Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,440 Reviews)
Rating breakdown 13,440 reviews
5 Stars
9,177
4 Stars
2,194
3 Stars
950
2 Stars
526
1 Star
593
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: REMII
from LAS VEGAS NV
Expertise:Intermediate
Verified Purchase:Yes
The product has good sound and works with everything i have done. the product box is missing the different ear sizer pieces and they do not stay in my ears for long periods of time they slowly work there way out other then that they are a good products for calls and music.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
3
Response from Samsung USBy Social Commerce, October 22, 2024
Hi there REMII, thank you for sharing your experience with your Samsung Galaxy Buds3 Pro with us. We know the ideal fit of your earbuds is crucial to your enjoyment and prolonged usage. We have provided a link to the Samsng Support Team to help you with the missing accessories for your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Batu
Verified Purchase:Yes
My voice sounds robotic and cuts in and out during phone call
Response from Samsung USBy Social Commerce, October 22, 2024
Hello Batu, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you troubleshoot the microphone of your device and have great hands free phone call experiences. We have provided a link to two articles to help you troubleshoot the audio quality and use the call settings and features on your device. We have also shared a link to the Samsung Support Team if this experience continues and you would like additional assistance or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best ear buds I've owned to date hands down!
on October 22, 2024
Posted by: Jason Bean
Expertise:Expert
Verified Purchase:Yes
I'm loving my Galaxy Buds3 Pro's! From the sleek design and hardware to the features that let me adjust the light settings, the sound quality is superb and crystal clear. The technically advanced charger/case with the clear lid and seemless battery capabilities give it a 5 start rating from me!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: reyy
from new orlean, LA
Expertise:Expert
Verified Purchase:Yes
i like how clear they sound and the fact when I'm on the phone no one can hear the background noise is suprising for me
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Yolanda
from California
Expertise:Intermediate
Verified Purchase:Yes
These ear buds are the best! Samsung out did themselves with the new design.
I would recommend this to a friend!
Features
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Incredible performance
on October 22, 2024
Posted by: Andres
[This review was collected as part of a promotion.] The sound quality is fantastic, with deep bass and crisp highs that make music and podcasts sound immersive and detailed. Whether I'm listening to an upbeat playlist during my walk or catching up on a podcast, the audio clarity is unmatched. The active noise cancellation feature is another standout, intelligently adapting to the environment. It helps block out the sounds of the outside world when I need to focus but allows ambient noise to filter through when it's necessary, such as during outdoor walks where safety is key.
The Galaxy AI capabilities in the Galaxy Buds3 Pro really shine in how they anticipate needs and personalize the experience. They can automatically switch between noise cancellation modes depending on the environment, without me needing to lift a finger. This AI-driven feature is particularly helpful during walks, as it transitions smoothly when I move from a quiet neighborhood to a busy street. The AI also adjusts the sound levels based on what I’m listening to and learns my preferences over time. It’s incredible how intuitive these buds are—they almost seem to think for themselves. What also makes the Galaxy Buds3 Pro perfect for my daily walks is their ergonomic design. They're lightweight and fit snugly, staying in place even when I'm picking up the pace. I barely notice them, yet they deliver such a rich sound. And with their water-resistant design, I never worry about them getting damaged if I get caught in a drizzle. . Picture taking by s24 Ultr😀
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Quality!
on October 22, 2024
Posted by: DanThaMan
[This review was collected as part of a promotion.] I am so happy I decided to update my Bluetooth experience to the Galaxy Buds3 Pro! There are so many cool audio settings that you can choose from that I didn't have with my last pair of ear buds. I don't know of Galaxy AI is used for this device, but you can immediately tell a difference in the reduction of environmental sounds as soon as you initiate the noise canceling audio settings. Even without playing any audio you can tell it's working. I am most impressed!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Smelly, ANC hisses
on October 22, 2024
Posted by: Shmoop
These STUNK. Literally smelled like burning plastic. Didn't wash off. It was a known issue at the release but I guess they didn't fix all of them yet. The ANC also has an unusually loud hiss. Pro 2 ANC had no such issue
On top of that the idiotic triangle stem is unusually hard to get into the case. You want to be able to do it in the dark, with ease, not fiddling and dropping them. Went with a different brand after realizing they make better earbuds for cheaper. Its a shame because sound quality and comfort were great but there is way more competition these days. I'd wait till they fix their issues. I returned them
Response from Samsung USBy Social Commerce, October 22, 2024
Hi Shmoop, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have a brand new device that is not aligning to your expectations. We have a range of resources to help you troubleshoot any frustration you are experiencing. We have also shared below a link to the Samsung Support Team to help you with any questions or out of the ordinary experiences you may be having. We appreciate you being a Samsung customer, and hope you have found a pair of earbuds you love using on a daily basis. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US