Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,440 Reviews)
Open Ratings Snapshot
Rating breakdown 13,440 reviews
5 Stars
9,177
4 Stars
2,194
3 Stars
950
2 Stars
526
1 Star
593
78%of customers recommend this product. 
(
3,497 out of 4,512
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2 out of 5
2
Great buds but extremely poor quality and support
on October 21, 2024
Posted by: AneetK
Expertise:Expert
Great product, extremely poor design and support. The tip breaks every time you try to replace it. The product came with small tip. I tried replacing it with medium tip and it broke. I had to mail it bcse the local repair senter said they can't repair Buds 3 Pro. It took over 2 weeks for repair. I tried medium and realized the small tip worked better. Tried pulling off the medium tip to replace it with small and it broke. I just created a ticket for repair. Samsung needs to fix the design of the tip and replace all the old buds. I also hear a lot of static while putting the buds in my ear. Once in it works fine. Sound quality is excellent and I love the voice command. Unfortunately I am not able to enjoy it due to the poor design and quality. Very asd about this purchase
Features
4 out of 5
4
Performance
4 out of 5
4
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, October 22, 2024
Hey there AneetK, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love to help you have the best possible experience with your device. We have provided a link to a video to help you change the ear tips in the future ifnecessary with ease. We have also shared a link to an article to help you troubleshoot the audio quality of your earbuds. We have lastly shared a link to the Samsung Support Team if you have questions or continue to experience any frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Disappointed.
on October 24, 2024
Posted by: Robb with 2 Bs
from PNW
Expertise:Intermediate
Verified Purchase:Yes
Ear bud design was horrible, the way they fit in the case was weird and awkward to remove or put back in, they dont sound nearly as good as my Buds 2 Pros. Didnt like the stem design, hope they go back to the other form factor rather than copy other product designs. Sent back the earbuds and the case, Samsung said there was no case in the box and charged me for it.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, October 25, 2024
Hi there Robb with 2 Bs, we appreciate your eedback on your Samsung Galaxy Bds3 Pro. We completely understand how important the ideal listening experience is to you every day. We have provided a link to the full device manual to help you adjust the audio settings to best align to your listening preferences. This can also help you with the new stem design and the touch settings with this feature. We have lastly provided al ihnk to the Samsung Support Team. You can reach out to them through chat if you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Mixed review some bad some good
on October 21, 2024
Posted by: Sophia
from New jersey
Expertise:Intermediate
Verified Purchase:Yes
Firstly the design isnt great because it does not fit well in ear and falls out easily. Secondly the charge lasts 5 hours tops and so i have to switch out every 5 hours. They are new so they shouldnt be defective but i think they are. Looks great and sounds great. Just need to fix these issues then ill update my review.
Features
2 out of 5
2
Performance
3 out of 5
3
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, October 22, 2024
Hey there Sophia, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand howvaluable your earbuds are to you and we would love to help you troubleshoot any frustrations and have the best experience possible. We have provided links to articles to help you with the fit and battery of your earbuds. We also recommend performing a fit test with your earbuds while connected in the Samsung Wearables App. We have also provided a link to the Samsung Support Team to offer additional assistance if you continue to experience frustrations or have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great improvements, always room for more.
on October 21, 2024
Posted by: JRead
Expertise:Intermediate
Verified Purchase:Yes
Excellent added features, shorter battery life than the Buds2 Pro.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, November 22, 2024
Hey there JRead, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We are thrilled to hear you are enjoying the enhanced audio quality and features of your new earbuds. We have provided a link to an article to help you maximize the battery life of your device. We have also shared a link to the Samsung Support Team if you believe any of your Samsung products are not operating as intended or you have any questions. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Ken Loves Samsung.!¡!.
on October 21, 2024
Posted by: KingAquarian
Verified Purchase:Yes
Samsung never fails.
Love all the features that samsung packed into these.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Much needed upgrade
on October 21, 2024
Posted by: Buds3user
[This review was collected as part of a promotion.] Coming from the buds 2 pro these are so much better for running with. Stay in your ears so much better and the adaptive noise cancelling is great. Love that you can use the Galaxy AI to just talk to control the music by speaking without pressing any buttons
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Is wonderfull how they powered with ai
on October 21, 2024
Posted by: Reytery
[This review was collected as part of a promotion.] I use my device specially when I go to work helps me everyday to forget about problems in my day, I can easy used my galaxy buds powered with ai to do mostly of my daily activities
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, November 22, 2024
Hi there Reytery, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We are so happy to hear that the enhanced audio quality and introduction of Galaxy AI are helping you in so many ways during your day. Please, reach out to us again any time with additional feedback or if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent!!
on October 21, 2024
Posted by: Zf6_
from Usa
Expertise:Expert
Verified Purchase:Yes
Great pass through. This is on par with air pods pro 2.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
3 out of 5
3
Value
4 out of 5
4
Written by a customer while visiting Samsung US
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