Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,441 Reviews)
Rating breakdown 13,441 reviews
5 Stars
9,178
4 Stars
2,194
3 Stars
950
2 Stars
526
1 Star
593
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Caleb
from Oregon
Expertise:Expert
Verified Purchase:Yes
The 2s are better, these fall out of your ears. Dont switch.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
1
Value
1
Response from Samsung USBy Social Commerce, October 15, 2024
Hi there Caleb, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have a brand new device that is not giving you the uninterrupted listening experience you desire. We would love to help you with the fit of your earbuds, and have provided links to articles to help you in this matter. We also recommend doing a fit test with your earbuds when you are connected to the Samsung Wearables App. Lastly, we have shared a link to the Samsung Support Team to offer additional assistance or answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
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Samsung Community
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
The product is good
on October 11, 2024
Posted by: Shattymark
[This review was collected as part of a promotion.] It looks good and goes well will accessories and it's sleek design
Value
4
Response from Samsung USBy Social Commerce, November 29, 2024
Hello there, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We couldn't be happier to know you are so pleased with the use of your new earbuds. We have provided links to the full device manual and the Samsung Support Team to potentially further enhance your overall experience. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Ivan
from Highland Ca
Expertise:Intermediate
Verified Purchase:Yes
My best headphones so far. I really like the new look.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Yassel
from Miami FL
Expertise:Expert
Verified Purchase:Yes
the best, perfect, is amazing... I can't believe...
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product shocked me.
on October 12, 2024
Posted by: Katz401
[This review was collected as part of a promotion.] We have a loud household right now. Our 2 Border Collies & a Siberian Husky that live to bark frequently at the wind, so my husband turns the tv up so it's louder than they are. So it gets loud here.
I have had many wireless ear buds and wired ear buds in my day. I bought the new Galaxy Buds 3 Pro.
We have our window air conditioner, fan, & TV going at the same time. I didn't want to disturb anyone so I decided to I put on my ear buds and listen to TV on my phone. I put the left on first, sound was great, then I put on my right one and all of a sudden every sound in the background totally disappeared except my program on my phone. I didn't have the sound on my phone loud at all. I've never experienced this before so, just for starters, I thought that my air conditioner died on me. I went to our window air conditioner to see what's wrong with it. The lights were on but there was no sound. It was weird so I removed one ear bud and of course, the air conditioner was still on and still loud. I was flabbergasted at the fact that these ear buds canceled out all outside sound. I mean I heard nothing, even with the sound off. It was terrific. I could finally get some peace from all the other noises in my home. It was such a Blessing. I'm thinking of buying another pair. These ear buds are the best & the sound quality was terrific! It was better than any other ear buds and ear phones that I've ve ever had. I just love them. Thank you Samsung for your great work. You are the best!!
I have had many wireless ear buds and wired ear buds in my day. I bought the new Galaxy Buds 3 Pro.
We have our window air conditioner, fan, & TV going at the same time. I didn't want to disturb anyone so I decided to I put on my ear buds and listen to TV on my phone. I put the left on first, sound was great, then I put on my right one and all of a sudden every sound in the background totally disappeared except my program on my phone. I didn't have the sound on my phone loud at all. I've never experienced this before so, just for starters, I thought that my air conditioner died on me. I went to our window air conditioner to see what's wrong with it. The lights were on but there was no sound. It was weird so I removed one ear bud and of course, the air conditioner was still on and still loud. I was flabbergasted at the fact that these ear buds canceled out all outside sound. I mean I heard nothing, even with the sound off. It was terrific. I could finally get some peace from all the other noises in my home. It was such a Blessing. I'm thinking of buying another pair. These ear buds are the best & the sound quality was terrific! It was better than any other ear buds and ear phones that I've ve ever had. I just love them. Thank you Samsung for your great work. You are the best!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Awful
on October 12, 2024
Posted by: Vladimir
from Brooklyn NY
Expertise:Intermediate
I really hate this headphones. Buds2 pro was much better.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
1
Value
1
Response from Samsung USBy Social Commerce, October 15, 2024
Hey Vladimir, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it is when you have a brand new device that is not aligning to your expectations. Without knowing the specific experiences that are causing frustration for you with your earbuds, we have provided links to the full manual for your earbuds to help you familiarize yourself with the full functionality, and to the Samsung Support Team. These experts can work with you one on one to troubleshoot any experience and answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4
Great earbuds for outdoor and office
on October 12, 2024
Posted by: Bkay105
[This review was collected as part of a promotion.] I have been enjoying the pair of earbuds. I use it both indoor and outdoor. The adaptive ambient sound allows me to listen to music and audio while still able to hear the surrounding and other people in background. While I'm outside, I use it to listen to music and still hear and be aware of surroundings like traffic.
I gave four stars cuz I feel like Samsung could improve the adaptive sound option when it hears me talking, the sound is lowered. To explain, I wish AI feature somehow can detect if I'm singing or humming to the song and doesn't lower the volume. (So I can sing along and enjoy the music even more)
Value
4
Response from Samsung USBy Social Commerce, November 29, 2024
Hi there Bkay105, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We are so happy toh ear you are enjoying the usage of your new earbuds for both indoor and outdoor activities. If you are looking for times where you can sing along or hum with your earbuds, we recommend using the Samsung Wearables App to disable the conversational awareness setting that is turning the volume down and enabling Ambient Sound. We have provided a link to the full device manual to help you with all of the capabilities. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Samsung Community
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Product Manuals
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Written by a customer while visiting Samsung US
Posted by: NICO
from NEW YORK
Expertise:Intermediate
Verified Purchase:Yes
Uncomfortable TO USE, was better my prior buds and I have to return them on exchange of buds 3 pro.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
2
Response from Samsung USBy Social Commerce, October 15, 2024
Hi Nico, thank youf or your feedback on your Samsung Galaxy Buds3 Pro. We know your earbuds are valuable to you every day with for a range of daily activities. We would love to help you troubleshoot any aspect of your device that is causing frustration for you, and have provided links to an article to help you with a comfortable fit, and another link to the full device manual to help you align the settings to your wants and needs. We have lastly shared a link to the Samsung Support Team to offer additional assistance if these frustrations continue. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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X
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US