Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,440 Reviews)
Open Ratings Snapshot
Rating breakdown 13,440 reviews
5 Stars
9,177
4 Stars
2,194
3 Stars
950
2 Stars
526
1 Star
593
78%of customers recommend this product. 
(
3,497 out of 4,512
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
Buds 3 pro
on October 25, 2024
Posted by: John Charlton
from Arizona
Expertise:Intermediate
Verified Purchase:Yes
Excellent features. Great quality and superb sound.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Best Galaxy buds Ever
on October 25, 2024
Posted by: Rdmac86
[This review was collected as part of a promotion.] I have owned 3 different versions before these and I'm blown away with the fit, sound quality and the voice features with Galaxy AI are incredible
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, November 15, 2024
Hi Rdmac86, thank you for sharing your feedback on your Samsung Galaxy Buds3 Pro. We are absolutely ecstatic to hear how much you are enjoying the audio quality and new Galaxy AI features of your earbuds. We have provided a link to the full device manual to help you also use features like voice controls to further enhance your experience. We have also provided a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Sound
on October 25, 2024
Posted by: MissBritt90
[This review was collected as part of a promotion.] I was initially skeptical in reading the older reviews for these earbuds, but I am glad i
I decided to buy them (especially since it require I switch from my older buds). They are great. I mostly use them to facilitate online meetings and the noise cancelation is fantastic.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great buds!
on October 25, 2024
Posted by: Markksd
[This review was collected as part of a promotion.] Upgraded from the buds w pro, wasn't a big fan of the stem design, however the sound is an improvement from the buds 2 pro. Updates have really helped sound quality, fitment could use some tweaking, overall great buds!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Right bud won't charge.
on October 25, 2024
Posted by: Anonymous
from Atlanta, GA
Expertise:Expert
Verified Purchase:Yes
One bud won't charge. I have barely had them a month.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
3 out of 5
3
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, October 28, 2024
Hi there Vince Jones, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have a brand new device that is not operating as intended or expected. We would love to help you further troubleshoot this experience and fully love your new earbuds. We have provided for your convenience links to the Samsung Support Team and warranty information for your device. You can reach out to these experts through chat to work towards a resolution. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Samsung Warranty
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Garbage
on October 26, 2024
Posted by: James
Verified Purchase:Yes
Terrible. The earbuds every time I inserted them in my ear made a very high pitched squeal that hurt my ears. I returned them and requested my earbuds pro 2 back. I never had that issue with those.
Response from Samsung USBy Social Commerce, October 28, 2024
Hi James, we appreciate you taking time out of your day to share your experience with your Samsung Galaxy Buds3 Pro with us. We completely understand how frustrating it is to have this experience you mention with the audio quality. This occurance usually happens when the microphone of your earbuds are obstructed during placement and adjustment. We are happy to hear you have found your ideal earbuds in the Samsung Galaxy Buds2 Pro, and hope you'll reach out to us again if you have questions or would like to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great, but...
on October 26, 2024
Posted by: Kay Pee
Expertise:Intermediate
Verified Purchase:Yes
Sound quality is excellent! However I don't like the fact that the buds can not be turned off without placing them back in the case. I wasn't aware of that prior to purchasing. Also, like with most bud type headphones, secure fitting is an issue. Sometimes the buds move around in my ear especially during workouts and perspiring. Someone should invent the earpiece that conforms to the inner ear for a more personalized fit.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, November 15, 2024
Hi there Kay Pee, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We are so happy to hear you are overall pleased with the usage of your earbuds every day. We would love to help you with the fit of your earbuds if you would like. We have provided a link to an article to help you with the placement, and recommend performing a fit test in the Samsung Wearables App. We have provided a link to the Samsung Support Team as well to offer additional assistance if you are interested with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great
on October 26, 2024
Posted by: Joseph
from New Hampshire
Expertise:Intermediate
Verified Purchase:Yes
Great TW headphones. Comfortable and the battery lasts a long time.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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