Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,440 Reviews)
Open Ratings Snapshot
Rating breakdown 13,440 reviews
5 Stars
9,177
4 Stars
2,194
3 Stars
950
2 Stars
526
1 Star
593
78%of customers recommend this product. 
(
3,497 out of 4,512
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
Zero performance
on April 27, 2025
Posted by: Camus
I am disappointed by this Galaxy buds3 pro. The right bud does charge anymore after 4 months that I bought it.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 28, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Camus. We hate to see that you're facing challenges with the right bud not charging. At Samsung, we strive to provide high-quality audio experiences, and we understand how frustrating it can be when a product doesn't meet your expectations. Be sure to check and make sure there are no debris or moisture on the contacts of the buds and the case. If this persists, we may need to take a further look. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you're still within the warranty period, we encourage you to reach out to our customer support team for assistance. They can guide you through the troubleshooting process and help determine the best solution for your situation. Your satisfaction is important to us, and we appreciate your feedback as it helps us improve our products. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Review your f the airbuds
on May 6, 2025
Posted by: SAEmbesan
from Alaska
Expertise:Intermediate
Verified Purchase:Yes
It has s serving the right purpose.. the only comment i can say is that it doesn’t disconnect to the unit even when the air-buds is not being worn anymore.. the sound is nice..
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 7, 2025
Thank you for sharing your thoughts about the Galaxy Buds3 Pro, SAEmbesan. We're pleased to see that you're enjoying the sound quality, as it really enhances your listening experience. To disconnect the buds, just make sure to place them back in their charging case, which helps preserve battery life for your next use. We appreciate your feedback and hope you continue to enjoy your Galaxy Buds3 Pro! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love my Buds
on May 17, 2025
Posted by: Iroc z
from New york
Verified Purchase:Yes
I love my new ear buds connected flawlessly, sound is amazing, very comfortable
I would recommend this to a friend!
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 19, 2025
Thank you so much for sharing your experience with the Galaxy Buds3 Pro, Iroc! We love to see that you found the connection seamless and the sound quality exceptional. It’s great to see that they provide the comfort you need for long listening sessions. We hope you continue to enjoy the immersive sounds that the Galaxy Buds3 Pro provides. If you have any more thoughts or questions, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
MAJOR Connection Issues
on July 21, 2025
Posted by: ColeCav
Have had consistent connection issues with the left earbud. I've already sent it in once to be repaired through Samsung but the problem remains. They took a serious step back with this series. Very poor build quality.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, July 22, 2025
We appreciate you sharing your experience with the Galaxy Buds3 Pro with us, Cole. Your feedback is greatly appreciated as we continue to make improvements and changes. We hate to see that you've had some challenges with the connection with the left earbud. If your earbuds disconnect frequently, it may be due to a poor Bluetooth connection or wearing them incorrectly. Please make sure that the earbuds are properly inserted into your ears, that your Bluetooth connection is secure, and that the software on your earbuds is up-to-date. This can help enhance the connectivity experience. Be sure to check out the link attached for more troubleshooting options that may help you get this resolved. If this persists, please do not hesitate to reach out to us so that we can provide further assistance. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Beautiful but flawed
on July 27, 2025
Posted by: Anonymous
from Massachusetts, MA
Expertise:Intermediate
Verified Purchase:Yes
It stopped charging within 4 months, it's beautiful but flawed
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
4 out of 5
4
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, July 28, 2025
Thanks for reaching out to us, Adesegun. We appreciate your feedback on the Galaxy Buds3 Pro! It's great to see that you think that the buds are beautiful. However, we see that you may be experiencing some challenges trying to get your buds to charge. If your Samsung Galaxy Buds are not charging, start by cleaning the charging contacts on both the earbuds and the case with a dry cloth. Ensure the charging cable and case are from Samsung and are properly connected. If the concern persists, try restarting the earbuds and checking for any debris in the charging pins. Be sure to check out the link for additional troubleshooting steps if needed. Keep in mind that Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, which provides extended protection and extra support. If you continue to have challenges charging your buds, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Step down from prior gen
on July 28, 2025
Posted by: Not a fan
Expertise:Intermediate
Terrible fit, though the fit test assess it as good. Nearly impossible to change the bud tips, I'm not sure why that change was made. Have a noticeable hiss coming through the right earbud when ANC is on, which makes the off setting much more comfortable for usage. These just become overpriced generic earbuds at that point. I personally dislike the stem pinch controls, though some may prefer it to the tap controls of the 2 pro.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy R&R Team, July 29, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro. We noted your concern about the fit, and it’s important to use the right-sized ear tips to ensure comfort and optimal audio quality. Ensure there are no gaps between the ear tips and your ears, and if you need assistance with changing them, we have a helpful guide available. After selecting the correct tips, check for the L and R markings to insert them properly and adjust them for a comfortable fit. Running the earbud fit test in the Galaxy Wearable app can also enhance your experience. Regarding the hissing sound with you buds, it may come from the sub-microphone adjusting the audio based on the selected mode. Touching or covering this area while inserting or adjusting the earbuds can sometimes cause unintended sounds. We hope these suggestions help improve your experience! If any of this persists, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Can't handle sweat
on September 14, 2025
Posted by: Kentk
from Vermont
Expertise:Intermediate
Will not handle sweat. The case does not handle sweat will break causing damages that cost just as much as new ones. Even if you workout casually do not get these. There are cheaper and better earbuds that can handle sweat.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, September 15, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Kentk! We completely understand your concerns about sweat and its impact on performance. The Buds3 Pro are designed with an IP57 rating, providing protection against moisture. However, since they aren’t waterproof, it's important to take care, especially after workouts. To keep your buds in top-notch shape, if they do get wet from sweat or rain, please gently pat them dry with a soft cloth and let them air-dry for at least 12 hours before using them again. This will help maintain their excellent sound quality. Samsung also offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you have any questions or need assistance, please reach out to us at Samsung Support. Your feedback is valuable, and we’re here to help! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Garbage
on September 18, 2025
Posted by: Jon P
from Wichita, KS
Expertise:Expert
I've had several Galaxy Buds but man, these are the hottest of garbage out of all of them. Any amount of moisture, they wont charge. If they aren't touching somewhere to sense your skin, they will jump in and out of noise cancelling which is the most annoying feature/bug I have ever dealt with. Hard pass these guys.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 18, 2025
Thanks for sharing your love for the Galaxy Buds3 Pro, Jon! We’re happy to see that they fit comfortably and deliver great sound. To keep your buds in top shape, we recommend cleaning and drying them if they get wet. To help resolve the challenges with charging, we urge you to check out the link attached for troubleshooting options. Also, make sure your buds are updated using the Wearable app to ensure that your buds are working at their best. Samsung offers a 12-month limited warranty for manufacturer's defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you continue to experience this, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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