Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,102 Reviews)
Rating breakdown 14,102 reviews
5 Stars
9,652
4 Stars
2,309
3 Stars
993
2 Stars
543
1 Star
605
77%of customers recommend this product.
(
3,499 out of
4,524)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3
Design is terrible, sound incredible-not wearable
on October 11, 2024
Posted by: XXXX
from Montana
Expertise:Expert
Verified Purchase:Yes
Sound is amazing! The fit is terrible. No matter which ear bud cover I used they did not fit well. They hurt the ears, not snug, everytime you use the controls they come out due to having to pull/touch the stem. The older full inside the ear with tap controls fit waaay better! Disappointed and don't understand the trend. They look cool but function is terrible. I am selling mine after wearing once.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
1
Value
2
Response from Samsung USBy Social Commerce, October 15, 2024
Hi there XXXX, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are thrilled to hear you are pleased with the audio quality of your earbuds and we would love to help you with the fit to maximize your daily experience with your device. We haev provided a link to an article to help you with the placement, and another link to a video to help you change the tips to one of the additional sizes included with your device. We also recommend performing a fit test with your device while you are connected to the Samsung Wearables App. We have lastly shared a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: RNSTLRN
from St Louis, MO
Expertise:Expert
Verified Purchase:Yes
I love these ear buds! They have excellent sound quality. I love the built in translator function as it helps me with conversations. Thanks Samsung for a great quality device.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from MIAMI
Expertise:Expert
Verified Purchase:Yes
the best quality great look fast charging great price
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great gift idea
on October 11, 2024
Posted by: Arob
from Dallas,TX.
Expertise:Intermediate
I brought these 3 weeks ago, for my wife's birthday. She has not put them down for anything. Whether it's music or talking on the phone with friends and family.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Franca
Verified Purchase:Yes
Amazing! Awesome sound. Background noise cancellation works perfectly, I'm really happy.
Written by a customer while visiting Samsung US
Posted by: Daniel
from Fort Atkinson
Expertise:Expert
Verified Purchase:Yes
I see always had issues with earbuds fitting in my ear and staying. These are great and don't fall out. I love the new features to especially with goggle translate. Hey you a pair
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Richmond
from Bronx New York
Expertise:Expert
Verified Purchase:Yes
Great experience. With the buds. Feels ansd sounds better than the prior one
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: AbandonedPlayer
Verified Purchase:Yes
These earbuds sound great, but it does have one slight flaw. Whenever you are trying to pause or skip a song with your opposite hand it is a hassle trying to pinch the stem in the correct way. Other than that these earbuds are great. Connected great to my S20+ and the sound quality is amazing. The ANC is pretty good too. I wouldn't recommend using these instead of earmuffs for construction or at the range. Overall it's way better than my Galaxy Buds Live I had before.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Response from Samsung USBy Social Commerce, November 29, 2024
Hi there AbandonedPlayer, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We are pleased to hear you are enjoying the enhanced audio quality of your new earbuds. We would love to help you with the features and controls to help you use these with ease. We have provided a link to the full device manual that highlights the use of voice controls with these earbuds. We have also shared a link to the Samsung Support Team if you have questions or would ever like assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US