Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,441 Reviews)
Rating breakdown 13,441 reviews
5 Stars
9,178
4 Stars
2,194
3 Stars
950
2 Stars
526
1 Star
593
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Guardians of the Galaxy
from Lansdowne, Pa
Expertise:Expert
Verified Purchase:Yes
Great buds, great sounds, voice control is cool. Not a great fit for my ears. Other then that great buds.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Response from Samsung USBy Social Commerce, November 29, 2024
Hi there Guardians of the Galaxy, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We are thrilled to hear you are so pleased with the use of these earbuds, and we would be ecstatic to help you with the fit to have the best possible experience. We have provided a link to an article that highlights the ideal placement of your earbuds, and recommend using the Samsung Wearables App as a follow up with a fit test. We have also shared a link to the Samsung Support Team if you have additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Jane B
Expertise:Expert
Verified Purchase:Yes
I purchased this product to try with the purchase of my new phone. Instructions for set up and use are clear. This style of ear piece differs from previous products I have used so it took some time to get familiar with the product to operate with ease. Selecting the correct bud cover took several trials with the three different sizes. I believe if the directions on how and where to specifically position the bud in the ear were more descriptive, it would make the adaptation to the product more seamless. Using each bud to answer/end calls and adjust volume is not the simplest to use but I am learning. The charging case is a bonus and easy to transport. The most outstanding feature of this product is the noise canceling feature! The person I am on the phone with does not hear any background sounds! I tested this feature next to a loud chiming clock while speaking on the phone and they could not hear any sound. Amazing! I highly recommend this product for what it does if it is a good fit for the buyer's ear. (Note this review is provided after using product for 3 weeks. I look forward to continuing to use all the features more quickly.)
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy Social Commerce, November 29, 2024
Hi there Jane B, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We absolutely love hearing you are enjoying all of the great enhancements to these earbuds during usage. We would love to help you with the fit and have provided a link to an article that does highlight the placement and fitment as you requested. We also recommend using the Samsung Wearables App to perform a fit test at your convenience. We appreciate you being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Alik S
from Brooklyn NY
Expertise:Intermediate
Verified Purchase:Yes
Poor quality, glitches in operation((( The previous ones were much better.
No, I would not recommend this to a friend.
Performance
2
Design
2
Value
1
Response from Samsung USBy Social Commerce, October 15, 2024
Hey there Alik S, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We know how frustrating it can be when your device is not operating as intended or expected. Without knowing what features or settings are causing frustration, we have provided a link to the full device manual to help you with the features. We have also provided a link to the Samsung Support Team to offer additional assistance to ensure your device operates as intended. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Jose
Verified Purchase:Yes
Excelente sonido, super comodos y con un estilo muy elegante.
Written by a customer while visiting Samsung US
Posted by: Carolina Segovia
from South Carolina
Expertise:Expert
Verified Purchase:Yes
I love it, I'm very satisfied with this product, thanks
I would recommend this to a friend!
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jax Jackson
from Gouverneur, NY
Expertise:Intermediate
Verified Purchase:Yes
Great upgrade through the trade in program. The new form factor is more comfortable and stay in a lot easier. I love the new features and capabilities of these buds. Being able to adjust the volume, stop and play music, and the auto sound pass through when your voice is detected are welcomed additions to the great sound these put out.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
HW Failure after 7 days torture to get replacement
on October 12, 2024
Posted by: Anonymous
from New York, NY
Expertise:Expert
Verified Purchase:Yes
Device work for only 7 days after arriving and after that the left-side bud stopped working and only hisses a low sound indicated the speaker is broken. Seems like a manufacturing defect. Have spent 1h20min on their call center only to be rerouted 5 times, 4 of them back to the very beginning of the same queue, another to Samsung Home Appliances... Sincerely, feels like I am being tortured for my loyalty to Samsung. Still couldn't get help, any decent support... And the Buds3 are unusable.
At this point don't know what is worse, the hardware for failing after 1 week or Samsung Care for torturing for hours asking me to repeat the order #, my name, my address and going in a infinite loop that only Bill Murray can understand... I am in Samsung Groundhog day.
I am looking at my Samsung Ultra, my watch, the 3 buds from past editions and now wondering if put this all in a box and send it to KS Choi with a note.
At this point don't know what is worse, the hardware for failing after 1 week or Samsung Care for torturing for hours asking me to repeat the order #, my name, my address and going in a infinite loop that only Bill Murray can understand... I am in Samsung Groundhog day.
I am looking at my Samsung Ultra, my watch, the 3 buds from past editions and now wondering if put this all in a box and send it to KS Choi with a note.
No, I would not recommend this to a friend.
Features
1
Value
1
Response from Samsung USBy Social Commerce, October 15, 2024
Hello Bill Murray, thank you for sharing your experience with your new Samsung Galaxy Buds3 Pro with us. We understand how important your devices are to you and wanting a superior experience as a customer. If you are near a Samsung Experience Store we do have technicians on site who can take a look at your device and help you resolve this experience. You can make an appointment for this service online and come to see us at your convenience. You can also reach out to our partners at UBreakIFix locations to see what availability they may also have to assist you in this matter. We appreciate you being a loyal Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
UBreakIFix
https://www.ubreakifix.com/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
UBreakIFix
https://www.ubreakifix.com/
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound quality
on October 12, 2024
Posted by: Lovegalaxy14
[This review was collected as part of a promotion.] Galaxy buds 3 pro is very impressive with quality of sound and voice controls. But lacking with manual controls not as easy as other versions. But overall I am very satisfied
Value
5
Written by a customer while visiting Samsung US