very helpful when communicating in a diverse work environment.
Use them for everything, streaming, ambient sound is amazing works great, clarity of is crispy clear, and AI features helps makes my life easier.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Do yourself a favor and get these!!!!!
on November 6, 2024
Posted by: Cynthia
Verified Purchase:Yes
Nice quality! The sound is amazing it's so clear! The one thing is i wish they had even smaller ear pieces. The ones that come with are good, but my canal is smaller.
Response from Samsung USBy Social Commerce, November 6, 2024
Hello there, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We are so happy to hear you are enjoying the audio quality and features of your device. We do recommend performing a fit test with your earbuds in the Samsung Wearables App. This can help you with adjustment recommendations as you mention having smaller ears. We have also shared a link to the Samsung Support Team if you have questions or would like to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Better than Air-Pods?
on November 6, 2024
Posted by: Chris
from Florida
Expertise:Expert
Verified Purchase:Yes
Overall, the Galaxy Buds Pro 3 are quality headphones. The redesign is a nice change from last year's model. More color choices would have been nice or at least a black option. The titanium color works though and the ability to see through the case is a neat design. I will say that the ANC doesn't completely omit noise like the Air Pods Pro do, but it's pretty close. Having a built in equalizer to adjust sound preferences is nice. Sound quality is to be expected with the dual drivers and call quality has improved tremendously. Whether it's wind or people talking in the background, the noise levels are minimal. One thing I wish Samsung would have included and that's a case for the Buds 3 Pro. This is a must, because they're slippery and susceptible to dropping and/or scratches.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, November 7, 2024
Hey there Chris, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro. We are so happy to hear you are overall pleased with the features and functionality of your new earbuds. For the ANC setting, if you haven't done so already, you can use the Samsung Wearables App on your device to increase or decrease the intensity of the ANC on a sliding scale. We have provided a link to the Samsung Support Team to offer additional assistance or answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best buds of the Galaxy
on November 6, 2024
Posted by: urielchsh
[This review was collected as part of a promotion.] The Galaxy Buds 3 Pro redefine what it means to have truly smart earbuds. Samsung has equipped these with Galaxy AI, which enhances the listening experience by making the earbuds more intuitive and responsive. One of the biggest advantages of the Galaxy Buds 3 Pro is their voice control capabilities, which are powered by Galaxy AI. Simply say “volume up” or “volume down,” and the earbuds respond instantly without any interference. You can also control playback with phrases like “next song,” “previous song,” “stop,” or “play music”—all hands-free, making these buds perfect for anyone on the go.
Galaxy AI also optimizes the way these earbuds handle active noise cancellation and ambient sound modes. Switching between them feels natural and seamless, adapting to your surroundings intelligently. Whether you’re in a noisy area or just need a bit of environmental awareness, Galaxy AI makes sure you’re always in the ideal listening mode. Plus, with Samsung's Bixby assistant, you can even use voice commands to change modes instantly.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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