Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,441 Reviews)
Rating breakdown 13,441 reviews
5 Stars
9,178
4 Stars
2,194
3 Stars
950
2 Stars
526
1 Star
593
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: SIMON
from Texas
Expertise:Beginner
Verified Purchase:Yes
The fit is not quite the best. There is always a high pitch when I try to adjust them in my ear. Although the do last 6 hours of continuous run which is ok.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy Social Commerce, October 21, 2024
Hello Simon, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable your earbuds are to you every day for a variety of reasons. We have provided a link to an article to help you troubleshoot the fit, and recommend doing a fit test with your earbuds in the Samsung Wearables App. We also recommend ensuring the microphone of your earbuds are not covered during placement and adjustment as this can cause the feedback you mention experiencing. We have also shared a link to an article to offer additional troubleshooting for the audio quality of your device. Lastly, we have provided a link to the Samsung Support Team if you continue to experience frustrations or have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Lighter buds with stylish lights
on October 20, 2024
Posted by: Mahe2310
[This review was collected as part of a promotion.] I been using these buds from past 1 month ,very nice first i cant feel it i am wearing them such light weight they are ,lights on the buds are unexpected i like them soo much sound is also unexpected very nice i feel i am in home theatre
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great device at affordable price
on October 20, 2024
Posted by: PK123456
[This review was collected as part of a promotion.] Have been using it for 3 months. It works very well. With trade in offers, this is a no brainer!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome
on October 20, 2024
Posted by: Dietitian4u
from Huntsville, Alabama
The sound quality and noise cancelation are both A+++
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Samsung did it right
Verified Purchase:Yes
A perfect upgrade from the Samsung buds 2 pro. A must have if you own a Samsung phone/tablet.
Written by a customer while visiting Samsung US
Posted by: Jenn
from New York
Expertise:Intermediate
Verified Purchase:Yes
Headphone slip out of my ear even when I turn them to try & fit, unable to answer & end calls from headphones.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
3
Response from Samsung USBy Social Commerce, October 21, 2024
Hey there Jenn, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love to help you troubleshoot the fit of your earbuds and help you have the best experience possible every day. We have provided a link to an article to help you with the placement, and another to a video to change the ear tips to a larger or smaller size included with your device. We also recommend doing a fit test with your earbuds while you are connected in the Samsung Wearables App. We have also shared a link to the full device manual to help you with the settings to answer and end calls, and another link to the Samsung Support Team if your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Josh
from DFW, TX
Expertise:Intermediate
Verified Purchase:Yes
Best earbuds so far! The gen2s NEVER wanted to stay in my ears, but these are spot on! Awesome bass in BOTH earbuds.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Sean
from Texas
Expertise:Intermediate
Verified Purchase:Yes
Pretty much everything I had hoped for. Lighter than the old ones. Stay in my ear. Good sound quality. And better in ear controls. I'm pleased with my purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US