Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,441 Reviews)
Rating breakdown 13,441 reviews
5 Stars
9,178
4 Stars
2,194
3 Stars
950
2 Stars
526
1 Star
593
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Erik
Verified Purchase:Yes
I got my new Galaxy Buds3 Pro 2 weeks ago and my experience is amazing. I upgraded from my Buds Pro which I got when they came out but now they were reaching their life limit. I'd give 5 stars rating with no issue but my only issue I'm experiencing right now which kinda sucks is that one of the 2 charging ports on the left earbud burnt or something and left a mark in the actual earbud too and now doesn't want to charge them. All I think went wrong is something with the circuiting to the charging port. Everything else besides that slight issue, in which I plan to fix before it's too late, the build quality is good and all.
Response from Samsung USBy Social Commerce, December 6, 2024
Hi there Erik, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We are thrilled to hear you have been so pleased by the audio quality and other enhancements made to this device from previous generations. We have provided links to the Samsung Support Team and warranty information to help you when you are ready to resolve the matter of charging with your earbuds. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: GB1976
Expertise:Expert
Verified Purchase:Yes
These earbuds are amazing! I used the trade in program, traded in a pair of airpods simply because I hated them. I'm so glad I did, the Galaxy Buds3 sound amazing, fit perfect, and the ANC is awesome!
the only "dislike" that I have is that battery life could be better, however, with the ANC and other features that they have, it's a sacrifice that's easy to deal with.
the only "dislike" that I have is that battery life could be better, however, with the ANC and other features that they have, it's a sacrifice that's easy to deal with.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Design
from Boston
Expertise:Intermediate
Verified Purchase:Yes
I like the old bud 2 pro much better. But this is not bad only issue for me is the stems
I would recommend this to a friend!
Features
3
Performance
4
Design
2
Value
4
Response from Samsung USBy Social Commerce, October 15, 2024
Hi there Design, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love to help you have the best possible experience with your chosen device. We have provided a link to the full device manual to help you with all of the settings and capabilities. We have also provided a link to the Samsung Support Team of answer any questions and offer assistance with any features of your devices. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Donna S
from Cape May Court House, NJ
Verified Purchase:Yes
Love these earbuds. The sound quality is amazing. The fit is perfect!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jose Resendiz
Verified Purchase:Yes
Not to pleased with the silicone tips and not being able to exchange them not helpful either
Response from Samsung USBy Social Commerce, October 15, 2024
Hi there Jose, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you with the changing of the ear tips to help you get the ideal fit of your device. We have provided a link to a video to help you remove and change the ear tips to a size that best aligns to your ears. We have also shared a link to the Samsung Support Team to offer additional assistance if you continue to experience this frustration. Thank you for being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
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Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
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Written by a customer while visiting Samsung US
Posted by: Roddy
from Detroit, MI
Expertise:Expert
Verified Purchase:Yes
The sound far out ways the previous version. The style I'm still getting used to, but it's not that bad. I have to make sure to not cause feedback when removing or putting them in. I believe It happens when I cover the mic in error. Overall the buds were a great investment.
The case was a nice improvement despite the bulky size in comparison too it's predecessor.
The case was a nice improvement despite the bulky size in comparison too it's predecessor.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Response from Samsung USBy Social Commerce, December 6, 2024
Hi there Roddy, thank you for sharing your experience with your Samsung Galaxy Buds3 Pro with us. We are thrilled to hear you are enjoying the enhanced audio quality of your earbuds, and are finding them to be an improvement from previous generations. You are correct that the feedback you mention can be caused by an obstruction to the mircrophone of your earbuds. We have provided a link to the full device manual to help you with the exact location of the microphone, and discover the full capabilities of your new device. We have also shared a link to the Samsung Support Team if you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Product Manuals
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Written by a customer while visiting Samsung US
Posted by: Joec
from Bolton, Ms
Expertise:Expert
Verified Purchase:Yes
Love what all they can do. They fit really well. The color arevreally cool.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Outstanding Buds
on October 14, 2024
Posted by: Daddyben
[This review was collected as part of a promotion.] Upgraded from the Buds 2 pro and am nothing but amazed. I use the galaxy AI to help with music and the noise cancelation is astounding. It is a big boon to life at work, home, and working out as far as listening to music goes. The sound quality on calls is awesome and people can't even tell I'm using them.
Value
5
Written by a customer while visiting Samsung US