Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,441 Reviews)
Open Ratings Snapshot
Rating breakdown 13,441 reviews
5 Stars
9,178
4 Stars
2,194
3 Stars
950
2 Stars
526
1 Star
593
78%of customers recommend this product. 
(
3,497 out of 4,512
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
5 star
on October 19, 2024
Posted by: Nate
from Missouri
Expertise:Intermediate
Verified Purchase:Yes
Love these. Love that you can voice command. Also love the sound quality.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good buds, fake promo.
on October 19, 2024
Posted by: Ivan
from Colorado
Expertise:Intermediate
Verified Purchase:Yes
The buds work perfectly. Amazing sound and features.
4 star because it said it came with a free case which I never got.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 14, 2025
Hi Ivan. Thank you for sharing your experience with the Galaxy Buds3 Pro. We're thrilled to see that you love the sound quality and features they offer! We always look forward to getting insights from our valued customers, and we hope to hear more from you in the future. With the Buds3 Pro, you can share your sound with those around you by connecting multiple pairs of Buds to a TV or smartphone. This allows you to stream audio across even more connected devices, making it perfect for sharing experiences with friends, whether it's during silent discos or movie nights. We aim to ensure our customers have the best experience with our products and services. We see that you reached out regarding concerns about not receiving a case. We would like to gather some additional information regarding your experience so that we can better assist you. Please reach out to us at Samsung Support so that we can gather some further information and help get this resolved. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best ear buds hands down
on October 19, 2024
Posted by: Omzphotography
Expertise:Intermediate
Verified Purchase:Yes
Great sound quality and great bass highly recommended
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Buds 3 pro
on October 19, 2024
Posted by: Anthony
Verified Purchase:Yes
I love the quality but tips don't stay in my ear long.
Response from Samsung USBy Social Commerce, November 26, 2024
Hi there Anthony, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We are happy to hear you are loving the quality of your earbuds, and we would love to help you maximize your experience and troubleshoot the fit of your earbuds. We have provided a link to an article to help you with the placement, and recommend using the Samsung Wearables App to perform a fit test. We have also provided a link to the Samsung Support Team to offer additional assistance and answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Cool but ....
on October 19, 2024
Posted by: Anonymous
from Brooklyn, New York
Expertise:Expert
Verified Purchase:Yes
Sound quality is good but buds are always falling out my ear
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
4 out of 5
4
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, October 21, 2024
Hi Del Fletcher, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We are happy to hear you are pleased with the audio quality of your earbuds and we would love to help you maxmize your experience and find the ideal fit with your device. We have provided links to an article to help you with the placement and a video to help you change the ear tips to the size that best aligns with your ears. We would also recommend doing a fit test while you are wearing your earbuds, and connected in the Samsung Wearables App. Lastly, we have provided a link to the Samsung Support Team if this experience continues with your earbuds and you would like to discuss additional options. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
A step up to the Buds Pro 2, with a minor issue.
on October 19, 2024
Posted by: Arthur
from California
Expertise:Intermediate
Verified Purchase:Yes
The new design is quiet an improvement from it's previous models, accidental touch controls on the buds 1/2 pro ones tend to happen when I remove the earpiece from my ears, with the new design accidental touch controls are a thing of the past. audio and noise cancelation has improved too.
my only complaint is occasionally I would need to play around with these buds on the charging case to get them to actually charge, with the Samsung wear app on my phone notifying me that the charging has stopped from either detecting wet or dust particles, this would never happen on the previous models. usually blowing into the case or using a cloth on the buds do the trick.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, November 26, 2024
Hi there Arthur, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are thrilled to hear you are enjoying all of the enhancements to both the audio and controls of your earbuds. We have provided a link to an article to help you ensure your earbuds are clean and dry prior to placing in the charging case. We have also shared a link to the Samsung Support Team if you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to clean your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00086123/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good earbuds
on October 19, 2024
Posted by: David
from Los angeles, CA
Expertise:Intermediate
Verified Purchase:Yes
Great earbuds overall. However, i wish the battery life is tiny bit better and the charging case is more scratch resistant
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Missed the mark with this one
on October 19, 2024
Posted by: Jaime B
from New Jersey
Expertise:Expert
Verified Purchase:Yes
These are not great. Look good, but low quality. Fit is not great and the sensors need work. I'm a loyal samsung customer, but these don't feel like samsung quality at all.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
2 out of 5
2
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, October 21, 2024
Hi Jaime B, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable your earbuds are to you on a daily basis. We have provided links to an article to help you with the fit of your earbuds, and to help you change the ear tips with ease to best align to your ears. We have also shared a link to help you reset your earbuds, and another to the Samsung Support Team if you continue to experience frustration with the sensors. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
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