Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,440 Reviews)
Rating breakdown 13,440 reviews
5 Stars
9,177
4 Stars
2,194
3 Stars
950
2 Stars
526
1 Star
593
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5
Very clear sound
on October 23, 2024
Posted by: SamsungGal194
[This review was collected as part of a promotion.] I use my earbuds at work, around the house, or just hanging out and the sound is always clear and crisp. The noise canceling effect when I have both earbuds in unbelievable and nice when you're in a noisy space.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great and Easy to use
on October 23, 2024
Posted by: Reaper012002
[This review was collected as part of a promotion.] These buds are amazing.The sound quality and the ability to pair to my phone has been phenomenal. It has amazing features. The galaxy AI that it has rocks and makes them so much more than they were originally designed for. The song quality is great. Battery. Life is good and the case that comes up makes it very easy and very portable.
Value
5
Written by a customer while visiting Samsung US
Posted by: StupidNephilim
from Chesterfield, MI
Expertise:Beginner
Verified Purchase:Yes
The sound needs a bit of improvement, in my opinion. However, I absolutely love the adaptive sound. Now I can wear my buds while driving and still hear everything around me. The siren detector is really cool too. They're a bit expensive. I had to use my Samsung Financing to get them.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
3
Response from Samsung USBy Social Commerce, November 21, 2024
Hi there StupidNephilim, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We are happy to hear you are enjoying the use of your earbuds in your car while being able to have the safety of surrounding awareness. We would love to help you troubleshoot the overall audio quality and help you align the settings to your listening preferences. We have provided a link to the full device manual and the Samsung Support Team to help you in this exploration. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Ido zemach
Verified Purchase:Yes
Great build put it disconnects for a couple of seconds a lot in certain situations which is very annoying
Response from Samsung USBy Social Commerce, October 24, 2024
Hi there Ido Zemach, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are pleased to hear you are overall happy with the usage of your earbuds, and we would love to help you troubleshoot the Bluetooth connection of your earbuds. We have provided a link to an article to help you with this experience at your convenience. We have also shared a link to the Samsung Support Team if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
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Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
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Written by a customer while visiting Samsung US
Posted by: Kerry P
from Kansas City, MO
Expertise:Expert
Verified Purchase:Yes
I had the Buds2 Pro which I truly enjoyed but they did not fit well in my ears despite changing out the tips, so reading reviews and watching videos on these new Buds3 Pro I assumed the quality all around was going to be much better. They are more comfortable, but they don't seem to seal any better and the ANC is actually worse than the older ones and they pop and crack with loud noises, and don't cancel out noise very well in comparison to other ANC devices.
I did change out the tips for more flanged tips that hold better in the ear and seal better, but even with those they don't seem to want to stay in my ears and the ANC doesn't want to drain out sound as well as I would hope
One thing that would be a nice additional feature is the ability to turn on/off the lighting on the ear buds through the app so they can be quick adjusted based on your environment.
Overall really they are still great.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
2
Response from Samsung USBy Social Commerce, October 24, 2024
Hi there Kerry P, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We are pleased to hear you are overall happy with the usage of your new earbuds, and we would love to help you troubleshoot the features that are causing frustration and help you maximize your overall experience. We have provided a link to an article to help you with the overall audio quality, and another to the ANC setting. We have also shared a link to the full device manual to help you with the settings in the Samsung Wearables App regarding the sliding scale for the ANC setting that can be turned up or down in intensity depending upon your surrounding. We have also shared a link to the Samsung Support Team if you would ever like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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X
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No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Nathan
from Maysville, Ky.
Expertise:Intermediate
Verified Purchase:Yes
I love these Buds 3 Pro! A wonderful upgrade from the Buds 2 Pro's. It cuts out background noise so much better than the Buds 2 Pro and let's in automatically the things you need or want to hear. Great pair of earbuds. Love the pinch and swipe controls.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jason
Expertise:Expert
Verified Purchase:Yes
The sound and noise cancelation is better but while in my ear, it consistently fall out. I recently had it on a 3 hour flight and it must have fallen out 5 times while I was sleeping. Mostly when my head was leaning to the side. Other than that, it is better than the previous model
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
4
Response from Samsung USBy Social Commerce, October 24, 2024
Hi Jason, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We are happy to hear you found the new Adaptive Noise Canceling setting to be enjoyable for your usage. We would love to help you with the fit of your earbuds and have provided a link to an article to help you with the placement, and recommend doing a fit test in the Samsung Wearables App as a follow up. We have also shared a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Sterling
from Manhattan, KS
Expertise:Intermediate
Verified Purchase:Yes
Best earbuds I've had to date. The bass, treble and mids are so clear. I actually took a phone call while mowing my yard and the person on the other end didn't know it...active noise cancelation rocks. They make my Buds2 Pro look simple.
I wish they didn't have to dupe the air pods design though.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US